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RMS
5
242
4
124
3
29
2
7
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based outdoor hospitality property management software
Table of Contents
Is this product right for your business?
Find out with a
RMS - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
RMS overview
What is RMS?
RMS is a cloud-based hospitality property management solution designed to assist property managers and owners in managing bookings, availability, pricing, correspondence, billing, and more. The software is suitable for campgrounds, National Parks, RV parks, and marinas of all sizes, and can be deployed across multi-property environments, enabling groups and chains to manage data from all their properties in one system. Multi-properties have the ability to distribute inventory across numerous sites through integration with the global distribution system (GDS).
The RMS native channel manager allows users to connect to major OTAs without the need for a third-party interface, cutting down on commission fees and maximizing exposure. Users can also embed an internet booking engine (IBE) in their website, allowing guests to directly make reservations at any time, with rates and availability automatically updated in real-time.
Automated pricing rules can be created to maximize occupancy and yield, where rates intuitively adapt in response to supply and demand. The RMS built-in dashboard can be customized for each user, manager or department, and displays activity in real-time.
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Support
Reservation Management
Features
Bugs and Issues
User Interface
Training and Learning Curve
RMS’s user interface
RMS review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.2
Customer support
4.5
Reviews sentiment
What do users say about RMS?
Users report RMS offers extensive features for hotel and campground management, with customizable booking and reservation tools, robust reporting, and helpful channel integrations. They appreciate its flexibility, mobile access, and automation, which streamline daily operations and make managing multiple properties easier. Most find the system user-friendly after initial setup and training, and value the knowledgeable support team.
Reviewers indicate the learning curve can be steep, especially for less tech-savvy staff, and some find training costly or insufficient. They mention occasional bugs, glitches, and slow updates, as well as challenges with group bookings, reporting accuracy, and mobile usability.
Select to learn more
Who uses RMS?
Based on 412 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
RMS's key features
Most critical features, based on insights from RMS users:
All RMS features
Features rating:
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RMS pricing
Value for money rating:
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User opinions about RMS price and value
Value for money rating:
To see what individual users think of RMS's price and value, check out the review snippets below.
Sunny S.
General Manager
Cathleen C.
Director
RMS integrations (5)
Integrations rated by users
We looked at 412 user reviews to identify which products are mentioned as RMS integrations and how users feel about them.
Integration rating: 4.5 (3)
Integration rating: 5.0 (2)
“A few alternate bugs from this one but we got there”
Jon L.
HR Manager
Other top integrations
RMS customer support
What do users say about RMS customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of RMS customer support.
Widely noted by reviewers, RMS customer support is friendly, knowledgeable, and resolves issues quickly via phone or online channels.
A significant portion of users appreciate the prompt response times and step-by-step guidance, especially during setup and troubleshooting.
Common user feedback highlights the helpful tutorials, extensive help resources, and multilingual support as major advantages.
A small group of reviewers mention inconsistent responsiveness, outdated help documentation, and occasional difficulty reaching support staff.
Support options
Training options
To see what individual users say about RMS's customer support, check out the review snippets below.
“The product is 2nd to none, the support is incredible, friendly and so helpful and the entire RMS system is one we are proud to use. If you want reliability, accuracy and performance you need to have the best you can - for us that is RMS”
Cherri P.
GENERAL MANGER
“The support desk is very good at helping me troubleshoot problems and most of the time, we find a solution. ”
Cathleen C.
Director
“Going through the help and youtube you can not always find what your looking when searching seem to get a list of unrelated items that are not what your looking for.”
Cyndi T.
Business Owner
“The support workers were good to deal with, but the program is just not reliable”
Grant H.
General Manager
RMS FAQs
RMS has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. Does RMS support mobile devices?
RMS supports the following devices:
Android, iPad, iPhone
Q. What level of support does RMS offer?
RMS offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support
