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Top Rated Knowledge Base Software with Mid size business - Page 9

Last updated: October 2026

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318 software options

Enghouse eKMS logo

Internal & external knowledge base and forum management

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. Search engine, internal/external kb moderator tools, workflows, ticketing, custom forms, editor, article templates and snippets, statistics reporting, drafts and much more.

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Freshdesk logo

Cloud-based AI help desk for teams of all sizes

Cloud-based customer service help desk for all business sizes, with AI-powered ticketing, omnichannel support, and automation.

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Dixa logo

Conversational Customer Service Software

Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat & messaging apps in one easy-to-use interface. Dixa helps brands deliver a personalized customer experience by using customer data & powerful routing features.

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Aurea CRM logo

CRM w/ integrated campaign management, previously update.CRM

Aurea CRM - previously update.CRM - is a cloud-based and mobile CRM solution, with integrated campaign management for specific industries and job roles

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OTRS logo

Helpdesk software for customer service management teams

OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

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Salesforce Field Service and Operations logo

Cloud-based field service and onsite job management software

Salesforce Field Service is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders, and gain real-time visibility into field service operations.

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Tracker logo

Customer Service and Support Management Software

PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools.

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Results logo

Grow your business with Results

A knowledge base is available for all subscribers

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KBPublisher logo

Knowledge management solution for small to large businesses

KBPublisher is a cloud-based knowledge management solution, which helps businesses of all sizes share information with customers, employees and partners. The platform enables content managers to publish, as well as manage, white papers, user manuals, articles, business processes, FAQs, and more.

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Wooqer logo

One App for All Ops

Wooqer is your One App for All Ops to set expectations, share guidelines, measure compliance, and drive accountability.

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HappyFox Help Desk logo

AI-powered help desk and ticketing software

Knowledge base software for searchable public or restricted content. HappyFox supports multilingual articles and FAQs, branded mobile-responsive portals, ticket-linked knowledge, access controls, self-service search, usage insights, and optional AI-powered assistance.

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Freshdesk Omni logo

Omnichannel customer support software

Freshdesk Omnifacilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

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WalkMe logo

Transform the User Experience

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website.

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Shape logo

Cloud-based CRM, sales & marketing automation software

Shape is a cloud-based CRM, sales, & marketing automation software for businesses in industries such as legal, real estate, mortgage, finance, & education. Shape offers tools to manage & automate online marketing & promotions, capture and service leads from online sources, & more

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Igloo logo

Multi-channel communication platform for internal discovery

Switch to a cutting-edge intranet to deliver a better employee experience and build a culture free of silos. Igloo’s digital workplace solutions make communication a two-way street and help your workforce get more from the tools you already rely on for collaboration and knowledge management.

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Intouch Insight CX Platform logo

Get a 360 view of your customer experiences.

The Intouch Insight CX Platform is designed to get you the most out of your mystery shopping and operational audit programs while driving actionable insights from all customer touchpoints.

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Confluence logo

Remote team collaboration and knowledge workspace

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

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BlueSpice logo

Do knowledge management the Wiki Way!

BlueSpice is the perfect knowledge base solution with powerful search, real-time collaborative editing and notifications. It offers structured content, book functions, approval workflows, forms, semantic data, import/export functions and robust access management. It's open source and EU compliant.

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Soffront CRM logo

CRM. Marketing. Simplified

Soffront CRM is an award winning fully integrated CRM solution for sales, marketing, customer service, helpdesk, project management and more. Save without the cost of multiple add-ons and third party partners.

Soffront CRM can be deployed hosted or on-premise.

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Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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Unanet CRM logo

#1 Construction CRM in USA.

Cosential is a mobile-optimized CRM and proposal automation solution for architecture, engineering, and construction firms

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Revenue.io logo

Sales engagement and call tracking platform

Revenue.io is a cloud-based sales engagement platform designed to help Salesforce users manage leads, identify revenue-generating channels, and analyze performance. Features include lead prioritization, real-time recommendations, workflow automation, reporting, call monitoring, and transcription.

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Dealer.com logo

AI-powered automotive marketing for dealers

Dealer.com is an AI-powered automotive marketing platform that combines websites, advertising, and managed services to help dealerships generate leads, personalize experiences, and improve conversions.

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SwipeGuide logo

CPG & Industrial Manufacturing

Instructional how-to meets frontline know-how. Simplify the way people work and learn at the frontline.

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Pega CRM logo

Innovative technology, proven results

Pega is a customer relationship management and customer experience application designed by PegaSystems® Inc to help maximise your customer retention and customer acquisition levels. The Pega CRM software allows you to input live data into the web based application which in turn analyzes information and produces real-time reports. The entire CRM system is optimized for mobile devices, making it ideal for editing, creating and reporting on the go.

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