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Calabrio ONE
5
173
4
66
3
15
2
5
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Comprehensive performance software for contact centers
Table of Contents
Is this product right for your business?
Find out with a
Calabrio ONE - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
Calabrio ONE overview
What is Calabrio ONE?
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.
The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.
Starting price
Alternatives
with better value for money
Pros & Cons
Scheduling
Shift Management
Break and Lunch Management
Performance and Speed
Bugs and Issues
Calabrio ONE’s user interface
Calabrio ONE review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about Calabrio ONE?
Users report that Calabrio ONE is easy to use, with a user-friendly interface and accessible features that simplify scheduling, call recording, and workforce management. They appreciate its ability to streamline daily operations, offer flexible customization, and provide helpful customer support, noting that it works well for both administrators and agents in call center environments. They find the integration of multiple tools into one platform convenient and efficient.
Some say reporting capabilities and advanced scheduling options could be improved, and they occasionally encounter challenges with large-scale operations or specific feature limitations. They mention that customer support is generally responsive, though resolution times may vary.
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Who uses Calabrio ONE?
Based on 263 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
Calabrio ONE's key features
Most critical features, based on insights from Calabrio ONE users:
All Calabrio ONE features
Features rating:
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Calabrio ONE pricing
Value for money rating:
Starting from
295
One-time payment
Flat Rate
User opinions about Calabrio ONE price and value
Value for money rating:
To see what individual users think of Calabrio ONE's price and value, check out the review snippets below.
Hassan A.
Customer service leader
Brittany D.
Retention Specialist
Calabrio ONE integrations (5)
Integrations rated by users
We looked at 263 user reviews to identify which products are mentioned as Calabrio ONE integrations and how users feel about them.
Integration rating: 5.0 (3)
“So we can have all information in one place”
Kelly V.
Director of CX
Integration rating: 5.0 (1)
“There's not an option for ADP Vantage, but that's who we integrate with. It's critical because we move all of our salaried new hires from Pinpoint to ADP and it needs to work effectively.”
“We have not fully integrated ADP workforce now with Connecteam as of yet, but it will be in the upcoming month.”
Mitch Z.
Senior Manager, Global Talent Acquisition
Integration rating: 5.0 (1)
“This is being used to capture actual punches.”
Leomer L.
Workforce Supervisor
Other top integrations
Calabrio ONE support options
Typical customers
Platforms supported
Support options
Training options
Calabrio ONE FAQs
Q. What level of support does Calabrio ONE offer?
Calabrio ONE offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)
