Confluence Pricing, Features, Reviews & Alternatives

Confluence

Create, organize, and discuss work with your team

4.39/5 (1,804 reviews)

Confluence overview

What is Confluence?

Confluence is a shared workspace to create and manage all your work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping your team and your company do their best work together. From technical teams and project management, to marketing, HR, and finance - the more people in an organization that use it, the more value teams get from it.

Confluence makes it easy to organize and find the information you need. Group related pages together in a dedicated space for your work, your team, or cross-functional projects. Depending on permissions, a space in Confluence can be made accessible to just you or the entire company. Page trees, which create a hierarchical list of pages within a space, highlight topics on parent pages and help keep work tidy.

Need to find something? Do a quick search to find any page ever created. You can even locate a comment someone posted to a page. Even after someone has left your company, you can still search for work they did, so knowledge is never lost.

Just about every type of project imaginable has started as a simple page in Confluence, from planning an office party to NASA's mission to Mars. Whether you need to capture meeting notes, document product requirements, or kick-off a design review, Confluence is a flexible platform for all your team's work.

Adapt Confluence to your specific work style to create a familiar place for your team to connect. Confluence's open workspace helps teams collaboratively create, review, revise, and finalize plans so work keeps moving forward.

No surprise that Confluence works seamlessly with Atlassian tools. Its pages provide a great backdrop for Jira Software tickets or Trello cards and boards. Inserting Jira tickets on your Confluence pages is as simple as copy/past, or create new tickets directly from your page by right-clicking on highlighted text. If you work in Trello, you can make updates directly to your cards right from Confluence pages.

In addition to seamless Atlassian integrations, there are hundreds of apps available for Confluence in the Atlassian Marketplace. Whether you want to add spreadsheets to your page, insert diagrams, showcase design prototypes or integrate with other popular apps like Google Drive or Salesforce, Marketplace apps make it easy to add more power to your pages to do your best work.

Pricing

Starting from
$5/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Spanish, French, Russian, Japanese and 3 other languages, German, Portuguese, Korean
Confluence screenshot: Have a home for all your documentation and organize them in a consistent structureConfluence Content Collaboration Overview 2018Confluence screenshot: Collaborate with your teammates using @-mentions and page commentsConfluence screenshot: Use Confluence's powerful search engine to find what you need, when you need it.Confluence screenshot: Use our first class Jira integration to add context to your issues in ConfluenceConfluence screenshot: Create anything from marketing plans to product requirements documents, and more with our pre-made templatesConfluence screenshot: Create meeting notes, project planning pages, and more.Confluence screenshot: Share documents with anyone on your team so you can collaborate together.Confluence screenshot: Assign important tasks to your teammates and create task lists for your projects.Confluence screenshot: Apply apps from our Marketplace to customize your page to fit your needsConfluence screenshot: Import files and media into your pages to add context, and provide feedback on attachments.Confluence screenshot: Create roadmaps to keep your team on track for important projects and launchesConfluence screenshot: Use the dashboard to stay on top of all updates within your team and discover more with popular pages that are trendingConfluence screenshot: Use in-line comments to provide contextual feedback on projects and pagesConfluence screenshot: Collaborate with your team and receive notifications on the go with the Confluence mobile app.

Confluence user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.1
  4.2
Steve M.

The Collaboration Platform You've Waited For

Used daily for 2+ years
Reviewed 2019-10-31
Review Source: Capterra

We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Pros
Real-time simultaneous editing Ease of finding and organizing what I've written Constantly adding new features Integration with Jira and Trello is great, but also works as lightweight project management by itself

Cons
Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things. I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL) One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better. Also, printing is pretty tough when you have tables.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Zuhairah A.

Very flexible collaboration tools

Used daily for 2+ years
Reviewed 2021-04-07
Review Source: Capterra

Main issue that we have solved with this software is, sharing and giving access of document to certain user from various department. It help to protect the document and it will give insight if the document has been edited and the editor of the document.

Pros
I really like that Confluence is very flexible in managing collaboration of documentation and task. Creating a document and stored it in the cloud storage provided by this platform make the sharing process of the document is very easy and flawless and the document will only circulated inside the software which add more security to the document.

Cons
The only thing that i have problem with this software is, the full text search is not properly constructed. Too many unrelated search result is returned and that mean it is not accurate. I need to scan the result manually to find the document that i need and that action is taking time and slowing me down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew K.

Great Resource Library within the JIRA Space

Used weekly for 2+ years
Reviewed 2019-08-19
Review Source: Capterra

Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.

Pros
Confluence offers my company a unique solution for creating and organizing documentation and assets that need to be share amongst an entire team. In addition, it offers us a means to share some of those same documents and assets with our customers without any additional effort. Its advance permissions schemes allow you to dictate which users have access to which files, and its ease of use allows for quick publication and instant distribution. As we also use JIRA for project management, Confluence is a great complement for linking supplemental, more detailed files to ongoing projects.

Cons
Confluence word processing features are a bit rudimentary. While the application itself is easy to use, its feature limitations only allow for a certain level of detail and imagination when creating new documents. While it links seamless into the JIRA project management platform, it does come with an additional cost per user, which quick racks up your monthly Atlassian bill. For more advanced needs, an alternative platform may be a better fit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Julián M.

Class-enterprise knowledge base software

Used daily for 1-2 years
Reviewed 2021-02-24
Review Source: Capterra

The best thing I achieved using this software was to integrate the concept of knowledge base with my business logic, and it really helped because they have a great documentation for starters, and they don't just learn to use the platform, but the overall concept regarding documentation management.

Pros
The best feature that this has is the extended Add-In marketplace. You can find the proper Add-In to express your ideas in the best way: Coding, Images or illustrations, animated gifs or videos, and even forms inside the documents and pages. From a user perspective, this is one on the easiest knowledge base software in the market, and also you have the bakcing of Atlassian. The process of the integration with our existing business logic was easy because we didn't have a strict knowledge base, but Confluence gave us the foundations to build one from scratch.

Cons
The export tools and options you have inside the platform are not good. The data isn't portable, so you can't migrate easily to another platform in case you want. The installation process was complex, but today, they stopped producing self-hosted applications, so you are obligated to use their cloud services, and it can be a problem if the company has a strict data policy, like restrictions in the phisycal storage of the data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Luke A.

Best knowledge management and wiki out there

Used daily for 1-2 years
Reviewed 2020-11-20
Review Source: Capterra

If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.

Pros
Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.

Cons
It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Confluence pricing

Starting from
$5/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Confluence offers flexible pricing.
Small teams: $0 per user/month for up to 10 users
Growing teams: $5 per user/month for 11 to 10,000 users

Confluence features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Collaboration Tools
Communication Management
Content Management
Customizable Branding
Document Management
Document Storage
Drag & Drop
File Sharing
Mobile Access
Project Management
Search/Filter
Task Management
Third Party Integrations
Version Control
Workflow Management

Data Import/Export (262 other apps)

Videos and tutorials

Additional information for Confluence

Key features of Confluence

  • OnDemand or hosted
  • Space directory
  • Advanced table editing
  • Livesearch macro
  • JIRA integration
  • Custom layouts
  • Massive plugin ecosystem
  • Share button
  • Unlimited spaces
  • Real time editing
  • Macros/add-ons
  • Task notifications
  • Meeting notes
  • Product requirements
  • Dynamic content management
  • PDF, Office doc & image sharing
  • Internal Q&A
  • JIRA Software release, sprint & issue planning
  • iCal integration
  • Ask, vote on & answer questions
  • Type-ahead search integration
  • Voting
  • Concurrent user capacity
  • Load-balancing
  • Collaborative editing
  • Social features
  • Guide, manual, operating policy publishing
  • Team activity tracking
  • Automatic notifications
  • Team calendars
  • GCal integration
  • Collaborative workspace
  • Communication management
  • Content management
  • Mobile & desktop synchronization
  • Document storage
  • Email integration
  • File management
  • Full text search
  • Outlook integration
  • Permission management
  • Project plans
  • JIRA project tracking
  • Real time feedback
  • Rich text editor
  • Advanced search
  • Task tracking
  • Template management
  • Dashboard
  • Team leave, travel & roster scheduling
  • Feedback management
  • Drag & drop editing
  • Leaderboards for topic experts
  • Knowledge base
  • Multimedia support
  • Access control
  • Disaster recovery
  • Page & file versioning
  • Preview functionality
  • Document management
  • Content collaboration
  • Project management
  • Inline, page & file commenting
  • @mentions
  • Event planning
View All Features

Benefits

One platform that houses content creation, real time editing, document management, social features, and more.
Industry trusted by 30,000+ organizations.
First class Jira integration.
Customize with over 3,000 apps from the Atlassian Marketplace
Flexible enough to grow with your team and your organization through a consistent and logical organization method.
Available on both desktop and mobile native apps.