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Call Center Workforce Management
Page 2

Call Center Workforce Management Software with API (2026) - Page 2

Last updated: April 2026

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Features

Third-Party Integrations(36)

Activity Tracking(29)

Call Monitoring(33)

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OXON

4.9

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based contact center management software

OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication

Read more about OXON

Users also considered

LeadDesk

4.9

(13)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Clear and Efficient Sales and Customer Service Software

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

Read more about LeadDesk

Users also considered

Alvaria Cloud

4.3

(18)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The Premier Enterprise Cloud Contact Center Solution

Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments.

Read more about Alvaria Cloud

Users also considered

Ytel

3.9

(26)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

Read more about Ytel

Users also considered

Contact Center as a Service (CCaaS)

4.0

(21)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Unified communicate management software for contact centers

Evolve IP is a unified communication management solution designed to help contact centers of all sizes manage email, voice, and telephonic communications via a unified portal. It offers a host of features such as contact center architecture, campaign management, call routing, IVR/voice response, and interactive voice response.

Read more about Contact Center as a Service (CCaaS)

Users also considered

Teamlead

4.6

(10)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Make scheduling simple!

Rooster Planner is a resource management platform that helps companies streamline team and resource management for resource and capacity planning, plus real-time reporting, an approval workflow, and more.

Read more about Teamlead

Users also considered

Callbox

4.9

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

UCaaS, Cloud PBX, Contact Center, Omnichannel

Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

Read more about Callbox

Users also considered

Softdial Contact Center

5.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All blended omnichannel CCaaS cloud contact center platform

Softdial Contact Center (SCC) is a full-service, feature-rich CCaaS platform that works out of the box, built for simplicity of deployment to multiple separate tenants with seamless scalability.

Integrate, extend and enhance with value-added software and services, enabling increased margins.

Read more about Softdial Contact Center

Users also considered

MiContact Center Business

4.2

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud contact center solutions

MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers.

Read more about MiContact Center Business

Users also considered

yoummday

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

work@home technology platform for CX outsourcing

Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.

Read more about yoummday

Users also considered

Servetel

3.4

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Communication management solution

Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises. We have aided 5,000+ businesses improve their communication systems, customer experience, and lead generation with our cloud communication suite Ace-X.

Read more about Servetel

Users also considered

DVSAnalytics Workforce Optimization

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Improve Your Contact Center Customer Experience

Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.

Read more about DVSAnalytics Workforce Optimization

Users also considered

3C Plus

(0)

Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

Read more about 3C Plus

Users also considered

Solvice

(0)

The best solutions for Decision Automation.

Solvice building blocks make it easy to integrate optimization technology into any application.

Read more about Solvice

Users also considered

DCDial

(0)

Contact center solution

DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

Read more about DCDial

Users also considered

GoContact

(0)

Contact Center as a Service (CCaaS) platform

GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

Read more about GoContact

Users also considered

CommandLink SD-WAN

(0)

Network mamagement platform

CommandLink SD-WAN delivers seamless multi-wan connectivity for all locations, integrating security and improving cloud application performance. The UTM/NGFW integration offers direct access to the internet for every location, avoiding high latency traffic through carrier gateways.

Read more about CommandLink SD-WAN

Users also considered

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