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Igloo

Multi-channel communication platform for internal discovery

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Igloo Pricing, Features, Reviews and Alternatives

Igloo product overview

What is Igloo?

If you’re ready to switch to a cutting-edge intranet to deliver a better employee experience – where communication is a two-way street – and build a culture free of silos, Igloo may be the perfect answer. Igloo’s communications-focused digital workplace solutions are cloud-based, mobile-optimized, and designed to help your entire workforce (from 500 to 5,000+) get more from the tools you rely on for collaboration and knowledge management, including Microsoft Teams and SharePoint. And analysts and community managers highlight Igloo’s customer support – from the minute you get started onward. Find out more at igloosoftware.com.

Key benefits of using Igloo

Create content in any tool. It's about transparent communication. Community managers, department heads, even the C-suite – anyone can use Igloo to create content, leveraging integrations with key enterprise tools like Microsoft 365, Teams, or Slack.

Reach people wherever they’re working. Personalized options mean that when content is ready for sharing, Igloo makes it happen on any channel (email, text, chat, collaboration apps, and more).

Make it easy to discover what matters.
Igloo communications lead recipients to a single source of truth, and search capabilities allow people to discover the content they need whenever they need it.

Destroy silos and build a culture of collaboration.
Recipients reply and engage through their preferred channels, which makes it easy to work together and gather input from anywhere.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
FAQs/Forum
24/7 (Live rep)

Training options

Documentation
In Person
Webinars
Live Online
Videos

Igloo features

Functionality

4.4

/5

34
Total Features57 6 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Document Management
Search/Filter
Alerts/Notifications
File Sharing
Document Storage
API

Functionality contenders

Igloo users reviews

Overall rating

4.6

/5

34

Positive reviews

91%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.13/10
Rating distribution

5

4

3

2

1

22

9

3

0

0

Pros
The ease of use helps to win buy in from your users. Of our company is up and running with uploads, postings, blogs etc.

JL

Jenine L.

It is very very responsive to all kind of devices. Tha best option to us in the markets.

LJ

Luis J.

Igloo has enabled us to create a more dynamic and user-friendly intranet experience for our employees. The customer experience team have been a great support and wealth of knowledge.

MP

Maria P.

Cons
The notifications are very poor. Calendar requests get lost in ether and it's not very user friendly.

AR

Anonymous Reviewer

I am also frustrated with the search feature and the non-existant date/time stamps. When researching past posts, I try to do keyward searches but nothing populates to suit my purpose.

TM

Tiffany M.

Lack of online training to guide new employees through.

DF

David F.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Igloo is an intranet you'll actually like.

Reviewed 7 years ago

Edu- Vision 2020 is a small not-for-profit organization whose goal is to provide a computer based educational solution "school in a box" to primary teachers and their students who live in remote communities around the world. Igloo is a cost effective, budget friendly, collaboration solution for us - we are 10 to 15 people geographically dispersed.

Pros

Igloo is “up and open” always, no matter the time or the time zone. Team members can collaborate and work on projects together, communicate in real time, and solve problems quickly and easily, even if they’re located on the other side of the world from one another and in different time zones. Streamline and organize - better work flow and less time spent of juggling multiple applications in different...

Cons

Hoping they include "the ability to communicate and have face time" with our team within your own space in the near future.

Vendor response

Thank you very much for this wonderful review of our product. We are glad to hear you are enjoying your Igloo experience. As for the ability to communicate and FaceTime with your team, while we do not offer videochats, you can most definitely set up "microblogs" (or dedicated social newsfeed) per team space where members of the same team can interact with each other. These feeds also allow for rich media (pictures, embedded videos, links, etc.). Hope this helps. Feel free to contact us for more information or to get help setting it up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Evaluation of Igloo

Reviewed 6 years ago

I routinely use Igloo to view company announcements that are broadcast across multiple sites within our Intranet, and I also use it to access and upload files that are used across multiple departments within our organization.

Pros

It typically doesn't require many steps to perform the most common operations. It is also helpful that Igloo supports a variety of file types.

Cons

Some of this comes with working with the application I realize, but I wish you could find a way to make versioning more transparent. I recently received some helpful instruction from a fellow employee about uploading a more recent version of a document without having to delete the prior document and running the risk of messing up the path/location of the document (important because other departments link to that document from their own Igloo pages). After right-clicking, I realized how obvious the step was, but I wish there had been a way to show this on the page; I'll keep working with Igloo on this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Where is it?

Reviewed 6 years ago

I am excited about the idea of this site and use it daily but I am sure that there are many features that I could be utilizing more than the few I use currently.

Pros

The availability of information from all departments for our company.

Cons

There are no ntaifications when new posts are added for the different departments. I am also frustrated with the search feature and the non-existant date/time stamps. When researching past posts, I try to do keyward searches but nothing populates to suit my purpose. Also, when scrolling to "view more" I find it inconvenient notto see the actual date a post was made but rather "2 weeks ago" or "13 days ago". I am not liking the fact that I have to hunt through the different

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The most user friendly intranet you could ever ask for!

Reviewed 6 years ago

As someone who switched from SharePoint to Igloo, I was AMAZED by how user friendly it was. Not only for administrators, but for our employees using the intranet as well. Have a file you need to move? No problem. Need to edit the file but don't have time to re-download the latest version? Easy! Igloo makes collaboration on an intranet fun, easy and stress free...what more could you ask for?

Pros

We have a large department that continually collaborates on certain files and folders in Igloo, so the fact that we can reserve or archive old material or versions is extremely helpful. I also really enjoy the fact that you can edit a document in word, powerpoint, or excel without the hassle of downloading a new version; you can simply open a document and save in one motion.

Cons

As easy as it is to use, sometimes it is too simple. Would like it to be more complex when designing pages, but it still looks great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best platform for building a team portal!

Reviewed 3 years ago

We are so thankful for Igloo helping us to create our staff portal! It's revolutionized how we conduct global interview events and how we resource multiple locations across the nation.

Pros

The personal consulting from Igloo and customization were key to helping our organization scale our intranet/portal. The app is super simple to use, and integrates our global calendars, events planning tools, and other resources so perfectly for our fast-paced environment!

Cons

The people directory feature is not quite as nimble as I imagined it'd be for an organization of 700+ employees. We have a somewhat unique structure and it's been challenging to figure out how to look up teams, leaders and locations effectively. It would also be great to be able to add contact cards directly to my mobile device from the directory feature.

Igloo FAQs and common questions

Igloo has the following typical customers:
Large Enterprises, Non Profit, Public Administrations


Igloo supports the following languages:
German, Japanese, English, French, Chinese (Simplified), Russian, Portuguese, Spanish, Italian


Igloo supports the following devices:
Android


Yes, Igloo has an API available for use.


Igloo integrates with the following applications:
SharePoint, Dropbox Business, Gmail, Microsoft OneDrive, Google Workspace, Google Drive, Box, Microsoft Teams, Salesforce Sales Cloud, Okta, Slack, Microsoft 365, ServiceNow, Workday HCM, Microsoft Power BI, Zendesk


Igloo offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

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