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Social Listening Tools Software with Negative Feedback Management (2026)

Last updated: March 2026

Social Listening Tools Software Key Features

    Based on 459 user opinions, we identified 6 features that are important for any product in Social Listening Tools Software

  • Reporting/Analytics

    View and track pertinent metrics

    Average user rating

    4.5

  • Social Media Monitoring

    Track activity on sites such as Facebook, Twitter, Instagram, etc.

    Average user rating

    4.7

  • Multi-Channel Data Collection

    Collect information from multiple sources

    Average user rating

    4.6

  • Keyword Filtering

    Monitor and collect information from social media based on specific keywords

    Average user rating

    4.7

  • Trend Analysis

    Review data from past periods to reveal recurring tendencies and predict future performance

    Average user rating

    4.4

  • Performance Metrics

    A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

    Average user rating

    4.6
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User rating

24 software options

Sprout Social logo

Social Media Management Software for Business

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Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

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ReviewTrackers logo

Review monitoring software for multi-location businesses

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Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

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YouScan logo

Social listening platform powered by image recognition

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YouScan is a social listening platform powered by image recognition technology. It provides instant access to customer conversations happening online, enabling enterprises and agencies to listen, analyze and turn social data into action.

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Reputation logo

Reputation management solution for multi-location businesses

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Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

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Brandwatch logo

Social media and reputation management platform

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Understand your customers, your brand, and your market with Brandwatch’s advanced Consumer Intelligence platform.

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Sprinklr logo

Social media management, analytics & strategy planning.

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Sprinkl offers social media management products to help brands improve their presence on social media, increasing engagement, improving insight and becoming more strategic. It is a social experience management platform with a suite of apps to ensure brand consistency among customers and staff.

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Bunker DB Analytics logo

Make data work for you.

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Stay in the loop about mentions of your brand. Our technology tracks and collects all user comments about your brand and relevant topics from different sources, in real time and in any language.

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Meltwater logo

Media monitoring and media intelligence solution

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Meltwater media intelligence tracks over 275,000 global online news sources, and has partnerships for print and broadcast monitoring. Social media listening covers Twitter, Facebook, Instagram, YouTube, comment, review sites, forums, message boards and over 300 million blogs.

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Locobuzz logo

Digital customer experience management

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Locobuzz provides a full suite of digital customer experience management solutions for businesses. It is a SaaS platform that leverages artificial intelligence, machine learning, and big data analytics to solve all aspects of marketing automation.

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Clootrack logo

Intelligent CX Analytics to understand why your NPS drops

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Intelligent CX Analytics to understand why your NPS drops

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Emplifi Social Marketing Cloud logo

AI-powered social media marketing software

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An end-to-end Social Marketing Cloud for modern enterprises.

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Emojot logo

All-in-one platform for customer-centric transformation

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An AI-powered tool that helps businesses monitor, analyze, and track digital conversations across social media and the web.

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Talkwalker logo

A social listening, analytics & influencer management tool

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Talkwalker is a cloud-based social media and analytics platform, which assists businesses with social listening and influencer marketing. Key features include team communications, channel management, content analysis, automated alerts, data intelligence, engagement tracking, and brand management.

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BrandBastion logo

Unlock the power of social engagement

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BrandBastion helps fast-growing brands and enterprises maximize their social media engagement and protect their brand reputation.

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Atribus logo

Social media and brand monitoring tool

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Atribus is a cloud-based consumer intelligence tool that allows users to monitor mentions related to influencers, topics, brands, or other keywords across websites, blogs, forums, social networks, digital newspapers, and more. It allows users to create custom alerts for specific keywords, which can then be used to monitor conversations about a br
Every day, consumers around the world talk about your products, brands and competitors. Be the first to discover new trends and make smarter decisions!

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SOCIALHOSE logo

Social listening and web monitoring for brands & agencies

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Social listening and web monitoring for brands and agencies of any size.

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Devi logo

AI-enabled social media monitoring and listening tool

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Devi is an AI social media manager that helps users scan social media platforms for specific keywords to get high-intent leads across Facebook Groups, Twitter, LinkedIn, and Reddit.

Increase your business revenue in social media with Devi AI.

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Orlo logo

Enhance CS and marketing ops with Orlo's Social CX Suite.

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Orlo is an AI-enabled software designed to help businesses streamline marketing engagement, social listening, and performance analytics operations via a unified platform. It enables marketing and customer service professionals to enhance the company’s reputation and improve

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Walee Enterprise logo
(0)

Innovative digital service center to boost your brand

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To handle digital and social media interactions, from gathering timely insight to enhancing performance and actively managing brand reputation, Walee Enterprise is designed for brands and agencies.

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Emojot SLT logo
(0)

Turns social chatter into strategic insights

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Emojot's Social Listening and Tracking (SLT) is a tool that helps monitor brand mentions and conversations across major social platforms in real-time. The solution features AI-powered sentiment analysis, keyword tracking, and competitor benchmarking to help businesses monitor online presence. With alerts for crisis management and weekly performance reports, organizations can make data-driven decisions based on social media insights.

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Crowd Analyzer logo
(0)

Advanced arabic media intelligence and sentiment analysis

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Crowd Analyzer is a comprehensive monitoring and analytics platform that transforms data into actionable insights for strategic advantage. It provides users advertisement insights for optimal performance, integrating and utilizing data APIs. Crowd Analyzer is an Arabic-focused social media monitoring platform, empowering brands across the MENA region with AI-driven tools to track, analyze, and elevate brands.

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Reviato logo
(0)

Turns scattered reviews into actionable insights

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Reviato is an AI-powered customer review analytics platform designed for small and medium businesses. The software aggregates and analyzes reviews from multiple platforms including Google, Airbnb, Booking.com, and TripAdvisor, providing sentiment analysis and identifying key patterns in customer feedback. Businesses can access actionable insights through a unified dashboard that highlights specific aspects needing improvement.

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ForumScout logo
(0)

Social listening tool for brand mention tracking

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ForumScout is the cheapest way to monitor your brand on the internet.

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ReviewsIA logo
(0)

AI-powered Google review management tool

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ReviewsIA is an artificial intelligence tool that analyzes customer reviews from Google Maps and Google Business profiles. The software automatically extracts reviews, performs sentiment analysis, and scores individual aspects such as cleanliness, staff attention, and value for money. It provides geographic distribution analysis, temporal tracking, competitor comparisons, and customizable reports visualized through PowerBI dashboards.

Read more about ReviewsIA

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