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Zoho FSM Logo

End-to-end field service management.

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Zoho FSM - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Zoho FSM overview

What is Zoho FSM?

Zoho FSM is a field service management platform designed to optimize daily operations on and off the field for various service businesses like Electrical, Plumbing, HVAC, Solar Power Services, Home Services, Roofing, Pool Services, Security System Management, Elevator Services, Telecommunication, Healthcare, Construction, Landscaping, Property Maintenance, Lawn Care, Locksmiths, Custom home building, Handyman, Carpet Cleaning, Painting, Remodelling, Garage Door Services, Flooring, Locksmith Services, Appliance Repairs, Carpentry, Fence Services, Pest Control, Restoration, Spa Services, Tiling, Well Water Services, and Alarm Business.

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Simplify request handling, estimate generation, and work order management. Create service appointments and schedule jobs on the Dispatch Console. View the jobs allocated to each resource on the Gantt chart. Ensure precise resource allocation using live-location tracking and skill-based filters on the Map view. Drive operational efficiency with the Zoho FSM mobile app. Agents can log trips, record timesheets, and access critical information on the go on both Android and iOS devices. Allow sharing notes and images for easy collaboration. Let agents raise invoices, record payments, and schedule follow-up tasks. Support multiple currencies and region-specific taxes for effortless billing. Zoho FSM also excels in asset management, inventory tracking, and performance measurement. It supports automation. Create workflows to automate repetitive tasks. Zoho FSM also integrates with other Zoho and third-party applications

See more about how FSM can be a perfect fit for your business: https://www.zoho.com/fsm/plan-comparison.html

Starting price

30 /
per month
view pricing plans
try for free

Pros & Cons

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Integrations

User Interface

Zoho FSM’s user interface

Ease of use rating:

Zoho FSM pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(11)
5(31)

What do users say about Zoho FSM?

Zoho FSM eliminates the need for expensive middleware or messy API connections between your sales, service, and finance departments.

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Who uses Zoho FSM?

Based on 43 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Construction
Consumer Services
Chemicals
Environmental Services
Others

Use cases

Field Service Management
Work Order
Service Dispatch
Scheduling
Electrical Estimating

Zoho FSM's key features

Most critical features, based on insights from Zoho FSM users:

Calendar management
Mobile access
Reporting & statistics
Dispatch management
Billing & invoicing
Preventive maintenance
Quotes/Estimates
Maintenance scheduling
Inventory management

All Zoho FSM features

Features rating:

Access controls/permissions
Accounting
Accounting integration
Activity dashboard
Activity tracking
Alerts/Notifications
API
Appointment scheduling
Availability management
Barcode/Ticket scanning
Bid management
Billing & invoicing
Calendar management
Calendar sync
Chat/Messaging
Collaboration tools
Contact database
Cost database
Cost estimating
CRM
Customer database
Customer history
Customer management
Customizable fields
Customizable forms
Customizable reports
Data import/export
Data synchronization
Dispatch management
Drag & drop
Electrical estimating
Employee management
File storage
For commercial and/or industrial electrical contractors
For handyman industry
For hvac companies
For lawn care
For plumbing industry
GPS
Group scheduling
Inventory control
Inventory management
Job management
Job tracking
Location tracking
Maintenance scheduling
Mobile access
Mobile app
Multi-Location
Offline access
Payment collection in the field
Preventive maintenance
Price and cost calculations
Quotes/Estimates
Real-Time data
Real-Time notifications
Real-Time updates
Recurring appointments
Reminders
Reporting & statistics
Resource allocation
Resource scheduling
Scheduling
Search/Filter
Secure data storage
Service history
Status tracking
Takeoff
Task scheduling
Technician management
Third-Party integration
Third-Party integrations
Timesheet management
Time tracking
User management
Workflow management
Workforce management
Work order creation
Work order management

Zoho FSM alternatives

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Starting from

29

Per month

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Zoho FSM pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Standard

30

Per month

Features included:

  • Requests
  • Estimates
  • Work Orders
  • Services and Parts
  • Contact Management
  • Dispatch Console
  • Service Reports
  • Invoicing and Payments
  • Users and Skills
  • Workflow Automation
  • APIs
  • Mobile App
  • Multiple Currencies
  • Trips
  • Service Tasks
  • Maps and location tracking
  • Workforce management
  • Custom Profiles
  • Custom Fields
  • Custom Functions
  • Custom Reports
  • Custom Views
  • Connections
  • Webhooks

Professional

45

Per month

Features included:

  • Requests
  • Estimates
  • Work Orders
  • Services and Parts
  • Contact Management
  • Dispatch Console
  • Service Reports
  • Invoicing and Payments
  • Users and Skills
  • Workflow Automation
  • APIs
  • Mobile App
  • Multiple Currencies
  • Trips
  • Service Tasks
  • Maps and location tracking
  • Workforce management
  • Custom Profiles
  • Custom Fields
  • Custom Functions
  • Custom Reports
  • Custom Views
  • Connections
  • Webhooks
  • Multi-day appointments
  • Time-based workflows
  • Maintenance Plans
  • Asset Management
  • Inventory Control

Premium

55

Per month

Features included:

  • Requests
  • Estimates
  • Work Orders
  • Services and Parts
  • Contact Management
  • Dispatch Console
  • Service Reports
  • Invoicing and Payments
  • Users and Skills
  • Workflow Automation
  • APIs
  • Mobile App
  • Multiple Currencies
  • Trips
  • Service Tasks
  • Maps and location tracking
  • Workforce management
  • Custom Profiles
  • Custom Fields
  • Custom Functions
  • Custom Reports
  • Custom Views
  • Connections
  • Webhooks
  • Multi-day appointments
  • Time-based workflows
  • Maintenance Plans
  • Asset Management
  • Inventory Control
  • Territory Permissions
  • Field Permissions
  • Skills
  • Shifts
  • Scheduled Reports
  • Customer Insights
  • Workforce insights

User opinions about Zoho FSM price and value

Value for money rating:

To see what individual users think of Zoho FSM's price and value, check out the review snippets below.

“Zoho FSM eliminates the need for expensive middleware or messy API connections between your sales, service, and finance departments.”
Verified reviewer profile picture

Ansline M.

Operations Manager

“The onboarding team is super helpful and it helps us manage our growing sites much better, as they could adjust the API and automation code to suit our business needs.”
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Rorisang N.

General Manager

Zoho FSM integrations (9)

Integrations rated by users

We looked at 43 user reviews to identify which products are mentioned as Zoho FSM integrations and how users feel about them.

Integration rating: 4.7 (12)

Zoho CRM connects reliably so new or updated records can trigger tasks and emails, which is useful when experimenting with simple CRM workflows

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Kartikeya G.

Property Manager

Integration rating: 4.6 (10)

Integration rating: 5.0 (3)

Part of our support desk

PW

Paul W.

Operations Director

WhatsApp logo
WhatsApp

Integration rating: 4.5 (2)

Control room management of panic alarms

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Marizel J.

General Manager

Integration rating: 5.0 (2)

Zoho One logo
Zoho One

Integration rating: 5.0 (1)

Zoho FSM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Knowledge Base

Training options

Documentation
Videos
Webinars

Zoho FSM FAQs

Related categories