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Conversation Intelligence Software with Access Controls/Permissions (2026)

Last updated: February 2026

Conversation Intelligence Software Key Features

    Based on 397 user opinions, we identified 6 features that are important for any product in Conversation Intelligence Software

  • Automatic Transcription

    Use AI to convert voice into text automatically

    Average user rating

    4.8

  • Collaboration Tools

    Provides a channel for team members to share media files, communicate, and work together

    Average user rating

    4.5

  • Natural Language Processing

    Process and analyze human language in text or audio form

    Average user rating

    5.0

  • Reporting & Statistics

    Collection, analysis & representation of numerical data and generation of reports to understand various patterns

    Average user rating

    3.8

  • Call Tracking

    Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

    Average user rating

    3.7

  • Call Recording

    Record the audio of phone conversations for quality assurance purposes

    Average user rating

    5.0
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User rating

15 software options

Ringover logo

Ringover

100% cloud phone for startups and SMEs

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Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

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CallRail's Conversation Intelligence surfaces AI-generated call insights to reveal customer pain points, common questions, and leads.

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Conversation Intelligence allows you to understand exactly what your customers are looking for, and how well your team is performing.

We analyze every aspect of the conversation to give you data to make important business decisions.

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Eric.ai is an AI-powered meeting assistant that helps teams streamline their meeting processes. It automatically transcribes, summarizes, and assigns action items from virtual meetings, eliminating the need for manual note-taking. Eric.ai integrates with popular platforms like Zoom, Google Meet, and Microsoft Teams, providing a centralized repository for all meeting data and insights.

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Aviso is a sales forecasting and analytics software designed for medium and large enterprises looking for total revenue intelligence across all key sales functions. It uses algorithms and data science to provide both predictive sales forecasts and historical trend analysis.

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Allego’s learning and enablement platform elevates performance for sales and other teams by combining learning, content, and collaboration into one app, designed for the flow of work.

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Diabolocom is a European leader in cloud-based software services for call centers and customer service.
With fast deployment, compelling ease of use, secure cloud hosted in Europe, premium call quality and native CRM integration, easily increase customer loyalty and boost sales.

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Quality matters

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Etech QEval is a centralized solution ensuring that customers are treated with equal importance and the contact center has consistent and high CSAT.

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Smart interactions

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AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration.

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CallMiner Eureka logo

Global leader in conversation intelligence to improve CX

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CallMiner delivers the industry’s most comprehensive, AI-powered conversation intelligence platform to analyze omnichannel customer interactions – including calls, chats, emails, surveys and more – at scale to improve operational efficiency and customer experience.

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Echo AI logo
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Generative AI based conversation intelligence platform

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Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

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Teldrip Insights logo
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Conversation intelligence and call tracking software

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Teldrip Insights is an AI-based call tracking and conversation intelligence solution that transforms click-to-call functionality with advanced analytics and real-time data processing capabilities. The platform serves as a comprehensive solution for businesses seeking to optimize customer communications, enhance lead conversion rates, and gain actionable insights from call data.

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Blip logo
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Smart chat platform for digital channels

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Blip ofrece Conversation Intelligence para analizar y optimizar conversaciones en WhatsApp, Instagram, Messenger y webchat. Convierte interacciones en insights accionables sobre intención, etapa del journey y desempeño, mejorando conversión, resolución y calidad con analítica en tiempo real.

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