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Customer Retention
Usage tracking

Customer Retention Software with Usage Tracking/Analytics (2026)

Last updated: March 2026

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LiveAgent

4.7

(1.7K)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multichannel Help Desk Solution with Powerful AI Features

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

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Hotjar

4.6

(539)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Digital experience insights for any business selling online

Hotjar provides website heatmaps and behavior analytics tools that reveal how visitors interact with websites. The platform combines visual feedback through heatmaps and session recordings with direct user input via surveys and feedback collection, allowing businesses to identify conversion blockers and optimize user experience. Hotjar integrates with popular tools like Google Analytics and Zapier to deliver comprehensive insights about website performance.

Read more about Hotjar

Users also considered

Custify

4.9

(122)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer success solution for SaaS businesses

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

Read more about Custify

Users also considered

ChurnZero

4.7

(129)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer engagement & retention for subscription businesses

ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Read more about ChurnZero

Users also considered

Whatfix

4.6

(77)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Accelerate Digital Adoption

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments.

Read more about Whatfix

Users also considered

GUIDEcx

4.7

(64)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Client onboarding and project management software

GUIDEcx is a customer onboarding platform designed to shorten time to value, engage customers, and reduce churn.

Read more about GUIDEcx

Users also considered

Screeb

4.5

(42)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

We help companies to (re)connect with their customers

The All-In-One Platform  to Build Product Experiences Your Users Will Love

Read more about Screeb

Users also considered

Planhat

4.6

(28)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer success platform

Planhat is a Customer Success Platform that empowers organizations to acquire, service, and grow lifelong customers. This comprehensive customer platform serves as a single source of truth, providing sales, service, and success teams with an intuitive, action-first interface to streamline their workflows and drive successful outcomes.

Read more about Planhat

Users also considered

Customerscore.io

4.8

(17)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Platform for uncovering upsell opportunities

Customerscore.io helps SaaS businesses prevent churn and spot upsell opportunities with data-driven insights and automation.

Read more about Customerscore.io

Users also considered

Revinova

4.6

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Agentic AI Orchestration and Enablement Platform

Revinova is an Agentic AI Orchestration and Enablement Platform that empowers businesses to build intelligent AI agents and deliver persona-driven learning experiences.

Read more about Revinova

Users also considered

Freshsuccess

4.6

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Data-driven customer success management software

Freshsuccess is a cloud-based customer success management solution designed to assist customer success teams in managing customers, preventing churn, and increasing account expansion. The platform offers a range of features including workflow management, and customer intelligence & health scoring.

Read more about Freshsuccess

Users also considered

Akita

4.4

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer Success Software

Akita is Customer Success software that helps you reduce churn and increase revenue from your existing customers through up-sell, cross-sell and expansion. Akita provides your CSMs with customer health scores, playbooks, intelligent alerts, customer journey management tools, success KPIs, and more.

Read more about Akita

Users also considered

Churn Assassin

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Churn prediction system

Churn Assassin is an advanced churn prediction system that helps B2B SaaS companies reduce customer churn by up to 38%. The product offers a two-minute setup process that provides daily automated insights on at-risk customers, allowing companies to take early action and prevent churn. Churn Assassin's machine learning and statistical analysis capabilities analyze customer behavior data to identify reliable churn signals, taking the guesswork out of churn prevention.

Read more about Churn Assassin

Users also considered

Catalyst

3.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Bringing Customer Success to the Center

Catalyst is the most intuitive Customer Success Platform - built by CS leaders, for CS teams.

Read more about Catalyst

Users also considered

EngagePackage

(0)

Customer engagement software

EngagePackage is a customer engagement software designed to help businesses in the retail, food and beverage, and other sectors collect customer data to create engagement strategies. Administrators can analyze key customer-centric key performance indicators (KPIs), demographic data, and behavioral segmentations using a unified interface.

Read more about EngagePackage

Users also considered

SuccessBoard

(0)

Customer success tool for handling retention & satisfaction

SuccessBoard offers a customer 360 view, providing proactive risk identification, real-time insights, and bridging the gap between businesses and customers It streamlines customer communication with Journey Designer, eliminating repetitive tasks and revolutionizing data-driven messaging to boost renewals.

Read more about SuccessBoard

Users also considered

Related categories

Customer Loyalty

Email Marketing

Marketing Automation

Mobile Marketing

Customer Experience

Customer Engagement

Customer Success

Customer Satisfaction

Customer Journey Mapping Tools

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