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GetApp's Category Leaders in Knowledge Management

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

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LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media.

Start with a 30-day free trial, no credit card or contracts needed.

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Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

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Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

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Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls

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Flowlu is an all-in-one business management platform with powerful tools for task and project management, client and lead tracking, invoicing, team collaboration, and knowledge sharing—all in one seamless workspace.

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An all-in-one, AI-powered tool designed to streamline client collaboration with advanced yet intuitive features for real-time collaboration and project management. Optimize daily operations with our advanced FuseBase AI assistant.

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Create knowledge bases that work for team and customers. Powerful search, granular access controls, and complete customization control. We're AI-forward and customer-first! Built by people who understand your knowledge management needs.

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Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.

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Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into one secure, searchable platform, Bloomfire helps teams stay aligned, work efficiently, and make informed decisions.

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Nuclino is a unified collaboration tool that helps you bring all your work together in one place. You can share ideas, organize knowledge, and manage projects, all in one lightweight, intuitive workspace that works like your team's collective brain.

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Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

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IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

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An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

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SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

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Published May 2025

We empower businesses to accelerate their growth by helping them find the right software. We select and rank products based on an objective methodology developed by our research team. While some vendors may pay us when they receive web traffic, this has no influence on our methodology.