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Top Rated Knowledge Management Software with Commenting/Notes in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Commenting and notes facilitate collaboration, feedback, and communication within knowledge management software. They allow users to annotate documents, provide insights, and keep track of discussions, enhancing the overall information sharing and decision-making process. Our reviewers in knowledge management software rated this feature as important.

3 Best Knowledge Management Software with Commenting/Notes

  • Confluence - Highest rated for commenting/notes
  • Slack
  • Notion

See other top Knowledge Management products with commenting/notes

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the knowledge management software category. They also needed to have sufficient reviews about commenting/notes, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for commenting/notes based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Confluence logo
4.5
(3.6K)
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User insights about the commenting/notes feature

Reviewers indicate that Confluence's commenting/notes capabilities are essential for collaboration and continuous improvement. They appreciate the ability to tag and notify team members, making it easy to share feedback and correct content. Users find it user-friendly and effective for peer feedback and issue tracking. Some mention that while the features are basic, they are useful for improving articles and avoiding unnecessary meetings. They also value the real-time visibility of inline comments, which enhances team communication and document management.
“Commenting helps to improve the content and one can annotate the users to correct the contents or lines on page”
GS

Gaurav S.

Sr. DevOps engineer

“Confluence allows users to put comments in the documents created thus avoiding the need for doing meetings”
NS

Nirav S.

Manager

Knowledge Management key features coverage

Confluence offers 6 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.6
Content Management4.5
Document Management4.5
Text Editing4.4
Access Controls/Permissions4.4
Full Text Search4.3

Pros and cons based on 3,660 verified reviews

57% of users rated Confluence 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,660 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Centralized knowledge repository

Enhanced team collaboration

Efficient project management

Comprehensive documentation management

Seamless integration with tools

Cons:

Frequent performance lags

High costs for larger teams

Limited text formatting options

Buggy issue management

Inefficient search functionality

See pros and cons details

Pricing

Starting price:$5.42 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)
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User insights about the commenting/notes feature

Users report that Slack's commenting/notes capabilities streamline communication and keep feedback organized. They find it easy to comment on threads and ongoing statuses, which helps maintain focused conversations. Reviewers appreciate the ability to convert comments into notes, making it a convenient tool for collaboration. However, some mention difficulties in tracking comments across various channels and threads, and a few find the inline replies tedious. Overall, they value the simplicity and organization these capabilities bring to team interactions.
“We work in threads. So whenever there is an issue or a question, we gather all answers in the comments section, so it stays in one place. Really handy. However sometime with all the channels and threads you can get lost quite easy.”
Verified reviewer profile picture

Anastasia P.

Growth Marketing Manager

“whenever we leave a comment, there is an option to convert that into notes and this is one of the better collaboration features out there because more often than not, we are saving important discussion into our notes.”
VK

Vaishali K.

Senior Software Developer

Knowledge Management key features coverage

Slack offers 5 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.7
Content Management4.6
Document Management4.2
Text Editing
Access Controls/Permissions4.5
Full Text Search4.7

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Notion logo
4.7
(2.7K)
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User insights about the commenting/notes feature

Reviewers appreciate Notion's commenting/notes capabilities for their ease of use and intuitive design. They find it valuable for collaborative work, allowing team members to add comments and feedback on notes, which is particularly useful for remote work setups. Users highlight the ability to comment on specific content blocks, making feedback precise and organized. However, some mention that the commenting system can become overwhelming with notifications, and a few find it simplistic or not up to the mark. Overall, they find it helpful for team communication and feedback integration.
“This is so robust because it is the core of Notion. You can add comments to individual pages or specific content blocks within a page, making it easy to provide feedback or ask questions”
AS

Alejandra S.

Student

“I like the "Commenting/Notes" feature in Notion for its seamless integration with tasks and documents, making feedback easy to track and keeping all relevant information in one place.”
MP

Matteo P.

Graphic Designer

Knowledge Management key features coverage

Notion offers 6 out of the 6 key features for Knowledge Management software identified by reviewers:

Knowledge Base Management4.7
Content Management4.6
Document Management4.5
Text Editing4.4
Access Controls/Permissions4.3
Full Text Search4.4

Pros and cons based on 2,702 verified reviews

76% of users rated Notion 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,702 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Versatile productivity features

Effective team collaboration

Comprehensive project management

Efficient project tracking

Flexible organizational tools

Cons:

Limited offline functionality

Occasional performance issues

Inefficient search functionality

Complex user experience

Cluttered navigation interface

See pros and cons details

Pricing

Starting price:$12 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Knowledge Management Software with Commenting/Notes in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

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Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

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Website builder & business management platform

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Wix is a website-building and business management platform that helps users create any type of website and expand the brand's online presence. Wix offers its users different ways to build sites; for those less tech-savvy, the Wix Editor is the way to go. It boasts a choice of various pre-designed templates that can be personalized with a drag-and-drop editor and various other AI capabilities, such as an automated text generator.

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Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

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Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.

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monday.com logo

Project management software

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Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software so important material never gets lost when people move between teams or roles. Then easily find what you need with custom statuses, hashtags, and filters.

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Notion logo

Project and task management tool

learn more
Notion is a project and workflow management solution that helps businesses streamline operations related to goal setting, status tracking, lead management, and more on a centralized platform. It enables users to utilize the drag-and-drop interface to organize, rearrange, and develop ideas or plans.

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Microsoft SharePoint logo

Collaboration & content management platform

learn more
SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites

Read more about Microsoft SharePoint

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Confluence logo

Remote team collaboration and knowledge workspace

learn more
Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

Read more about Confluence

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

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Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.

Read more about Zendesk Suite

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LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is the ultimate help desk and company knowledge management solution. It helps businesses create external and internal knowledge bases and offers many other must-have features. LiveAgent is a leader in delivering customer satisfaction.
Start with a 30-day free trial, no credit card required

Read more about LiveAgent

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Guru logo
Category Leaders

Connect all company knowledge. Access it everywhere. Build t

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AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

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Aha! logo

Platform for strategic product roadmapping

learn more
Aha! Knowledge is the product information hub. Create internal wikis and knowledge bases to share content. Draft docs fast with AI and 100+ templates. Plus, include diagrams with built-in whiteboards. Use Aha! Knowledge with Aha! Roadmaps to document product information alongside strategic plans.

Read more about Aha!

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Trainual logo
Category Leaders

Onboarding and training software

learn more
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

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TeamSupport logo

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Use Salesforce Service Cloud to create a cloud-based knowledge base for both agents & customers. Update & maintain articles based on industry best practices.

Read more about Salesforce Service Cloud

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JIRA Service Management logo

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice helps you build a powerful knowledge base with the most frequently asked questions that plague your service desk. And all this in minutes!

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Flowlu logo
Category Leaders

Work automation and team collaboration in one platform.

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Flowlu’s knowledge management system helps you create, store, and organize essential business information in one place. Streamline team collaboration, maintain internal documentation, and provide easy access to FAQs, guidelines, and best practices to boost productivity and knowledge sharing.

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SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

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SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

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Bitrix24 logo

All in one business management workspace

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Bitrix24 is a leading FREE social knowledge management and collaboration platform used by over 12 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!

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IT Glue logo
Category Leaders

Track, find and know everything in under 30 seconds.

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IT Glue is an intelligent Knowledge Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.

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Document360 logo
Category Leaders

AI-powered knowledge base and documentation software

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Document360 is an AI-driven knowledge management platform that empowers teams to create, organize, and share content effortlessly. With intelligent search, automated content suggestions, and analytics, it streamlines knowledge sharing and ensures easy access to critical information.

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KnowledgeOwl logo
Category Leaders

Knowledge base and documentation software

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AI-forward knowledge base software built with customer-first development principles. Intelligent search, automated workflows, and flexible repositories that scale with growth and centralize organizational knowledge.

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livepro logo

Knowledge management system

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livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

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Caspio logo

Build online database applications without coding.

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Caspio is the world’s leading LOW-CODE platform for building online database applications without having to write code.

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Key features for Knowledge Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Knowledge Base Management: Reviewers value the centralized storage of articles, easy content creation, and hierarchical organization. The ability to customize fields and templates is frequently highlighted, enhancing accessibility and usability. 94% of reviewers rated this feature as important or highly important.
  • Content Management: Reviewers highlight ease of organizing, formatting, and storing content. The ability to create, update, and manage various content types efficiently is appreciated, along with robust search and categorization features. 92% of reviewers rated this feature as important or highly important.
  • Document Management: Reviewers appreciate the centralized storage, easy sharing, and real-time collaboration on documents. Features like version control, tagging, and seamless integration with other tools are emphasized. 90% of reviewers rated this feature as important or highly important.
  • Text Editing: Users find text editing intuitive and rich in formatting options. The ability to add tables, images, and hyperlinks, along with real-time collaboration, enhances the overall user experience. 86% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers value the granular control over user access and permissions, ensuring data security and tailored access. The ability to manage roles and restrict content is seen as highly beneficial. 86% of reviewers rated this feature as important or highly important.
  • Full Text Search: Users appreciate the powerful search functionality that retrieves relevant documents and information quickly. The ability to search within text, titles, and various file formats enhances efficiency. 86% of reviewers rated this feature as important or highly important.