App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Birdeye Messaging
5
1
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer communication platform
Last updated: August 2026
Birdeye Messaging Alternatives & Competitors (2026)
Bigin by Zoho CRM
The easiest small business CRM, now enhanced with AI.
0.2
Value for money
Starting price
No pricing info
Functionality
API
4.8/5
Activity Dashboard
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
LiveAgent
Cloud-based customer service platform for all sizes
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Activity Dashboard
4.6/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
Text
AI-powered support that turns every chat into revenue.
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
Weave
Customer communication and appointment scheduling solution
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.5/5
Activity Tracking
4.3/5
Appointment Management
4.3/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
0.2
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Chat/Messaging
4.8/5
Alerts/Notifications
4.7/5
Audio Calls
4.5/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
0.2
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Chat/Messaging
4.8/5
Discussions/Forums
4.5/5
Alerts/Notifications
4.5/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Chat/Messaging
4.7/5
Customer History
4.5/5
Live Chat
4.5/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
4.8/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
0.1
Value for money
Starting price
No pricing info
Functionality
Automated Responses
5/5
Autoresponders
4.7/5
Campaign Scheduling
4.6/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Appointment Management
4.6/5
2-Way Messaging
4.5/5
Access Controls/Permissions
4.5/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Appointment Scheduling
5/5
Activity Tracking
4.9/5
Billing & Invoicing
4.9/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
0.4
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
0.2
Value for money
Starting price
No pricing info
Functionality
Chat/Messaging
4.7/5
Activity Dashboard
4.6/5
Autoresponders
4.4/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Brainstorming
5/5
Alerts/Escalation
4.8/5
Alerts/Notifications
4.7/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
0.4
Value for money
Starting price
No pricing info
0.4
Functionality
API
4.5/5
Canned Responses
4.5/5
AI/Machine Learning
4.2/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
5/5
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
Automated Responses
5/5
Activity Dashboard
4.8/5
Top Features
Third-Party Integrations
5/5
Customer History
4/5
Interaction Tracking
4/5