CiviCRM Features

CiviCRM

Open source CRM for nonprofits, civic sector & advocacy orgs

4.22/5 (34 reviews)

CiviCRM Feature Summary

  • Contributions
  • Communications
  • Peer-To-Peer Fundraisers
  • Events
  • Members
  • Case management
  • Advocacy campaign management
  • Contact management

Competitor Feature Comparison

API
Activity Dashboard
Ad hoc Reporting
Campaign Management
Case Management
Contact Database
Contact Management
Data Visualization
Drag & Drop Interface
Email Templates
Mobile Integration
Permission Management
Reporting & Statistics
Learn moreCompare App
API
Activity Dashboard
Ad hoc Reporting
Campaign Management
Case Management
Contact Database
Contact Management
Data Visualization
Drag & Drop Interface
Email Templates
Mobile Integration
Permission Management
Reporting & Statistics
Visit WebsiteCompare App
API
Activity Dashboard
Ad hoc Reporting
Campaign Management
Case Management
Contact Database
Contact Management
Data Visualization
Drag & Drop Interface
Email Templates
Mobile Integration
Permission Management
Reporting & Statistics
Visit WebsiteCompare App

CiviCRM Feature Reviews

25 reviewers had the following to say about CiviCRM's features:

Eitan Stant

Great Value

2018-06-27

Pros

Cost - our volunteer based organization is always looking for cheap solutions to complex problems. This coupled with ease of use makes a great software tool for non-profits.

Cons

Mass imports are painful to execute and time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Ashley MacMillan

Decent open sourced CRM

2018-10-09

If you have database experience with a limited budget, this would be a good route to go.

Pros

CiviCRM is an open sourced database, so there are no fees or contracts associated with it, which is nice.

Cons

The import feature works okay, but often times still creates duplicates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
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Donald Lobo

Excellent package targeted for the Non Profit Sector

2016-04-11

Pros

The software is free, libre and open source. it is customizable and extensible and works seamlessly with the most popular content management systems.

Cons

The software is free and open, you need to have the expertise (or pay someone) to install and customize it for you.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering CiviCRM

Before extending the code, ensure that the product does not do the same thing using different terms or keywords.

Source: Software Advice
Helpful?   Yes   No
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Alex M

A versatile but clunky CRM software

2016-07-22

Pros

If you have a fair amount of technical web knowledge, you can integrate your database with other online software like MailChimp.

Cons

While you can segment your database in almost any way with the search features, it's often nearly impossible to know which version of the search interface you should use: Advanced Search?

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Likelihood to recommend

5/10

Recommendations to others considering CiviCRM

Search around. If you don't have good technical/web programming knowledge, use something else. I'm fortunate to have several guys who can work on the back end of this software, but would find it very frustrating to operate on my own. I still often find it frustrating.

Source: Software Advice
Helpful?   Yes   No
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Shirley Denton

High functionality at low costs

2017-07-26

Very functional so long as you don't need something new

Pros

Very good API Ability to fully get all data out of it

Cons

That said, a person who understands the database can bypass the worst of it -- however, we could do this, and the closest competing product priced itself out of our reach by an excessive import fee.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jonathan Lyons

Verified Reviewer

Our go-to for Associations and others

2016-05-20

We have used it for camping registrations and conference registrations for thousands of users. The real gem, as in any CRM tool are the reporting tools.

Pros

Excellent event registration and membership management at a price that can't be equaled.

Cons

It's not an intuitive tool. You need to learn the logic of CiviCRM to get things done. It's not hard, but I wouldn't give it to a client without a few explanations and probably training.

Rating breakdown

Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Richard Monyer

A great option for a CRM if you have the staff to maintain the software

2020-09-11

Overall, CiviCRM is a great choice for those organizations that have the qualified staff to maintain the backend intricacies along with those who can perform the customizations and those to enter the data.

Pros

It was fairly easy to add to our Wordpress website and very flexible as far as customizations and shaping it to match our processes.

Cons

I almost had a database disaster during one of the updates and lost a couple days to recover the data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Specifically designed for a variety of Non Profits

2018-04-19

The flexibility of working with a strong team that understands the business requirements gets the non-profit up to speed faster.

Pros

Great Business Rules, Forms and Integrations. The setup is complicated as the Non-Profit needs to understand its business processes.

Cons

Search is in the fashion of a database query rather than as a blob search.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Fatima A.

Quick-start CRM

2015-09-13

Pros

CiviCRM includes everything you'd expect from a robust, comprehensive non-profit CRM solution: mailings, memberships, contributions, pledges, volunteer management, contact groups, activity tracking, events, and more.

Cons

Like most CRMs, it does draw upon server resources--and since it must be integrated with your site, that means it's drawing upon the same resources as your CMS-based website. I wouldn't want to use it on budget shared hosting, which is unfortunately the kind of hosting most small non-profits have.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering CiviCRM

Consider your needs, the time and/or funds you can invest to hire a developer to customize and/or maintain it, and the server resources you have.

Source: Software Advice
Helpful?   Yes   No
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Kitty Torres

Pretty fantastic for doing the essentials

2019-10-31

It's not a terrible software to have and allows you to carry out ticketing and patron service management at a fundamental level.

Pros

The following being the strongest aspects: -Easily accessible patron accounts - Format is very fundamental in account management and ticketing management - Allows for seamless EOD reporting and comp lists

Cons

The recovery process of anything really is very difficult with regards to patron and account management. - Very difficult to change seating arrangements once reservation is secured. - Can be cumbersome with the website interface and do not allow for intuitive browsing.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Joshua Duarte

Gives a lot of basic features in a CRM tool

2015-02-25

Pros

Best price, and meets a lot of needs out of the gate.

Cons

Lacks some advanced features, like advanced mailing list activities.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering CiviCRM

Good user training is important. Consider it when desigining your processes and workflows.

Source: Software Advice
Helpful?   Yes   No
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Rose Paxton

Used CiviCRM for donor database management as a part of a small non-profit

2017-10-04

Integral to operations as a small nonprofit almost entirely funded by donations/member support.

Pros

I liked that I could use it as both a record of donors and donations etc. and as a way to process and track payments/money received.

Cons

Running reoprts on internal data was a little bit too convoluted and required a lot of data cleanup up, but that being said, was still a great tool and invaluable to our operations.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Architecture & Planning company, 51-200 employees)

Great general use database

2019-08-20

Still learning it, but it is a great tool for managing our volunteer and client database

Pros

Super flexible, can be used with nearly any type of data

Cons

it is not very user friendly / self explanatory

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Rennie Ross

Excellent CRM!

2015-08-21

We consolidated a range of spreadsheets into CiviCRM and use it for donor management and email management. We're growing into memberships and events now, and CiviCRM out of the box continues to meet our needs.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chelsea Steinauer-Scudder

A wonderful experience with CiviCRm

2016-04-26

Pros

Civi has allowed us to track and maintain well-rounded profiles of our constituents, donors, participants, and volunteers -- many of whom fit into multiple of these categories.

Cons

I've had the most difficulty with CiviCRM integrating into our Mailchimp account and newsletter.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

9/10

Recommendations to others considering CiviCRM

I would definitely make independent lists of what your organization is seeking to do, attempt to anticipate the directions you may go in in the future, and identify crucial functions that you'd like a database to be able to perform. Speaking to someone very familiar with CiviCRM was very helpful to me as I researched and evaluated options, as online descriptions are often too general to effectively address the particular needs of a particular group.

Source: Software Advice
Helpful?   Yes   No
Read more
Joseph Wong

Exceptional value

2019-02-08

We have had a wonderful experience with installing/implementing CiviCRM for a nonprofit client. We're very thankful for the community's help when we needed help with an issue, which was quickly resolved.

Pros

Other than the fact it's open source, which is extremely beneficial to nonprofits, the community is vibrant and quick to offer sound advice.

Cons

What could be a huge step forward would be a templating system for front-end design.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 1-10 employees)
Verified Reviewer

An open-source attempt to make CRM great

2019-12-20

Hard to find a comparable in the open-source world.

Pros

It's an audacious attempt to make a CRM with no recurring fees while keeping the entire ownership of your data.

Cons

It's built on soon-to-be deprecated software, so investing in its deployment might be a little risky.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: GetApp
Helpful?   Yes   No
Read more
Isabelle Frichot

CiviCRM: The Future Of Political Campaigns Organizing

2018-12-11

I would recommend with reserve. Still very useful, if you do not have the budget to opt for better services.

Pros

CiviCRM enables organization and campaign to build their lists, organize their constituent and ace their tools for campaign time.

Cons

User interface is also not optimal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Youssef Youssef

Great potential and features

2020-10-14

Pros

The flexibility of this platform is truly amazing. You can customise it to your exact needs and the range of features is unbeaten. Most powerful CRM I have come across.

Cons

It is not responsive and although a developer has made a mobile app, it is too late to the game and does not properly give you the power of CiviCRM in your mobile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Detlev Sieber

CiviCRM: Big help for accomplishing our goals

2016-04-12

Pros

- Very broad feature set - Open source: makes us independent from a single provider - large community: Several professional service providers, and many voluntary helpers made us solve any problem quickly

Cons

- learning curve: Due to the broad features and complexity we needed quite some time to fully understand the capabilities

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering CiviCRM

- Take help from a professional service provider, or, take time and try it out. - Make use of resources (books, stackexchange, etc.) - The user interface is easy to work with - Administrating is easy, in respect to the enormous features.

Source: Software Advice
Helpful?   Yes   No
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Jim Davis

Jim's review

2015-02-27

Pros

Fairly easy and straightforward.

Cons

I have had some trouble using the scheduled mailings feature. Once the mailing didn't go out at all.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering CiviCRM

It works. I would recommend it. It is fairly simple amd straightforward to use.

Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Nonprofit Organization Management company, 501-1000 employees)

Not a product that I could recommend.

2019-01-31

The problem I had with CiviCRM was more due to the organisation I was working in trying to adapt it for their own sector, rather than using something that was appropriate to their requirements and location. CiviCRM reminded me of a ball of thread that could tangle and loop back on itself very easily, and was almost impossible to unpick.

Pros

It is adaptable to the requirements of the organisation.

Cons

This product isn't designed to be used in the sector that I was working in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Costa Figueiredo

Long user, secure software, lots of features

2017-03-13

I really like to feel that CiviCRM is a successful free/open source software.

Pros

I like the fact the CiviCRM works nicely, have a lot of features I need and are integrated to my CMS.

Cons

Same to new payment methods to places different from Major markets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Heather Keisler Fornes

Moved away from this for a simpler option

2020-08-19

It was brief that I actively used it, and it holds a lot and has a lot of capacity, but the flip side of that, like Salesforce, is that you have to have the resources to invest in doing it well and there are just easier options.

Pros

In going back into it for old records, I do like the theoretical capacity if you had the time to figure it out.

Cons

Complicated and open source is great if you're a programmer, but less helpful when you just need a program to do a specific thing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicolas Ganivet

The best CRM for nonprofits, and it's free!

2016-04-12

Pros

And if a feature is not there, you can always add it as the full source code is available.

Cons

Setup and administration is quite technical, documentation is extensive but could still be improved. Users will feel lost at first due to the richness of the software, but with a little hand holding will get the gist of it and start exploring.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering CiviCRM

Do not install and configure this on your own unless you have a very strong technical background. Rely on a volunteer with such skills, or hire a consultant to help you through the initial setup and to train you on using the product.

Source: Software Advice
Helpful?   Yes   No
Read more