Document360 Reviews

These features are most impactful; 1. Ease of use; 2. Translation; 3. Workflows; 4. Version control; 5. Categorization; 6. Content reuse; 7. Help widget; 8. Technical support; 9. Cost; 10. File base management for PDFs, Word docs, video tutorials, etc. Also, seamless integration with our software.

We discovered an API security key issue with the Knowlege Base Assistant, but the issue we had is being resolved.

Document360 provides a Knowledge Base SaaS that is robust, but easy to use and maintain. The content tools feature(s) allows for you to design and create your documentation at a macro level, making the micro editing of that documentation very smooth. SSO and Security Permissions make for a more secure environment and analytics dashboards provide insights into your environment, documentation, and potential knowledge gaps.

Like any SaaS, there are occasionally bugs you are likely to run into with Document360. With that being said, Document360 has a support system in place to help navigate you through those issues.

Easy to use, yet the suite of publishing and admin tools is comprehensive.

The document review process with stakeholders could be aided by having a way to share a link to an unpublished document. Currently, there is no way for team members to see an article preview without also having an account, so we must resort to either publishing the document prematurely or generating a PDF, which is not ideal. Technical Support for specific issues can be hit and miss at times.

Document360 is designed for content development. It is intuitive to use and customize.

There are a few (though not critical) problems with the code view tool. For example, using bullets within an ordered list is quirky.

The product makes it easy to organize and author articles to provide instructions/guidance for our users.

Pricing is a little bit high, but you get what you pay for.

Starting and progressively organizing information while creating a visual hierarchy has been easy. The interface has been fairly intuitive for me and the search feature is proving helpful.

I've had a bit of difficulty with formatting when creating a new article by copying and pasting from an existing article, but I think this is in the process of being fixed.

Easy to use interface & excellent customer service.

It was a little challenging to find all the features.

Features like tags, SEO, snippet and variable etc. all the features are very helpful. Article and content editing is very easy and cool. This feature in which we can add video, audio and any other file is really very helpful and enhances the whole eperience.

Session expiry which happens often is what i found to be a drawback of this application. And some other complications in content editing.

This software is user friendly and easily customizable.

To date, I have not encountered any negative issues with Document360.

Creating and editing articles, collecting feedback from members before posting them, and creating a simple format for viewers to read.

Couldn't directly upload images/videos first in articles. Have limited video sizes.

Excellent customer service. Technicians are well informed. This product ticks so many boxes. Option to create webpage landing site for readers – Easily displays: most read pages, recently modified, new pages Page auditing: Including tagging, version history, comments, revisions, broken links, likes, dislikes (accessible to all authors with minimal fuss)Embedding Streams videos also works well. Document...

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It will copy across legacy HTML (almost too accurately) so it is important to create a workflow to manage the migration of old content across if you are moving from a wiki platform (such as SharePoint) to this product. They do however have a team that can assist with the migration process and their customer service is world class. It would be nice if there could be some work done to allow some legacy html code to be automatically dropped during the migration process. It would be great if the Document 360 Search feature could extend across knowledge base version (as an additional filtering option). I believe this may be on their road map plans.

We migrated from a legacy Knowledgebase platform that was old and out-of-date, and have been very pleased with our choice. The Document360 people have always been extremely helpful and friendly, and they respond quickly to support requests. The layout and features of the Knowledgebase are easy to understand and work with, and our customers are able to find information easily via search. Document360 regularly adds upgrades to its product while keeping prices very reasonable.

They have an open tracker for feature requests, and they are not very quick about responding to those.

It is one of the best writer-friendly tools in the market. Doc360 gave us the platform to build our documentation from scratch. It comes with a lot of cool features and a home page builder with customization which makes the tool unique.

Nothing much about the tool. But when it comes to data migration, we may lose media files. If possible, doc360 can come up with an option to point data to our own servers.

Zero-effort setup with no need for any technical background. Highly functional, easy and convenient editing capabilities. Flexible, customizable portal. Very responsive and helpful customer support.

Initially, PDF export was not functioning well. After I opened a support ticket, the problem was resolved and now PDF export works great. Other than that, I couldn't find anything wrong with this product.

Document360 made it easy to set up and maintain our private knowledge base. They have most of the features we expected from a SaaS knowledgebase platform and the pricing is very reasonable. It was very important to us to keep our documentation private (available only our SaaS portal users) without having to pay for a license for every reader, and Document360 fit the bill.

This is SaaS so you're doing everything via a browser, and the admin interface can be slow sometimes, and has a few annoying quirks. This has improved even since I first started using it, but it's not perfect. There are also a few key things I wish I could do via their REST API that are not available yet. Fortunately the Document360 team do actively engage with their customers' feature requests and they maitain an up-to-date customer-facing product development pipeline, so you can see what features and improvements are coming.

User friendly software with a very nice article’s display including Table of Contents and Related Articles. I am happy with the team/customer service, they offer support and react very fast to my suggestions and requests which can be very easily documented in their support system. I am impressed by the frequent/monthly releases that include many new features, enhancements, and improvements.

So far I have no cons, before I had one but this is already fixed/enabled (I was not able to write in categories, they were considered as folders. Now I have the option to select the type for the category and page allows me to write content).

Document360 is very easy to use - the editing options are easy, yet very powerful (think clever tables, video embedding, etc.). I love the fact that you can import word documents and that it can automatically split it up into smaller articles. It is also fantastic that we can have multiple KB versions (to align with all our software versions). The organization of the articles is also really important for us and it is much better than most other products that we evaluated: With document360 you can create structures and go very deep in terms of layers. The readers are, in turn, especially happy with the search functionality, as well as the automatically generated table of content, which tracks where in the article you are.

Although SSO is possible, it cannot be implemented for multiple domains. This is something we still miss.

Ease to use. Customer support is great in making sure issues are addressed and customer relations keep me updated with any updated features coming to the platform. Ability to present our material to a vast amount of readers quickly.

At the moment projects are divided between public and private though there seems to be something on the roadmap to have it part of one project. Sometimes a formatted word document doesn't keep its format when uploading through the WYSIWYG editor such as bullet points become numbered lists but a quick review and button changes that.

Document360 has been a breath of fresh air for me after seeing organizations taking it too far with DITA. I will applaud the tool for its simple UI-just MS Word-like and very easy to use! Its powerful Search funtionality is itself enough to make you an instant fan of the platform. Not sure about their backend SEO, but I make use of the slug, short description, and H2 & H3 headings and keywords to optimize my content.

Experience with Tables can be improved, but I'm told by their Customer Servicing team that some enhancements are on the way.

The ability to set clearance levels between users is paramount to the success of this software in our organization.

Formatting, bullets, spacing, we struggle through this with each article we create.

I have been a Document360 user for a while now and I really like that it is accessible from any device. It helps in creating very rich content due to its knowledge base platform which comes with a great search engine.

There isn't any thing that I necessarily dislike about this software however it could be improved with thing like a 24/7 chat service to assist the users Review collected by and hosted on G2.com. Otherwise It's perfect.

* - The easy way that we can import/export our knowledge base*- Easy-to-use design tools*- Fast mangement of articles*- Supports Multi-Language

*- Analytics and Integrations only in the highest tier plans.

Cost and Ease of Use. I also like the way it displays. With decent CSS, it can look as good as much higher priced tool.

Could have better content sharing and style options but otherwise does flat content beautifully.

- Ease of use- Flexibility and customer orientation- Overall customer support

There was nothing that we did not like, although we did miss some additional video embadeding features.

Uploading process documentation is straightforward. Can even be copy/pasted from Word in a pinch. Also, we are currently exploring some exciting code block features that may enable us to make our content multimodal, and more like an LMS.

Occasional formatting issues do arise, such as when headings result in underlines in the TOC. But customer service is extremely prompt.