Hightail Reviews

Fast. Easy to Use. Dependable. Works well for multiple files or one. Option to archive files.

Nothing. It is a great tool and one of the best ways to share files.

A mobile-ready solution that makes it easy for peers, partners, stakeholders, and vendors to see work product all in one place. This centralized approach ensures everyone is offering feedback on the correct version of an asset, and seeing peers comments, which reduces redundancy, making the process faster. Assigning feedback to team members as an action item is great, and ensures people can work focus on what matters, in a prioritized manner. Approval flows, both linear and non-linear make it easy to get the feedback needed in a timely manner.

Adding new team members to a space, based on the formatting of the introductory email is NOT ideal. The level of confusion for new users on 'where to start' or 'how to login' required additional emails and communication to ensure a smooth onboarding process. This level of effort wasn't extreme, but is the opposite of easy and has lead to some initial perception hurdles based caused by the way people feel about the solution, based on the poorly formatted and confusing 'welcome' email.

The ability to easily and quickly send files.

-Customer service and tech help is AWFUL! -Website is black with dark lettering and almost impossible to see. -Ability to stream in addition to download is intermittent. Usually it is download only for the files sent. -Ability to write a message in the message box that appears in the email sent without clicking on the link has disappeared. I have been trying to find out why and have this fixed...

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Hightail is literally the only software we've been able to use to file share with our very thick fire wall. We have tried countless other software solutions-all have either been blocked, were cost prohibitive or had size restrictions. I deal with our creative agency on a daily basis, sharing large files is a necessity, and Hightail is the best software I've found for it.

Nothing, I find it easy to use, there are no space restrictions, and my highly finicky firewall (that hates dropbox) is completely fine with it.

Hightail is perfect if you need to share large files in a visually appealing format to valued clients. I often use Hightail during the sales and project management stages of a relationship and it is very easy for the client to collaborate and share the files internally and externally.

There are some minor glitches every few months that cause loading issues. The default format for knowledge management is not easily usable by teams.

I love Hightail. It is easy to use and allows me to send large files which are very important. One of the best features, is although it is coming from Hightail, people always know it's from me and I like the flexibility of how long my files are saved. It also is incredibly easy for my staff to use, which is always a plus.

When the platform first changed, I had a hard time figuring out how to send a file. I constantly got screens that were unfamiliar and couldn't find easily how to create a new email but it's simple and clean now. No strange screens.

I needed a place to store all of my files. Most desktop external hard drives fail and my information is lost. So, Hightail Folders have been a good place to store my large files and are accessible from anywhere. Spaces has been nice to use and organize my work. I like the ability of sharing these files with my clients to get feedback. I like they can access the files and download them when they need them.

Moving files from one folder to another isn't perfect. I have had problems with this and have worked around it. But, I wish there was a more user friendly way of just dropping and dragging from folder to folder instead of having to go through a menu of tasks to do it.

I use this software at least a few times a week. Large files are sometimes a pain to send through email; Hightail makes this whole process quick, easy, and efficient. I can grab the link after I have sent files over to someone's email, I can request a download receipt, I can make certain files password protected, and I can even have some Hightail files expire if needed. I've never spent more than 5 minutes prepping to send out a Hightail file.

The download time is sometimes long depending on the file sizes and internet speed you are working with. I have waited a few hours sometimes for downloads. This is the only place I wish could be improved.

Makes uploading documents simple and efficient. Elegant UI that can be customized to suit the organizations specific use case. Simplifies the downloading process for users in other organizations.

Limited customization of interface compared to other solutions.

That you can define expiry dates and access credentials. It allows to transfer a large amount of files. It allows teams to create shared spaces to share files.

Nothing to comment. Everything is great :)

Convenience, ease of use, control of content distribution, statistical information about numbers of views and/or downloads.

On one recent occasion a choral concert music video file was uploaded and recipients found the audio and video were not in sync while using the "view" feature on Hightail. The video file could be downloaded successfully with the audio & video in sync. It was only while using the "view" feature that the audio and video were not in sync. The "sync" issue could have been due to the encoding by the server at Hightail or more likely is a problem that happens with uploading a video file in the Apple H.264 codec. Video files encoded by Apple Final Cut using the "Pro Res" codecs have not had audio-video synchronization problems. So we may have found one area where the Hightail file sharing software might need revision to handle H.264.

Hightail makes it very easy for me to share and send very large files containing high quality graphics, video clips and text to my clients and associates around the world...and getting feedback and updates back quickly as well.

There are a lot of features and functions I haven't explored yet - so it's too early to criticise

Hightail is very easy to use and the recipient doesn't need to have permission or the software or anything else to get my files. It is also very easy for them to forward the email to someone else. This is very helpful when I send large files to my client for printing. They can just forward the email on to their printer.

There are occasional problem when clients upload files to Hightail - Uplink. I've had several clients complain that they aren't able to upload more than 7-8 jpgs at a time. It is very frustrating and they usually give up and use Google or Dropbox.

I love Hightail and have been a customer for a few years. The monthly rate is great and I hope and pray that you don't raise your prices. I have NO complaints. It's easy and its fast. Thank you Hightail!

Oh only one time the file I sent didn't make it to the recipient. Another time the desktop app didn't work. I got an error message and had to start over typing in the directions inside the text window. I called and I was helped by fantastic customer support and or tech support. Thank you.

Hightail has a very user friendly uplink portal. And it is very reasonably priced software for a small business.

Started with "yousendit" originally and then the file sharing company reinvented itself with a name change that had no identification related to file sharing. Also, Hightail had a great Outlook add on tool that they abandoned out of the blue.

Asa professional photographer I rely on sending images to customers your service has been great.

A significant number if customers have difficulty downloading the images. They dont want to sign up for anything they just want to see their images. Sending large files is still awkward and takes a long time to download.

With but a few (and I do mean very few) instances, Hightail has worked exceptionally well for me and my needs to transfer numerous large files frequently. Reliable, easy to use, and affordable, Hightail is my choice over all the other available services.

In the 12 plus years I have used Hightail (and it predecessor, yousendit) I really can't think of any, offhand.

Have tried other similar products but none meet the standards set by HighTail. My clients always know they will receive there files online and know they are safely stored. Have been a customer of theirs for over 10 years so I must like the company.

As a customer for over 10 years I have found no Cons.

I had been using YouSendIt for years, and have stuck with the company through the re-branding to Hightail, and the acquisition by OpenText. I've tried other collaborative large file transfer services, but have always either found inadequacies of design, reliability issues, and poor support. Hightail is it for me! I will go nowhere else.

After the most recent redesign of the website, I have had no issues, and can't list any "cons" about the Hightail service, as used by me.

- The ability to send large quantities of content - The ability for people to deliver large amounts of material to me without having to create an account - The ability to collaborate with remoters on creative projects

- Sometimes deliveries fail with no warning (the upload will stop at a certain 'time remaining') and I'll have to redo it. This means I have to remember exactly what was in the last batch etc. - You can't filter your received files by anything (date, user, type etc.) - You can't filter your sent items by the same. - Sometimes downloading large numbers of files at once doesn't work (maybe that's just an unzipping problem on my end?) - Sometimes people sending content via our uplink get confused and cannot access it, or try and create an account. Perhaps confusing user flow?

This product is very user friendly. Easy to access stored data and reference what has been processed for future reference.

Expired links are not available for reference to the owner / sender causing me to keep things on the active list longer than I would like the client to have access.

Ease of use when sending large files to clients Like the email notification when someone downloads a file Like that you can view a file before downloading Drag and drop large files to send quickly

Not a fan of email component - no formatting to email Clients are sometimes confused on if they need to create a login to download files I send them Does not integrate with my Outlook email program - need to send followup email to clients to notify another email with download links will follow

I have been a user for ten years, and it is so very intuitive

Trying to change my email address, as a username (not easy)

Best program for file sharing - easy to upload and share.

Amending files in spaces - not able to amend one file

That it worked and I could use it and I trusted the program.

That today it quit working and I can't get help by phone or email. Only this feedback link. I can't even get anyone to take my money.