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Top Rated Knowledge Base Software with Self Service Portal in 2026 - Page 7

Last updated: February 2026

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196 software options

Pega CRM logo

Innovative technology, proven results

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Pega is a customer relationship management and customer experience application designed by PegaSystems® Inc to help maximise your customer retention and customer acquisition levels. The Pega CRM software allows you to input live data into the web based application which in turn analyzes information and produces real-time reports. The entire CRM system is optimized for mobile devices, making it ideal for editing, creating and reporting on the go.

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Tesseron logo

work with the flow

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Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

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UKG HR Service Delivery logo

Cloud-based human resource (HR) management software

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PeopleDoc is a cloud-based human resource (HR) management software that enables businesses to manage administrative workflows and facilitate employee onboarding processes. The advanced analytics module allows supervisors to monitor key performance indicators (KPI) on a dashboard.

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C2CRM logo

Affordable, Robust & Easy to Use CRM

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C2CRM streamlines sales process by providing real-time information on leads, prospects and customers. It helps improve marketing efforts by tracking which marketing initiatives work and which ones do not. while streamlining the customer service by providing comprehensive customer information.

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BlueDocs logo

AI-enabled knowledge management platform

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BlueDocs helps you stop repeating yourself. Build a searchable internal knowledge base with docs your team can actually find and use. From how-tos to company playbooks, it gives your people a place to go instead of asking you for the same info again.

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QAlert logo

Citizen request management solution for local & county gov

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QAlert is a a web-based citizen request management software solution suite used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints.

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IncidentMonitor logo

Service desk software with self-service web portal support

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IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals

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CA Service Desk Manager logo

Knowledge base management software for the IT sector

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CA Service Desk Manager is an IT service management software designed to help businesses manage service requests, configurations, incidents, and other desk operations. The platform enables administrators to collaborate with team members on a unified interface.

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Galisto logo

Cloud-based platform for knowledge sharing

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Galisto is a cloud-based knowledge sharing solution designed to help businesses exchange relevant information & facilitate collaboration across teams. It lets users organize content in entries & subjects according to date & time, as well as merge them permanently or temporarily for overview.

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WELDER logo

Experience the all-in-one HR-software of WELDER.

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WELDER helps organizations measure and improve the engagement and happiness of their employees.

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Drupal Wiki logo

Drupal Wiki - Knowledge and Quality Management Software

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The Enterprise Wiki - Make Drupal Wiki the center of knowledge and quality management in the enterprise.

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Whale logo

The knowledge-sharing tool for SMBs

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Whale is a knowledge management software designed to help franchisees, managed service providers (MSPs), system companies, and real estate agencies create, maintain, and share knowledge including processes, policies, and procedures with employees.

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indyRIOT logo

It's your community – own it!

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Building an ecosystem on an indyRIOT solution gives users a better way to have safe and meaningful interactions with the members of their community.

Members can access more information, learn, empower, change, and most importantly - they can connect and interact with each other.

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ManageEngine ServiceDesk Plus MSP logo

Web-based IT service management software

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ManageEngine ServiceDesk Plus MSP is a web-based IT service management software designed to help businesses handle help desk, reporting, service catalogs, asset tracking, and other operations from within a unified platform.

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DiliGenie logo

Power Your IT Projects with DiliGenie’s Smart Tools!

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DiliGenie’s Knowledge Base centralizes IT information, empowering users and teams to find solutions quickly. It promotes self-service, integrates with incident management, and supports continuous improvement, enhancing service quality and driving better outcomes for both IT teams and users.

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SpiceX logo

Integration Platform as a Service for contact centers

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SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

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SutiCRM logo

CRM for sales, marketing & support teams

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SutiCRM is a SaaS CRM for businesses of all sizes, designed to automate sales, marketing & support processes, with a 360 degree view of customer data

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SAP Service Cloud logo

AI-enabled customer service platform for remote support

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SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

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Aysling logo

Professional Services ERP

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Aysling is a cloud-based professional services ERP that aids businesses with streamlining their back-office operations and managing every step of the client lifecycle. The platform offers modules including CRM, project management, order management, and more.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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Freshdesk Omni logo

Omnichannel customer support software

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Freshdesk Omnifacilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

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Kloudville logo

Enterprise Resource Planning (ERP) for SMEs

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Kloudville is a cloud-based enterprise resource planning (ERP) system for managing inventory, orders, customers, catalogs, pricing, billing, expenses, and more

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Upland Panviva logo

Knowledge management solution for businesses

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Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.

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illumin logo

Shine light on the value of your research with illumin!

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Bring your research to life with illumin! This powerful, automated tool allows you to easily track and manage all aspects of your research. With illumin, you can maximize the value of your research and make it shine!

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PaceKB logo

Online knowledge base software

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PaceKB is a knowledge base solution that offers enterprise level features for your business such as sub-user support with audit log tracking for those who want to collaborate with multiple users in their business.

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