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Top Rated Call Center Workforce Management Software with Api - Page 3

Last updated: November 2026

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64 software options

Five9 logo

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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NiCE CXone logo

Cloud-based contact center software

NICE Workforce Management (WFM) Suite offers the most advanced AI-based workforce management tool to plan and staff across all digital channels. WFM uncovers hidden patterns, makes accurate forecasts, and identifies the best forecasting model and the best candidates during the hiring process.

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Bitrix24 logo

Cloud & on-premises workspace for all business sizes

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

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JustCall logo

Cloud-based AI communication platform for sales teams

Cloud-based AI communication platform for sales and support teams, combining voice, SMS, WhatsApp, and email with automated dialers.

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GoContact logo
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Contact Center as a Service (CCaaS) platform

GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

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MK logo
(0)

Calibration and metrology management software

MK is a calibration and metrology software that manages instrument control, advanced calculations, and calibration certificate generation. The system compares instrument measurements against references, calculating errors, uncertainties, and tolerances while supporting various instrument types including pressure gauges, scales, and thermometers. It can be installed locally or accessed via web, with features compliant with industry standards like INMETRO and IEC 17025.

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Nectar Desk logo

Call center software in the cloud

Nectar Desk is a cloud-based call center solution that supports inbound & outbound communication with IVR, ACD, call recording, monitoring, call transfer & more

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Aquant logo
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Unleashing Service Excellence with Aquant's Service Co-Pilot

Service Co-Pilot is an end-to-end solution designed specifically for service organizations to enhance service outcomes and elevate customer experience. It's a transformational catalyst, enabling organizations to adopt new strategies and technologies and advance customer excellence.

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3C Plus logo
(0)

Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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InsightPro logo
(0)

AI-driven workforce analytics for healthcare payers

InsightPro is a workforce analytics platform designed for healthcare payers that combines artificial intelligence and machine learning capabilities to supports. claims operations, quality assurance, and contact center functions.

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CommandLink SD-WAN logo
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Network mamagement platform

CommandLink SD-WAN delivers seamless multi-wan connectivity for all locations, integrating security and improving cloud application performance. The UTM/NGFW integration offers direct access to the internet for every location, avoiding high latency traffic through carrier gateways.

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Erlangly logo
(0)

Self-hosted workforce tools for contact centers

Erlangly is a self-hosted workforce management solution designed for call centers, contact centres, and business process outsourcing operations. The software provides forecasting capabilities, Erlang C staffing calculations, automated scheduling with labour law compliance for ten countries, and live adherence monitoring that integrates directly with automatic call distributors including Genesys Cloud, NICE CXone, Five9, Amazon Connect, Zoom Contact Center, and Twilio Flex.

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DCDial logo
(0)

Contact center solution

DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

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Solvice logo
(0)

The best solutions for Decision Automation.

Solvice building blocks make it easy to integrate optimization technology into any application.

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