Alleva Reviews

The customer service is the best attribute to this software by far. The team at Alleva is always happy to help us in learning how to use their product and tailor the product itself to suit our needs.

Due to the complexity of the software, it has taken a significant amount of time to train our staff in using it correctly, but that is not an inherent flaw with the service, just a hurdle we are overcoming with time.

Majority of EHR's are archaic and outdated where you're fighting the system more than helping your clients. I appreciate that Alleva feels fresh and modern.

You can store your data in the system, but if you want to evaluate your data in the slightest it means you have to pay a LOT of extra money for that ability. There should be free tiers where you can dump your data so you can evaluate yourself, instead of having to pay money just to access your data to see some graphs.

I like that certain sections are customizable, such as the Intake/BPS and Discharge Plan/Summary; that enables us to select the information that is most important and useful to us. The ability to create our own custom forms is also helpful, though it would be nice if there were more preset forms to choose from (particularly when it comes to assessments). Alleva's Scheduler is another very useful tool for us; I appreciate how we are able to enter notes through clicking on the appointment in the calendar, and how we are able to see when notes are completed based off the color of the appointment block.

One of the biggest features that is missing from this software is a dedicated assessments section. The only pre-built assessments available to us are the PHQ and GAD included in progress notes, and there is no place to view the results apart from going back into the note when it was completed. Having a repertoire of different assessments (e.g., PCL-5, A-DES, AQ, etc.) and a page that displayed results...

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Hi Amanda, I want to thank you for taking the time to review Alleva. We are sorry to hear that you've had problems with the EMR. But your feedback will be very helpful to our product team. They are constantly making updates and improvements to the platform. We would love the opportunity to help your program better utilize Alleva in your workflow. If you'd be willing to reach out, one of our customer success managers will respond immediately. Go to: https://support.helloalleva.com/kb-tickets/new This will enable us to address the issues you are having. We are committed to the success of our customers. Thanks again for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to improve your experience!

I like the ability to personalize based off of the company needs. We have many different oversight agencies that have various requirements. Alleva is able to bring these all together in a user friendly way that keeps us compliant all while making workflow easier.

The customer support is very responsive when there is an issue or need however sometimes it can take a significant time to get things fixed. Integration with other software has also been an issue.

Intake through discharge can be tracked well. Forms can be accessed easily. Calendar is easy to use. Staff is fun to talk to.

There is no archive for pre admissions. No CMR. Difficult to gather data for RCM.

Hi Ryan, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again.

User Interface is great Ease of use is great Calendar feature works great Set Up was easier than other programs, easy to train staff to use it

The CRM part of Alleva is lacking many essential features of a good CRM- which is too bad because it would be great to have them connected. There are two main problems that we have had, that Alleva Support either can't and or won't prioritize resolving due to do the likely workload it would require. - We use the SuperBill function every month for every client and there is no ability to have the...

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Hi Aaron, Thank you for taking the time to review Alleva. We appreciate you bringing the issues you've had to our attention. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We improve and fine-tune our product by relying on feedback like yours. Thanks for your continued patience as we strive to provide the best EMR platform so that treatment centers like yours can be successful.

The flexibility and customization for the platform makes it a terrific option - particularly in light of the support and the willingness of the staff to create solutions on the fly.

Some of the continuity of the software is a little confusing - inability to access notes and attendance in programming from an intuitive place is an example. The inability for the scheduler to connect to an outside calendar such as Outlook creates a tremendous amount of extra work and communication problems with staff around scheduling. Lastly, the reporting function - or the inability to customize reports based on specific criteria can be confounding.

Hi Joshua, thank you for your kind words. It's nice to hear you've enjoyed working with Alleva. We appreciate you taking the time to review the EMR, and your recommendations will be passed on to our product developers. Our scheduler integrates with Outlook and Google calendars. Additionally, with our with our Insights feature, you can create any report for every aspect of your business. We can help you make the most of the EMR with your program. For more help or to share any other suggestions you may have, reach out customer support team at https://support.helloalleva.com/kb-tickets/new. We would appreciate any additional feedback you could provide.

What I love about this software is how easy is it to complete my clinical documentation. The templates are perfect, especially for progress notes and I love that the Alleva team has worked with us to tailor/ improve it to make it even more user friendly. I came from an agency that used all paper so I just love that we even have an electronic medical records. As an administrator, it is very easy to audit my staff's charts.

The thing I like the least is the calendar. It is so difficult to see openings when looking at it with all the staff's schedule's together. Sometimes I need to add an appointment from my phone which can be very challenging at times and I tend to make errors or accidentally move appointments. I am also a little overwhelmed with the reports section. It is not easy to figure out how to run a report on data I need. I did however ask for help with this and Alleva has agreed to set up a training with me.

I like that the software is capable of many things and can be edited to fit each companies needs. I love that it autosaves everything.

I do not feel like this software is very user friendly. There are very many components that my agency does not use and so it's confusing to have to ignore so much of what is on our screen. I wish progress notes, assessments or treatment plans could be rejected by the supervisor and sent back with notes. I wish the default screen was just our clients, instead of the whole school. I wish parents didn't have to create a login in order to use the family portal.

Hi Jaime, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to overcome the issues you described and better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again.

CRM and EMR communicate well together, the systems are neat, organized, and visually appealing with the ability to obtain metrics.

It is not the most user-friendly (or intuitive system) and sometimes requires a few extra steps in order to complete a task. There are things that could be simplified to allow a clinical user to have a better experience but these require back-end changes that seem slow or sometimes not possible to implement.

Hi Erin, Thank you for taking the time to review Alleva. We appreciate you bringing the issues you've had to our attention. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We improve and fine-tune our product by relying on feedback like yours. Thanks for your continued patience as we strive to provide the best EMR platform so that treatment centers like yours can be successful.

The best I can say about Alleva is that it is serviceable. I am not a fan of the system.

It is difficult to teach new people how to navigate around Alleva. Whoever put together the program does not seem to have had any medical background. For instance, the screen that you record vital signs to has no logic to where the data appears. It is not user friendly to have blood pressure in one corner, pulse in a different spot, temperature somewhere else. The screens definitely need streamlining. The number of steps it takes to order and print lab requisitons is ridiculous. I wrote the instructions out for other people's use and I filled a page and a half with step-by-step process - and I printed small.

Hi Penny, We're sorry to hear about your negative experience with Alleva; that's definitely not what we want for our customers. We would love to help turn this around for you.  Reach out to our customer support team at: https://support.helloalleva.com/kb-tickets/new We'll be more than happy to help you with the issues you've experienced. Thank you for your feedback, and once again, we regret that you are not having the best experience. We hope to have a chance to make this right for you!

UI looks nice, easy to find things, the tagging system is convenient, customization options are useful

The medication ordering options are constrained and difficult to use. It is not possible to modify the dose of a medication, it has to be completely discontinued and ordered again in another strength. It does not interface with medication dispensing systems like Pyxis. We cannot get labs to show up in the lab section because we use labcorp, so we have to upload them in documents and it is cumbersome. It can be glitchy sometimes, although this usually resolves with clearing cache. It doesn't have a mobile app so providers have to be near desktop at all times.

Hi Kiera, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again.

Calendar - that is all. Too many hidden screens. Too many clicks. Time consuming. Poor rep support.

Too time consuming. Too many clicks. Hard to change templates once implemented. Reps do not come out to teach in person. Poor teaching methods used prior to implementing Alleva. Medication documentation has too many clicks and many meds not available to click/enter. E- scribing does not cross over to MAR list. Do not recommend. Hidden screens snd hard to find different screens such as History/physical and Rx prescribing.

Hi Christy, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. We assign a dedicated customer success manager to every account so we'd like to make sure you have access to the support you need. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to overcome the issues you described and better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again.

I like that everything is in one place and everything is self explanatory once you know what you are looking for.

When looking into the clients name, the documents will not pull up in order and i would have to refresh the page then go back to the documents. I alsop dont that that it would restart the entire chart when going back to the original window.

Hi Jennifer! Thank you so much for the review. We appreciate the feedback and our support team will review your input. Let us know if we can help to improve your experience. Our customer service team is dedicated to your success.

Customer service has been good. Assisted us in compliance for our state. Treatment planning is good. Customization in certain areas is good. Medical staff cohesion and medication documentation. I love the "rounds" layout for our facility. Overall easy to use.

Having to pay extra for features that were originally quoted in the product to track data and information because Alleva invented a new product. Pennsylvania SUD compliance with a lot of aspects. Time consuming for administrators. Alleva struggled with the flow of the roll out within our business. Treatment planning could be improved. Customization appears to be getting better but is hindering at times. Too many way to get to places within the system which can hinder effectiveness and workflow.

Alleva changed our organizations communications, case management, and documentation to be more complete, impactful, and managable. It has helped our therapists be more effecient and effective with their time and treatment of clients. It has helped us to become CARF accredited and meets all of our multiorganizational needs.

If there were or are any issues, then they get resolved promptly by the team at Alleva.

Hi Kilee, We love to hear that Alleva is helping to streamline your workflow! We believe that less time spent on charting and reporting means there's more time to spend with those in your care. Thank you for the important work you do and thanks so much for the positive review of our platform and for promoting Alleva. If you ever need help, please don't hesitate to reach out; we're always here.

The calendar and telehealth feature for appointments is nice.

The majority of the system unfortunately.

Hi Kaitlyn, We're sorry to hear about your negative experience with Alleva, with training in particular. We do not often get complaints about the onboarding process. We would love to help turn this around for you.  Could you please contact our customer support team at: https://support.helloalleva.com/kb-tickets/new We will address the issues you are having immediately. Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!

Ease of use. The ability to load notes through patient chart. The additional forms for patient areas of concern or additional treatment planning.

No complaints. There are no concerns or issues I’ve experienced with using this software.

Hi Jenni, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

I mostly use the document management tools. After an initial period of familiarization, I have found it very easy to do what I need to do and have been able to reduce the time spent on documentation.

There was a steep learning curve and it took some time to get help customizing the features.

Thank you for your review, Jeremy! We're glad Alleva has helped to streamline your workload. We strive to provide the best possible experience so you can be successful. If you ever need assistance with customizing features, please don't hesitate to reach out. https://support.helloalleva.com/kb-tickets/new We look forward to hearing from you!

Alleva is very user-friendly. Alleva is designed so anyone could figure it out.

I do not like how it automatically saves without signing off on it. For example, communication logs. Many times I have been in the middle of typing a communication log and Alleva will randomly log me out. When I go back to finish my log they are saved in the system only half completed. It will not allow me to go back into the log I was working on, nor will it let me delete it. Not only do I have to start over again, but the half-typed communication log is there for everyone to see. It's not very professional looking. I used Alleva daily and this happens quite frequently to my co-workers and myself.

I like how it has to do tasks on the home screen.

I don't like how there are multiple ways of doing certain things. It gets confusing when training a new person to use software.

Hi Jennifer, Thank you for taking the time to review Alleva. We are working hard to roll out new features and improve the user experience, so your feedback is valuable to us. Thanks for your continued patience as we strive to provide the best EMR platform so that treatment centers like yours can be successful.

Easier to use for therapist than the other software we were using.

Most of the features that I would like to see are offered in the next tier up. I wish Alleva would offer a quality product and not have tiers where you have to pay more for additional options.

Hi Sarah, Thank you for taking the time to review Alleva. We are sorry to hear that your expectations have not yet been met. We are committed to ensuring our customers' experience using Alleva is positive. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again.

I greatly enjoy the accessibility to the support staff their quickness and resolving issues ease of access for staff to train ability to adjust treatment plans accordingly and open communication through informational notes for all staff to be aware and see.

early on there were some bugs with treatment plan such as dates doubling up and being copy down in objectives but one support staff was made aware they are on top of the met her and quickly corrected the issue. The other issue we see is that certain permissions are not visible on laptop as you would see in desktop regardless if you're rehab admin, therapist, social worker, or doctor.

I have been using this software for a little over a year now. Over all, I am enjoying the program, it is complicated at times but after playing with the program it has become easier to manage.

It is not very customizable. I was hoping that the software would be something to customize and make it our own.

Hi Shelby, Thank you for taking the time to review Alleva. We appreciate you bringing the issues you've had to our attention. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We improve and fine-tune our product by relying on feedback like yours. Thanks for your continued patience as we strive to provide the best EMR platform so that treatment centers like yours can be successful.

This system is easy to use, easy on the eyes, and has amazing customer support if needed. Allows for easy tracking of attendance, an amazing documentation system, simple UA system, appointment scheduling is a breeze, and the reporting tool is an absolute lifesaver for staying on top of census and caseload.

Inputting UA’s on the notes would be awesome

Dear Caitlin, We want to thank you so much for your glowing review of Alleva! We appreciate the vital work you do and hope that our platform makes your job easier. We are passing on your recommendation (inputting UA's) to our product team. Watch for updated features and enhancements soon. Thanks again for promoting Alleva. If you ever need help, please don't hesitate to reach out; we're always here.