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Knowledge Management
Page 3

Top Rated Knowledge Management Software with Support Ticket Management in 2026 - Page 3

Last updated: April 2026

1 filter applied

Features

Collaboration Tools(57)

Knowledge Base Management(67)

Alerts/Notifications(57)

Access Controls/Permissions(58)

Task Management(50)

Support Ticket Management

Integrated with

Google Workspace(12)

Microsoft Teams(22)

Microsoft 365(15)

Google Drive(9)

Salesforce Sales Cloud(17)

Pricing model

Free(18)

Open Source(4)

Free Trial(55)

One Time License(0)

Subscription(65)

Devices supported

Mac(37)

iPad(37)

Android(38)

Linux(31)

Web-based(67)

iPhone(38)

Windows(45)

Organization types

Small Business(65)

Non Profit(52)

Large Enterprises(64)

Public Administrations(47)

Freelancers(34)

Mid Size Business(65)

User rating

All Reviews

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67 software options

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Sponsored

Customer Communities

4.3

(12)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Leading Community Platform for Customer Success & Support

Finally, a Knowledge Base that's always up to date. inSided is the only platform that allows you to combine the best answers from your user community with your Knowledge Base.

Read more about Customer Communities

Users also considered

Centralpoint

4.6

(9)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Digital experience platform & content management solution

Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.

Read more about Centralpoint

Users also considered

SmartITSM

4.6

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based IT service management and help desk software

SmartITSM is a cloud-based help desk software that helps businesses handle ticketing processes, update calendar overviews, and create service catalogs on a unified platform.

Read more about SmartITSM

Users also considered

Helprace

4.7

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All-in-one customer service solution

The knowledge management system centralizes company documentation for self-service. Build public, private or staff-only portals.

Read more about Helprace

Users also considered

OfficeAmp

4.2

(12)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Office operations & issue management software on Slack.

Easily collect, manage, resolve issues related to office operations. Categorize & assign tasks within Slack or MS Teams- where your team works!

Read more about OfficeAmp

Users also considered

ServicePRO

4.4

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Enterprise Service Desk Request Software that delivers ROI

ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.

ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation.

Read more about ServicePRO

Users also considered

Neoforce

4.8

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Streamline Teamwork & Customer Service with Neoforce

Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.

Read more about Neoforce

Users also considered

Tesseron

4.3

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

work with the flow

Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

Read more about Tesseron

Users also considered

KronoDesk

4.0

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Powerful help desk & service management software

KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end

Read more about KronoDesk

Users also considered

Sugester

4.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Help desk management tool for small and midsize businesses

Sugester is a marketing automation system that helps small and medium-sized businesses with customer communication, product management, and team collaboration. Key features include live chat, task management, forum, knowledge base, feedback, and customer relationship management.

Read more about Sugester

Users also considered

Freshdesk Omni

3.6

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omnichannel customer support software

Freshdesk Omni facilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

Read more about Freshdesk Omni

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered

Deskhero

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer support software

Deskhero is a versatile helpdesk software solution that leverages artificial intelligence to boost efficiency and accuracy in customer support. The platform offers several key features to streamline the support process. At the core of Deskhero is an intelligent ticketing system that can automatically craft responses to common customer inquiries by analyzing past tickets, website content, and other relevant data sources.

Read more about Deskhero

Users also considered

Atomicwork

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based agentic service management platform

Atomicwork is an agentic service management platform helping IT teams automate workflows for better digital workplace experiences.

Read more about Atomicwork

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

Read more about Akio.CX

Users also considered

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

Omnichannel customer service software suite fully powered by artificial intelligence (AI).

Read more about ThinkOwl

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered

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