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CX Genie
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based and AI-enabled chatbot software
Table of Contents
CX Genie - 2026 Pricing, Features, Reviews & Alternatives
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CX Genie overview
What is CX Genie?
CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations.
More than just a chatbot, CX Genie offers a suite of tools for handling support requests, managing customer interactions, and providing seamless handoffs between AI and human agents for more complex issues. With features like ticketing, workflow management, help desk, it enables businesses to reduce response times, cut down support costs, and enhance overall customer satisfaction.
CX Genie integrates with social media, messaging apps, CRM systems, and more -- providing accessible communication channels that meet customers where they are, all managed from one unified platform. Serving industries like e-commerce, SaaS, and digital agencies, CX Genie empowers businesses to grow through actionable insights and excellent customer experiences
Key benefits of using CX Genie
•Workflow - Users can create personalized, human-like chatbot conversations with easy drag-and-drop design.
•Ticket management - it enables users to handle and resolve support tickets.
•Product data sync up for eCommerce - Businesses can sync and update their product data across platforms, ensuring consistent and accurate information.
•Help desk - The tool provides robust support and helps manage agent teams, assign tasks, and interact with customers more effectively.
Starting price
per month
Alternatives
with better value for money
CX Genie’s user interface
CX Genie reviews
Overall rating
4.0
/5
2
Positive reviews
50
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend6.5/10
5
4
3
2
1
1
0
1
0
0
CX Genie's key features
Most critical features, based on insights from CX Genie users:
All CX Genie features
Features rating:
CX Genie alternatives
CX Genie
Starting from
14.99
/user
Per month
Freshdesk
Starting from
19
Per month
Zendesk Suite
Starting from
55
Per month
Salesforce Service Cloud
Starting from
25
Per month
CX Genie pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- AI Chatbot
- API access
- Ticket Support
- SAML SSO
- Audit logs
- On-premise solution
- Help Desk
- Reports
User opinions about CX Genie price and value
Value for money rating:
CX Genie integrations (12)
Top integrations
CX Genie support options
Typical customers
Platforms supported
Support options
Training options
CX Genie FAQs
CX Genie has the following pricing plans:
Starting from: $14.99/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of CX Genie?
CX Genie has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does CX Genie support?
CX Genie supports the following languages:
English, Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does CX Genie support mobile devices?
CX Genie supports the following devices:
iPad, iPhone
Q. Does CX Genie offer an API?
Yes, CX Genie has an API available for use.
Q. What other apps does CX Genie integrate with?
CX Genie integrates with the following applications:
Messenger, WooCommerce, Telegram, Discord, WhatsApp, Gmail, WordPress, Slack, Instagram, Google Sheets, BigCommerce, Shopify
Q. What level of support does CX Genie offer?
CX Genie offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat