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Syncro
5
99
4
43
3
5
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
One platform for IT teams to strengthen security, streamline
Table of Contents
Syncro - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Syncro overview
Based on 148 verified user reviews
What is Syncro?
Syncro is a managed service provider (MSP) solution with key features that include remote access/control, patch management, and more.
Who uses Syncro?
By industry, Syncro reviewers are most commonly professionals in information technology and services (69%). The most frequent use case for Syncro cited by reviewers is managed service providers (MSP) (77%).
Starting price
per month
Pros & Cons
Ticket Management
Alerting and Monitoring
Invoicing and Billing
Bugs and Issues
Syncro’s user interface
Syncro review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.4
Ease of use
4.6
Customer support
4.4
Reviews sentiment
What do users say about Syncro?
Users think Syncro offers helpful and responsive customer support, with many finding the staff friendly, engaged, and open to feedback. They say the product is intuitive, easy to use, and allows them to automate tasks, which benefits small teams and internal IT departments.
Some report that support response times can be slow, especially for urgent issues, and they experience occasional limitations with notifications and remote control features. They feel the user community is active and helpful, but mention that improvements in support speed and certain product functionalities would enhance their experience.
Who uses Syncro?
Based on 148 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Syncro's key features
GetApp's analysis of 31 verified user reviews collected between February 2022 and July 2024 identifies Syncro's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Syncro's Remote Access/Control capabilities, particularly its integration with Splashtop and SyncroLive. They find it valuable for providing timely support and reducing travel costs. Users report that it allows for easy logging into customer devices and accessing system information. However, some reviewers mention issues with cmd/powershell connectivity and laggy background access. They also highlight the need for multi-window multi-monitor support and better mobile functionality. Overall, users find it reliable and effective for remote support. Of the 20 Syncro users who gave detailed accounts of their use of Remote Access/Control, 95% rated this feature as important or highly important.
Reviewers highlight Syncro's Patch Management for its ease of configuration and automation of updates. They appreciate its ability to keep systems up to date and manage vulnerabilities. Users report that it helps maintain client PCs and mend issues efficiently. However, some mention challenges with tracking patch success and issues with machines showing as offline. They also note limitations with Windows updates and the need for more advanced capabilities. Despite these, users find it helpful for managing updates and scheduling scripts. Of the 22 Syncro users who gave detailed accounts of their use of Patch Management, 91% rated this feature as important or highly important.
See related user reviews
Brad S.
Senior Solutions Architect
Ronen S.
IT Administrator
Nick D.
CTO
Mark W.
Owner
All Syncro features
Features rating:
Syncro alternatives
Syncro
Starting from
129
/user
Per month
ManageEngine OpManager MSP
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No pricing info
NinjaOne
Starting from
No pricing info
Atera
Starting from
129
/user
Per month
Syncro pricing
Pricing plans
Pricing details:
User opinions about Syncro price and value
Value for money rating:
Of 24 reviews that provide robust commentary on Syncro's price and value, mention it in a positive light.
Most reviewers indicate that Syncro offers strong value for money, especially for small IT teams and MSPs, highlighting its cost-effective pricing model based on support users rather than devices, which supports scalability without rapidly increasing costs. They appreciate that Syncro includes a wide range of tools and features at a lower price than many competitors, making it accessible for smaller businesses. Some users report that the intuitive interface and bundled support add to its value. However, some reviewers find the price high relative to the features they use or express concerns about price increases and international billing.
, and
Syncro integrations (25)
Integrations rated by users
We looked at 148 user reviews to identify which products are mentioned as Syncro integrations and how users feel about them.
Integration rating: 4.5 (18)
Integration rating: 4.1 (13)
“Important to track sales data. Unfortunately we have never gotten this to work for us properly. Causes up doubled up payments and invoice problems.”
Willem T.
Systems Director
Integration rating: 4.8 (8)
“Useful for putting meetings into calendars.”
William M.
Graduate Business Analyst
Integration rating: 4.6 (8)
“Adds an important managed security layer by combining proactive monitoring with threat detection and response capabilities, improving our overall security posture.”
Sean O.
Senior Cyber Security Engineer
Integration rating: 4.8 (6)
Integration rating: 4.2 (6)
“Because it allows me to integration TT with my email software (Flodesk).”
Kathryn A.
Program Integration Manager
Syncro support options
Typical customers
Platforms supported
Support options
Training options
Syncro FAQs
Syncro has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is Syncro used for?
Syncro is a unified IT and security operations platform that acts as a force multiplier for IT departments. By bringing endpoint management, service desk automation, and Microsoft 365 security into a single system of action, we eliminate the tool silos that create security gaps. Syncro helps your team transition from reactive firefighting to proactive orchestration, ensuring every device is patched and every cloud tenant is secure. Experience a streamlined workflow that hardens your security posture while maximizing organizational productivity. Build a more resilient IT infrastructure with a platform built to scale with your business.
Q. What level of support does Syncro offer?
Syncro offers the following support options:
Chat, Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum
