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Wati
5
160
4
29
3
1
2
0
1
13
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unlock Revenue Growth with Wati
Table of Contents
Wati - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
Wati overview
Based on 203 verified user reviews
What is Wati?
Reviews for WATI come from a wide variety of industries, including information technology and services (13% of reviewers), e-learning (9%), and marketing and advertising (9%). The most frequent use case for WATI cited by reviewers is customer engagement (40% of reviewers).
What do users say about Wati pricing?
Some users say WATI offers competitive pricing and they appreciate affordable plans. Some reviewers find reasonable monthly fees and customization options beneficial. However, reviewers indicate concerns about hidden charges, forced annual payments, and high costs for advanced features.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Chatbot
Template Management
Bugs and Issues
Wati’s user interface
Wati review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.7
Customer support
4.2
Reviews sentiment
What do users say about Wati?
Reviewers appreciate WATI for its user-friendly interface, strong automation tools, and seamless WhatsApp integration, which help them manage customer interactions efficiently. They say the chatbot builder is easy to use, team collaboration features are robust, and integrations with platforms like HubSpot and Shopify simplify workflows. Most find it straightforward to send bulk messages and automate responses, improving response times and customer engagement.
They report, however, that pricing is higher than competitors and sometimes unclear, with extra charges for certain features. Some mention occasional technical glitches, slow customer support in complex cases, and a learning curve for advanced features.
Select to learn more
Who uses Wati?
Based on 203 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Wati's key features
Most critical features, based on insights from Wati users:
All Wati features
Features rating:
Wati alternatives
Wati
Starting from
59
Per month
Tremendous
Starting from
Free
LiveAgent
Starting from
15
/user
Per month
Slack
Starting from
8.75
/user
Per month
Wati pricing
Pricing plans
Pricing details:
User opinions about Wati price and value
Value for money rating:
Of 27 reviews that provide robust commentary on Wati's price and value, mention it in a positive light.
Reviewers indicate that Wati offers competitive pricing compared to some alternatives, and they appreciate the reasonable costs for custom features and monthly retainers. Some users say the platform is affordable and provides good value for money, with stable performance and user-friendly plans. However, some reviewers feel pricing is high, especially for advanced features, and report unclear billing practices, hidden charges, and forced annual payments. Users think the credit system lacks transparency, making it hard to understand costs, and they find the cancellation process difficult. Some users report limited functionalities in lower-tier plans and expensive upgrades.
, and
Wati integrations (10)
Integrations rated by users
We looked at 203 user reviews to identify which products are mentioned as Wati integrations and how users feel about them.
Integration rating: 4.7 (11)
Integration rating: 4.8 (9)
“I love that it sends me notifications via WhatsApp for things that slip my mind when I need them.”
Sercan S.
Sound Engineer
Integration rating: 4.8 (4)
“It allowed me to send details to my CRM and autoresponder for follow-up”
Harry M.
President
Integration rating: 4.8 (4)
“Because it allows me to integration TT with my email software (Flodesk).”
Kathryn A.
Program Integration Manager
Integration rating: 5.0 (3)
“Orders come into woocommerce, port into fishbowl, get fulfilled,, push back to woocommerce.”
“Don't reinvent the wheel”
Willem T.
Systems Director
Integration rating: 4.3 (3)
Wati customer support
What do users say about Wati customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Wati customer support.
Widely noted by reviewers, WATI customer support is fast, responsive, and helpful in resolving user queries and issues.
A number of users highlight the support team's proactive approach, offering demos, helpful videos, and clear onboarding guidance.
Frequently reported by users, support is accessible, knowledgeable, and provides effective assistance for both technical and general questions.
A small group of reviewers mention difficulty reaching live agents, with slow or unhelpful responses and reliance on automated replies or email.
Support options
Training options
To see what individual users say about Wati's customer support, check out the review snippets below.
“The customer service of their team is top-notch with different scheduled demos of their product to ensure optimal usage and clarity.”
Bayo G.
Senior Business Manager
“Their customer support is responsive and knowledgeable, ensuring any issues are quickly resolved.”
Hardik M.
Senior Project Manager
“I don't like there customer care support executive response since they do not provide proper or on time response.”
Akshay D.
Marketing Manager
“Updating user attributes takes time and is a time consuming process.”
Amandeep S.
SPM
Wati FAQs
Wati has the following typical customers:
Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is Wati used for?
Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.
Q. Does Wati support mobile devices?
Wati supports the following devices:
iPad, Android, iPhone
Q. What level of support does Wati offer?
Wati offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, 24/7 (Live rep), Chat, Phone Support
