Atlassian Confluence Pricing, Features, Reviews & Comparison of Alternatives

Atlassian Confluence

Create, organize, and discuss work with your team

4.38/5 (1,576 reviews)

Atlassian Confluence overview

What is Atlassian Confluence?

Confluence is a shared workspace to create and manage all your work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping your team and your company do their best work together. From technical teams and project management, to marketing, HR, and finance - the more people in an organization that use it, the more value teams get from it.

Confluence makes it easy to organize and find the information you need. Group related pages together in a dedicated space for your work, your team, or cross-functional projects. Depending on permissions, a space in Confluence can be made accessible to just you or the entire company. Page trees, which create a hierarchical list of pages within a space, highlight topics on parent pages and help keep work tidy.

Need to find something? Do a quick search to find any page ever created. You can even locate a comment someone posted to a page. Even after someone has left your company, you can still search for work they did, so knowledge is never lost.

Just about every type of project imaginable has started as a simple page in Confluence, from planning an office party to NASA's mission to Mars. Whether you need to capture meeting notes, document product requirements, or kick-off a design review, Confluence is a flexible platform for all your team's work.

Adapt Confluence to your specific work style to create a familiar place for your team to connect. Confluence's open workspace helps teams collaboratively create, review, revise, and finalize plans so work keeps moving forward.

No surprise that Confluence works seamlessly with Atlassian tools. Its pages provide a great backdrop for Jira Software tickets or Trello cards and boards. Inserting Jira tickets on your Confluence pages is as simple as copy/past, or create new tickets directly from your page by right-clicking on highlighted text. If you work in Trello, you can make updates directly to your cards right from Confluence pages.

In addition to seamless Atlassian integrations, there are hundreds of apps available for Confluence in the Atlassian Marketplace. Whether you want to add spreadsheets to your page, insert diagrams, showcase design prototypes or integrate with other popular apps like Google Drive or Salesforce, Marketplace apps make it easy to add more power to your pages to do your best work.

Pricing

Starting from
$10/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, French, German, Japanese, Korean and 3 other languages, Portuguese, Russian, Spanish
Atlassian Confluence screenshot: Have a home for all your documentation and organize them in a consistent structureConfluence Content Collaboration Overview 2018Atlassian Confluence screenshot: Collaborate with your teammates using @-mentions and page commentsAtlassian Confluence screenshot: Use Confluence's powerful search engine to find what you need, when you need it.Atlassian Confluence screenshot: Use our first class Jira integration to add context to your issues in ConfluenceAtlassian Confluence screenshot: Create anything from marketing plans to product requirements documents, and more with our pre-made templatesAtlassian Confluence screenshot: Create meeting notes, project planning pages, and more.Atlassian Confluence screenshot: Share documents with anyone on your team so you can collaborate together.Atlassian Confluence screenshot: Assign important tasks to your teammates and create task lists for your projects.Atlassian Confluence screenshot: Apply apps from our Marketplace to customize your page to fit your needsAtlassian Confluence screenshot: Import files and media into your pages to add context, and provide feedback on attachments.Atlassian Confluence screenshot: Create roadmaps to keep your team on track for important projects and launchesAtlassian Confluence screenshot: Use the dashboard to stay on top of all updates within your team and discover more with popular pages that are trendingAtlassian Confluence screenshot: Use in-line comments to provide contextual feedback on projects and pagesAtlassian Confluence screenshot: Collaborate with your team and receive notifications on the go with the Confluence mobile app.

Atlassian Confluence reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.1
  4.2
Steve McIrvin

The Collaboration Platform You've Waited For

Used daily for 2+ years
Reviewed 2019-10-31
Review Source: Capterra

We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Pros
Real-time simultaneous editing Ease of finding and organizing what I've written Constantly adding new features Integration with Jira and Trello is great, but also works as lightweight project management by itself

Cons
Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things. I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL) One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better. Also, printing is pretty tough when you have tables.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Panagiotis Kouvelis

Great documentation platform for both intranets and customer-facing hubs

Used daily for 2+ years
Reviewed 2019-09-17
Review Source: Capterra

The experience I had the last 9-10 years that me and my colleagues worked with Confluence is excellent. The document editor works smoothly even from the mobile app that is offered. There are many article templates to choose from when you start creating an article, from decision making documents to marketing strategy forms and solution focused how-to pages. Confluence supports a lot of media types in the pages, so it's easy to create helpful articles with video, audio, images and many more like attention panels, embedded spreadsheets, etc. You can even embed the contents of one section of a page to another page, so that if you change that it reflects the change in all the pages that the section was included. Which is great for customer support and of course technical documentation. Did I mention that you can create as many different wikis as you like? Confluence calls those "spaces" and it's a great way to keep things separated. I use different wiki spaces for my employees handbook, customer support, app manuals, design documents per project, etc. The possibilities are endless and having them separately helps with security between different roles in the company and outside of it.

Pros
Confluence, especially the new cloud version, is one of the best tools to use for documenting your knowledge-base. The best parts for me are: - The ability to connect my articles with to-do tasks from project management (Jira from Atlassian, same company, so they work like a charm together). - The articles I can contain any media types, from spreadsheets that I can edit in-line to videos. There are also a lot of native panels to help anybody create very stylish articles with usability. - In-line and footer comment sections help my team discuss and develop documents all together, without losing any of the discussion history. - The ability to also keep an internal blog. I use that to inform my colleagues for the day-to-day developments, and keep everybody on track with high ideas and management efforts. - All of the above can be also used as a customer-facing knowledge-base, to serve your customers with documents, operation manuals and help articles. Very handy if you use it together with the service desk solution from the same company, but can also be used stand-alone too. In general it's one of the best choices that I made when I was searching for a documentation solution for my company and my clients, back in 2010. Almost a decade passed and Confluence is still growing better and better by the time. Atlassian the company behind Confluence is now huge and offers many solutions that integrate with Confluence, making it an even better choice if you use other tools from them.

Cons
I can't find any cons to Confluence. After all there is no perfect solution, only elegant ones depending on the problem one tries to solve. Atlassian is offering a trial period so anybody can see if Confluence is good for their company's documentation needs. From my experience, it would be bad to start a trial before you hove some really motivated people in your team and some content to put in there. Because it would be better to test Confluence with something that you would use in your company, so that you see first hand the pros and cons while your team works with Confluence with material that is close to the true material that you would put in there. If I was to change one thing it would be the way it recognizes internally any of the pages I create, so that Confluence doesn't have any issues with pages with same titles. That would be a nice time saver and space saver in the outline of any wiki one creates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Saurabh Gupta

Great for sharing and storing documents and thoughts

Used daily for 2+ years
Reviewed 2020-04-04
Review Source: Capterra

I really like it. I have not came across a better product for that. You can keep data in any way, tables, blob or even nice looking html. Copy paste form many source work great. It has a lot of integrations to make it easier to track data.

Pros
Its easy to use and you can throw anything at it. You can control who sees what completely. Everything you add is searchable.

Cons
It becomes quite huge soon and you end up having a giant repository of data to shift through. You have search functionality but eventually it ends up searching similar to google. I don't know what they can do to make it more simpler but thats the biggest issue I face.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Andrew Krystowiak

Great Resource Library within the JIRA Space

Used weekly for 2+ years
Reviewed 2019-08-19
Review Source: Capterra

Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.

Pros
Confluence offers my company a unique solution for creating and organizing documentation and assets that need to be share amongst an entire team. In addition, it offers us a means to share some of those same documents and assets with our customers without any additional effort. Its advance permissions schemes allow you to dictate which users have access to which files, and its ease of use allows for quick publication and instant distribution. As we also use JIRA for project management, Confluence is a great complement for linking supplemental, more detailed files to ongoing projects.

Cons
Confluence word processing features are a bit rudimentary. While the application itself is easy to use, its feature limitations only allow for a certain level of detail and imagination when creating new documents. While it links seamless into the JIRA project management platform, it does come with an additional cost per user, which quick racks up your monthly Atlassian bill. For more advanced needs, an alternative platform may be a better fit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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jessa Farber

great for remote work teams

Used daily for less than 6 months
Reviewed 2020-04-23
Review Source: Capterra

It has been great so far, and we feel like we have barely scratched the surface.

Pros
We are using the free version so far. We needed a better way to share documents and consolidate files rather than sending files back and forth. Everyone can log in to Confluence and see any updates, get tasks assigned, update documents, and more. There are many many many templates to use and features to add to documents. The possibilities of use of this product seem endless.

Cons
It can be very overwhelming to learn. We went about a week before we started to get the hang of the product. You need to read a few tutorials or blog posts to start to figure it out. We decided to go with using it and are still learning the best ways to use it. We wish there were more editing features for document like Google docs has with suggesting edits, where you can cross out text and substitute right in the form, but instead you need to write comments. Edits are tracked, but it's not as easy to use or see what was edited.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Atlassian Confluence pricing

Starting from
$10/month
Pricing options
Free trial
Subscription
View Pricing Plans

Up to 10 users - $10 monthly flat fee for small teams.
11-100 users - $5 per user/month for larger and expanding teams.

Atlassian Confluence features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Search Functionality
Third Party Integration

Chat (156 other apps)
Projections (145 other apps)
Reporting & Statistics (131 other apps)
Workflow Management (137 other apps)

Videos and tutorials

Atlassian Confluence Tutorial Videos from GetApp

Hosted by
Jimmy Flores

Additional information for Atlassian Confluence

Key features of Atlassian Confluence

  • OnDemand or hosted
  • Space directory
  • Advanced table editing
  • Livesearch macro
  • JIRA integration
  • Custom layouts
  • Massive plugin ecosystem
  • Share button
  • Unlimited spaces
  • Real time editing
  • Macros/add-ons
  • Task notifications
  • Meeting notes
  • Product requirements
  • Dynamic content management
  • PDF, Office doc & image sharing
  • Internal Q&A
  • JIRA Software release, sprint & issue planning
  • iCal integration
  • Ask, vote on & answer questions
  • Type-ahead search integration
  • Voting
  • Concurrent user capacity
  • Load-balancing
  • Collaborative editing
  • Social features
  • Guide, manual, operating policy publishing
  • Team activity tracking
  • Automatic notifications
  • Team calendars
  • GCal integration
  • Collaborative workspace
  • Communication management
  • Content management
  • Mobile & desktop synchronization
  • Document storage
  • Email integration
  • File management
  • Full text search
  • Outlook integration
  • Permission management
  • Project plans
  • JIRA project tracking
  • Real time feedback
  • Rich text editor
  • Advanced search
  • Task tracking
  • Template management
  • Dashboard
  • Team leave, travel & roster scheduling
  • Feedback management
  • Drag & drop editing
  • Leaderboards for topic experts
  • Knowledge base
  • Multimedia support
  • Access control
  • Disaster recovery
  • Page & file versioning
  • Preview functionality
  • Document management
  • Content collaboration
  • Project management
  • Inline, page & file commenting
  • @mentions
  • Event planning
View All Features

Benefits

One platform that houses content creation, real time editing, document management, social features, and more.
Industry trusted by 30,000+ organizations.
First class Jira integration.
Customize with over 3,000 apps from the Atlassian Marketplace
Flexible enough to grow with your team and your organization through a consistent and logical organization method.
Available on both desktop and mobile native apps.