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Contact Center Quality Assurance
Talkdesk

Top Rated Contact Center Quality Assurance Software with Talkdesk

Last updated: September 2026

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Knowledge Base Management

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Zendesk QA

4.9

(24)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Support Quality Assurance Platform

visit website

Go beyond conventional QA with Zendesk QA – the quality assurance solution that helps companies solidify customer relationships through excellent CX.

Playvox

4.8

(109)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

WEM Software for customer service teams.

Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

Medallia Agent Connect

4.9

(18)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer feedback, coaching, and QA for customer support.

Medallia Agent Connect (formerly known as Stella Connect) is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.

EvaluAgent

4.7

(20)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Quality assurance solution for customer service and sales

EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

CallMiner Eureka

4.6

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Global leader in conversation intelligence to improve CX

Through both post-interaction analysis and real-time guidance, CallMiner’s comprehensive, AI-driven quality assurance capabilities help organizations gain insights into every customer interaction to understand agent behavior, leveling-up employees and improving customer outcomes.

Observe.AI

4.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based contact center AI platform for enterprises

Auto QA objectively evaluates 100% of customer interactions with automated recommendations backed by evidence to increase revenue, improve the customer experience, and eliminate compliance risks for contact centers.

Say goodbye to spot-checking interactions, and say hello to instantaneous insights.

ScorebuddyCX

4.5

(43)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered CX intelligence platform

ScorebuddyCX is an AI-powered CX intelligence platform connecting QA, conversation analytics, and coaching. Auto-score 100% of voice, chat, and email interactions with 90%+ accuracy, surface Voice of Customer insights, and close the loop with targeted coaching and training.

Balto

4.3

(11)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud contact center AI for mid-market teams

Cloud-based contact center AI platform for mid-market and enterprise teams, offering real-time agent assist and AI coaching.

Salesforce Service Cloud

4.5

(830)

483

276

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

Users also considered

OnScript

(0)

AI-driven QA, coaching, vocalytics, and compliance.

Our AI-native QA platform automates 100% of your call scoring. Use our API to integrate deep vocalytics & sentiment insights into your coaching workflows. Ensure objective, consistent quality management that goes beyond simple scorecards.

ServiceNow Customer Service Management

4.4

(153)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Automate requests and deliver effortless experiences

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

Read more about ServiceNow Customer Service Management

Users also considered

Score AI

(0)

AI quality assurance and training platform for CX teams

Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.

Echo AI

(0)

Generative AI based conversation intelligence platform

Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

Flip CX

(0)

Cost-saving automation for inbound calls

Flip's automated CS voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues.

Level AI

(0)

Cloud-based contact center AI platform for enterprise

Cloud-based enterprise contact center platform offering full interaction scoring, AI voice agents, and real-time agent assistance.

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