App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Instant Messaging & Chat Apps Integrated with Zoho CRM

GetApp offers objective, independent research and editorial content and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

2.2M+ verified reviews. Learn more

14+ years of expertise. Learn more

2M+ monthly users.

1 filter applied


Features


Integrated with


Pricing model




User rating


Sort by
Slack logo
4.7
23.1K

A single place for team communication and workflows

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.4
Pros and Cons from Slack users   
avatar
+15
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
Google Workspace logo
4.7
15.2K

Collaboration app suite for teams

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.3
Pros and Cons from Google Workspace users   
avatar
avatar
avatar
+15
Love it, love it love it. As a small business, it has al of the tools we need to run and operate our business.
For example, inserting code into a google doc is sometimes ugly and extremely inconvenient. I imagine there are other similar specialized use cases that should be added.
My overall experience with Google Workspace has been great. There are so many useful tools within it and it is perfect for a business owner.
We did run into occasional glitches and bugs, especially where access permissions are concerned, which can be a problem.
A really great place to work out of, ease of use is 10/10, and just really a workplace's best friend.
At times when files are imported from external apps such as Microsoft 360 for example there are loss of formatting and data types which is inconvenient.
Google Workspace is a great productivity suite that always feels great to use. We use it every day, and have always been happy with it.
It seems that it has more potential if someone would have thought a bit more on usability. The worst part in Google products is the lack of support.
The integration of Google Meets was a good addition that responded to the evolving marketplace of remote visual meetings (and at least for now it's free, which is also a great bonus).
I love having everything in one spot and the pricing is really good for me too. I like that they offer a BA agreement option as well.
The best part is that it provides all the google tools like, docs, slides, sheets, meet, and many other in this one workspace. So, by this you can make your workspace more effective and productive.
Gsuite comes with a bunch of features that makes email user friendly, secure, and professional. It has great calendar, video conference, storage, and great synchronization with the smart phone.
There are great turnkey templates that are suitable for quizzes, courses, grading and reporting. Email infrastructure is great for using inside your organization.
Its awesome, customer service is ALWAYS super helpful and help you out very quickly with any issues and its also very easy to use.
G Suite is a very reliable, cost effective and easy to use product. I would recommend it to anyone and have recommended it to my friends.
Lots of integrations with other platforms made it so strong in it's segment. Their Help section is amazing to find solutions if we don't know something about the platform.
It is scalable and can be easily managed across devices. Features like 'schedule send' are a godsend, the ability to label emails and creates folders makes it so easy to focus on what matters.
I really like the simplicity of google workspace. Customer service as been great too.
Love it, love it love it. As a small business, it has al of the tools we need to run and operate our business.
For example, inserting code into a google doc is sometimes ugly and extremely inconvenient. I imagine there are other similar specialized use cases that should be added.
My overall experience with Google Workspace has been great. There are so many useful tools within it and it is perfect for a business owner.
We did run into occasional glitches and bugs, especially where access permissions are concerned, which can be a problem.
A really great place to work out of, ease of use is 10/10, and just really a workplace's best friend.
At times when files are imported from external apps such as Microsoft 360 for example there are loss of formatting and data types which is inconvenient.
Google Workspace is a great productivity suite that always feels great to use. We use it every day, and have always been happy with it.
It seems that it has more potential if someone would have thought a bit more on usability. The worst part in Google products is the lack of support.
The integration of Google Meets was a good addition that responded to the evolving marketplace of remote visual meetings (and at least for now it's free, which is also a great bonus).
I love having everything in one spot and the pricing is really good for me too. I like that they offer a BA agreement option as well.
The best part is that it provides all the google tools like, docs, slides, sheets, meet, and many other in this one workspace. So, by this you can make your workspace more effective and productive.
Gsuite comes with a bunch of features that makes email user friendly, secure, and professional. It has great calendar, video conference, storage, and great synchronization with the smart phone.
There are great turnkey templates that are suitable for quizzes, courses, grading and reporting. Email infrastructure is great for using inside your organization.
Its awesome, customer service is ALWAYS super helpful and help you out very quickly with any issues and its also very easy to use.
G Suite is a very reliable, cost effective and easy to use product. I would recommend it to anyone and have recommended it to my friends.
Lots of integrations with other platforms made it so strong in it's segment. Their Help section is amazing to find solutions if we don't know something about the platform.
It is scalable and can be easily managed across devices. Features like 'schedule send' are a godsend, the ability to label emails and creates folders makes it so easy to focus on what matters.
I really like the simplicity of google workspace. Customer service as been great too.
Love it, love it love it. As a small business, it has al of the tools we need to run and operate our business.
For example, inserting code into a google doc is sometimes ugly and extremely inconvenient. I imagine there are other similar specialized use cases that should be added.
My overall experience with Google Workspace has been great. There are so many useful tools within it and it is perfect for a business owner.
We did run into occasional glitches and bugs, especially where access permissions are concerned, which can be a problem.
A really great place to work out of, ease of use is 10/10, and just really a workplace's best friend.
At times when files are imported from external apps such as Microsoft 360 for example there are loss of formatting and data types which is inconvenient.
Google Workspace is a great productivity suite that always feels great to use. We use it every day, and have always been happy with it.
It seems that it has more potential if someone would have thought a bit more on usability. The worst part in Google products is the lack of support.
The integration of Google Meets was a good addition that responded to the evolving marketplace of remote visual meetings (and at least for now it's free, which is also a great bonus).
I love having everything in one spot and the pricing is really good for me too. I like that they offer a BA agreement option as well.
The best part is that it provides all the google tools like, docs, slides, sheets, meet, and many other in this one workspace. So, by this you can make your workspace more effective and productive.
Gsuite comes with a bunch of features that makes email user friendly, secure, and professional. It has great calendar, video conference, storage, and great synchronization with the smart phone.
There are great turnkey templates that are suitable for quizzes, courses, grading and reporting. Email infrastructure is great for using inside your organization.
Its awesome, customer service is ALWAYS super helpful and help you out very quickly with any issues and its also very easy to use.
G Suite is a very reliable, cost effective and easy to use product. I would recommend it to anyone and have recommended it to my friends.
Lots of integrations with other platforms made it so strong in it's segment. Their Help section is amazing to find solutions if we don't know something about the platform.
It is scalable and can be easily managed across devices. Features like 'schedule send' are a godsend, the ability to label emails and creates folders makes it so easy to focus on what matters.
I really like the simplicity of google workspace. Customer service as been great too.
Trello logo
4.5
23.1K

Visual collaboration tool for shared project perspectives

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.3
Pros and Cons from Trello users   
avatar
avatar
avatar
+15
So natural to utilize Very visual Price is correct Easy to add/eliminate individuals Search ability is superb.
The accidental "drag/move/delete" is scary for us because you can accidentally move a card when you're just trying to scroll over on the screen and that can be problematic.
The product has a good look and is easy to use. Regarding the integration of the processes, it is very good and agile with the other members.
Fear of insecurity is a shortcoming of the apps. Some bad people can use this app for their ill purpose.
Excellent software to maintain the progress as a team and achieve the targets as a team. Monitor the team's progress and a wonderful application full of tools helps us to do things right.
I HATE that i can not see the archived tasks on the calender as an option. Not being able to archive a task after you complete it and still see it on the calender is a bummer.
I've been using trello for years both professionally and personally and it's fantastic software, easy to use and collaborate with others. There is also a really great free version.
There are problem with the connection with this software, sometimes i can't login to the software at all and keep showing error.
Really good, I love Trello because it's easy and it only takes a few seconds to set up. If you know what you want).
The ease of use, the non-blocking interface, no loaders for every action is what I like. The interface works like a charm, auto-synced with devices.
I love trello as a better way of making lists and making progress on getting things done. It is also a great tool for collaborative use.
The best of this software is the easy to use, the great UX and the benefits of organize in an intuitive way the task and the projects of any organization.
It's great, i love the display it's user friendly one. The management is always been so easy with Trello.
Trello is a very powerful and visually appealing tool for time management. It is great for collaboration and has many advanced features.
It's great - I appreciate the seamless integration with its mobile device application. I like being able to tag people so they can put attention on some project.
I was able to help many people thanks to the application's functionality that enabled me to create the management of a sustainable project in my community.
My overall experience is pretty good. Does what I need and at a price that I like.
Good product and great customer service, i would reccomend to try.
So natural to utilize Very visual Price is correct Easy to add/eliminate individuals Search ability is superb.
The accidental "drag/move/delete" is scary for us because you can accidentally move a card when you're just trying to scroll over on the screen and that can be problematic.
The product has a good look and is easy to use. Regarding the integration of the processes, it is very good and agile with the other members.
Fear of insecurity is a shortcoming of the apps. Some bad people can use this app for their ill purpose.
Excellent software to maintain the progress as a team and achieve the targets as a team. Monitor the team's progress and a wonderful application full of tools helps us to do things right.
I HATE that i can not see the archived tasks on the calender as an option. Not being able to archive a task after you complete it and still see it on the calender is a bummer.
I've been using trello for years both professionally and personally and it's fantastic software, easy to use and collaborate with others. There is also a really great free version.
There are problem with the connection with this software, sometimes i can't login to the software at all and keep showing error.
Really good, I love Trello because it's easy and it only takes a few seconds to set up. If you know what you want).
The ease of use, the non-blocking interface, no loaders for every action is what I like. The interface works like a charm, auto-synced with devices.
I love trello as a better way of making lists and making progress on getting things done. It is also a great tool for collaborative use.
The best of this software is the easy to use, the great UX and the benefits of organize in an intuitive way the task and the projects of any organization.
It's great, i love the display it's user friendly one. The management is always been so easy with Trello.
Trello is a very powerful and visually appealing tool for time management. It is great for collaboration and has many advanced features.
It's great - I appreciate the seamless integration with its mobile device application. I like being able to tag people so they can put attention on some project.
I was able to help many people thanks to the application's functionality that enabled me to create the management of a sustainable project in my community.
My overall experience is pretty good. Does what I need and at a price that I like.
Good product and great customer service, i would reccomend to try.
So natural to utilize Very visual Price is correct Easy to add/eliminate individuals Search ability is superb.
The accidental "drag/move/delete" is scary for us because you can accidentally move a card when you're just trying to scroll over on the screen and that can be problematic.
The product has a good look and is easy to use. Regarding the integration of the processes, it is very good and agile with the other members.
Fear of insecurity is a shortcoming of the apps. Some bad people can use this app for their ill purpose.
Excellent software to maintain the progress as a team and achieve the targets as a team. Monitor the team's progress and a wonderful application full of tools helps us to do things right.
I HATE that i can not see the archived tasks on the calender as an option. Not being able to archive a task after you complete it and still see it on the calender is a bummer.
I've been using trello for years both professionally and personally and it's fantastic software, easy to use and collaborate with others. There is also a really great free version.
There are problem with the connection with this software, sometimes i can't login to the software at all and keep showing error.
Really good, I love Trello because it's easy and it only takes a few seconds to set up. If you know what you want).
The ease of use, the non-blocking interface, no loaders for every action is what I like. The interface works like a charm, auto-synced with devices.
I love trello as a better way of making lists and making progress on getting things done. It is also a great tool for collaborative use.
The best of this software is the easy to use, the great UX and the benefits of organize in an intuitive way the task and the projects of any organization.
It's great, i love the display it's user friendly one. The management is always been so easy with Trello.
Trello is a very powerful and visually appealing tool for time management. It is great for collaboration and has many advanced features.
It's great - I appreciate the seamless integration with its mobile device application. I like being able to tag people so they can put attention on some project.
I was able to help many people thanks to the application's functionality that enabled me to create the management of a sustainable project in my community.
My overall experience is pretty good. Does what I need and at a price that I like.
Good product and great customer service, i would reccomend to try.
GoTo Meeting logo
4.4
11.5K

Online meeting software with HD video conferencing

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.3
Pros and Cons from GoTo Meeting users   
avatar
avatar
avatar
+15
GoTo meeting is very easy to use and the quality of video and audio is great. I love that I can save my recordings to the cloud.
What i dislike is we can add only maximum 100 participants and after completing trial version pricing are very high. It lags while video conferencing and audio syncing problem is also there sometime.
It is a brilliant and super powerful tool that does not demand any training to use. It has a nice and high definition video quality thus making it best option for conferencing and screen sharing.
They refused to investigate, even though PayPal reps had thoroughly investigated and had some suggestions. They simply refused to consider the possibility of a problem on their end.
It is a good software for teaching purposes, very fast the installation and it is not too expensive. If you have a few students is the best solution.
One issue is that any minor interruption in internet connectivity can cause disruption in the call and getting back to the call is a bit of pain.
What I also loved was the quality in which meetings were being recorded In. They also provide a feature where you can save and share each recordings with others.
There are a few companies that use Go to Meeting and I Dread it because I Never can connect. Always an error message.
It is very easy to join a meeting using GoToMeeting. The quality of audio in the meetings is fantastic.
I liked the ease of ease of use and how easy it was to invite multiple people and have them all connect seamlessly.
I love that you're able to have meetings or classes with large amounts of people with great quality audio and visuals and get a real interactive experience.
This product has amazing quality and the software is easy to use and has clear visuals and audio. It is also easy to customize the features to your preferences.
In General this software is very good, very fast and easy to use and have a good price.
Amazing experience and the customer service is very helpful when needed.
We're happy with the cost, happy with the basic features, and we'll likely be switching from zoom.
Overall, it is a very good tool which helps you to manage your meetings along with the reminders. It easily gets integrated with your calendar and you can plan your project meetings easily.
It is a pretty nifty piece of software and people can access a meeting by a link that's customised and help them access it with just one click. Software integration with my other apps works well too.
I really like this software because it is really useful for holding meetings. You can customize it by creating a community that does not have access by using all meeting features.
GoTo meeting is very easy to use and the quality of video and audio is great. I love that I can save my recordings to the cloud.
What i dislike is we can add only maximum 100 participants and after completing trial version pricing are very high. It lags while video conferencing and audio syncing problem is also there sometime.
It is a brilliant and super powerful tool that does not demand any training to use. It has a nice and high definition video quality thus making it best option for conferencing and screen sharing.
They refused to investigate, even though PayPal reps had thoroughly investigated and had some suggestions. They simply refused to consider the possibility of a problem on their end.
It is a good software for teaching purposes, very fast the installation and it is not too expensive. If you have a few students is the best solution.
One issue is that any minor interruption in internet connectivity can cause disruption in the call and getting back to the call is a bit of pain.
What I also loved was the quality in which meetings were being recorded In. They also provide a feature where you can save and share each recordings with others.
There are a few companies that use Go to Meeting and I Dread it because I Never can connect. Always an error message.
It is very easy to join a meeting using GoToMeeting. The quality of audio in the meetings is fantastic.
I liked the ease of ease of use and how easy it was to invite multiple people and have them all connect seamlessly.
I love that you're able to have meetings or classes with large amounts of people with great quality audio and visuals and get a real interactive experience.
This product has amazing quality and the software is easy to use and has clear visuals and audio. It is also easy to customize the features to your preferences.
In General this software is very good, very fast and easy to use and have a good price.
Amazing experience and the customer service is very helpful when needed.
We're happy with the cost, happy with the basic features, and we'll likely be switching from zoom.
Overall, it is a very good tool which helps you to manage your meetings along with the reminders. It easily gets integrated with your calendar and you can plan your project meetings easily.
It is a pretty nifty piece of software and people can access a meeting by a link that's customised and help them access it with just one click. Software integration with my other apps works well too.
I really like this software because it is really useful for holding meetings. You can customize it by creating a community that does not have access by using all meeting features.
GoTo meeting is very easy to use and the quality of video and audio is great. I love that I can save my recordings to the cloud.
What i dislike is we can add only maximum 100 participants and after completing trial version pricing are very high. It lags while video conferencing and audio syncing problem is also there sometime.
It is a brilliant and super powerful tool that does not demand any training to use. It has a nice and high definition video quality thus making it best option for conferencing and screen sharing.
They refused to investigate, even though PayPal reps had thoroughly investigated and had some suggestions. They simply refused to consider the possibility of a problem on their end.
It is a good software for teaching purposes, very fast the installation and it is not too expensive. If you have a few students is the best solution.
One issue is that any minor interruption in internet connectivity can cause disruption in the call and getting back to the call is a bit of pain.
What I also loved was the quality in which meetings were being recorded In. They also provide a feature where you can save and share each recordings with others.
There are a few companies that use Go to Meeting and I Dread it because I Never can connect. Always an error message.
It is very easy to join a meeting using GoToMeeting. The quality of audio in the meetings is fantastic.
I liked the ease of ease of use and how easy it was to invite multiple people and have them all connect seamlessly.
I love that you're able to have meetings or classes with large amounts of people with great quality audio and visuals and get a real interactive experience.
This product has amazing quality and the software is easy to use and has clear visuals and audio. It is also easy to customize the features to your preferences.
In General this software is very good, very fast and easy to use and have a good price.
Amazing experience and the customer service is very helpful when needed.
We're happy with the cost, happy with the basic features, and we'll likely be switching from zoom.
Overall, it is a very good tool which helps you to manage your meetings along with the reminders. It easily gets integrated with your calendar and you can plan your project meetings easily.
It is a pretty nifty piece of software and people can access a meeting by a link that's customised and help them access it with just one click. Software integration with my other apps works well too.
I really like this software because it is really useful for holding meetings. You can customize it by creating a community that does not have access by using all meeting features.
Zoho Desk logo
4.5
2.1K

Superior customer service. Lasting experiences.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Zoho Desk users   
avatar
avatar
avatar
+15
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.