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ChurnZero
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement & retention for subscription businesses
Table of Contents
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ChurnZero - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2025
ChurnZero overview
What is ChurnZero?
ChurnZero's SaaS platform helps subscription businesses fight customer churn in real time. We do this by integrating with business systems and your applications / services. In doing so, ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.
Who uses ChurnZero?
By industry, ChurnZero reviewers are most commonly professionals in computer software (35%). The most frequent use case for ChurnZero cited by reviewers is customer success (84% of reviewers).
What are the most popular integrations for ChurnZero?
The ChurnZero integration most frequently cited by reviewers is Salesforce Sales Cloud, a CRM product rated 4.8 out of 5 for its integration with ChurnZero.
Starting price
per year
Pros & Cons
Responsiveness
Consolidation
Flexibility
Complexity
ChurnZero’s user interface
ChurnZero pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.5
Ease of use
4.3
Customer support
4.9
Reviews sentiment
What do users say about ChurnZero?
Reviewers feel ChurnZero helps them efficiently manage customer relationships, track usage, and segment clients for targeted outreach. They appreciate the robust data integration, customizable features, and proactive support from the ChurnZero team, which make their workflows smoother and more insightful. They say the platform saves time by consolidating information and enabling automation for repetitive tasks.
Users report that while the interface is powerful and offers extensive customization, it can be overwhelming or unintuitive at first, requiring a learning curve. Some mention challenges with data setup, navigation, and segmentation, but find support resources helpful during onboarding.
Select to learn more
Who uses ChurnZero?
Based on 129 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ChurnZero's key features
Most critical features, based on insights from ChurnZero users:
All ChurnZero features
Features rating:
ChurnZero alternatives
ChurnZero
Starting from
12000
Per year
Zendesk Suite
Starting from
39
Per month
Pipedrive
Starting from
19
Per month
TeamSupport
Starting from
45
Per month
ChurnZero pricing
Value for money rating:
Starting from
12000
Per year
User opinions about ChurnZero price and value
Value for money rating:
To see what individual users think of ChurnZero's price and value, check out the review snippets below.
Thomas S.
Client Success Manager
Jordan S.
Client Success Manager
ChurnZero integrations (37)
Integrations rated by users
We looked at 129 user reviews to identify which products are mentioned as ChurnZero integrations and how users feel about them.
Integration rating: 4.8 (5)
“SFDC controls all of our customer and prospect data. we needed the data to be able to sync bi-directionally”
“Great way to give all my visibility in just a single pane without leaving it. ”
Doug M.
Sr. Customer Enablement Manager
Integration rating: 5.0 (2)
“Our team was looking for a low barrier to entry solution to understanding CZ for other teams. The slack integration has enabled us to do that”
Doug M.
Sr. Customer Enablement Manager
Integration rating: 5.0 (1)
“We are Pendo, so not being able to use our own data would have been catastrophic”
Doug M.
Sr. Customer Enablement Manager
Integration rating: 5.0 (1)
“Our Success and Support Teams use Zendesk and having visibility to their work is very important”
Doug M.
Sr. Customer Enablement Manager
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
ChurnZero customer support
What do users say about ChurnZero customer support?
Customer support rating:
We analyzed 36 verified user reviews to identify positive and negative aspects of ChurnZero customer support.
Widespread user sentiment highlights the exceptional responsiveness and helpfulness of ChurnZero's support and CSM teams.
A significant portion of users appreciate the hands-on guidance during onboarding and ongoing proactive support throughout their journey.
Broad user base values how support teams listen to feedback, address issues quickly, and go above and beyond to meet customer needs.
Support options
Training options
To see what individual users say about ChurnZero's customer support, check out the review snippets below.
“ChurnZero allows our CS team to automate many of our functions and acts as a (mostly) central repository to keep up with our book of business. While it can be a bit complex to get everything working on the backend, we can rely on great hands-on support to help bridge that gap.”
Chris W.
Lead Customer Success Manager
“Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent. While the software itself is great, the experience of working with the team over at ChurnZero, especially our CSM Bree, is what tips them over the bar into excellence.”
Matthew H.
Customer Success Team Lead
“The best thing about ChurnZero's software is the responsiveness of their team and their reflective approach to product development.”
TJ H.
Chief Operating Officer
ChurnZero FAQs
ChurnZero has the following pricing plans:
Starting from: $12000.00/year
Pricing model: Subscription
Q. What are the benefits of using ChurnZero?
Q. Who are the typical users of ChurnZero?
ChurnZero has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does ChurnZero support?
ChurnZero supports the following languages:
English
Q. Does ChurnZero offer an API?
Yes, ChurnZero has an API available for use.
Q. What other apps does ChurnZero integrate with?
ChurnZero integrates with the following applications:
Salesforce Service Cloud, Zoho CRM, Jira, Teamwork.com, Recurly, Gmail, Segment, Google Workspace, Pipedrive, Teamwork Desk, Freshsales, Wootric, ChartMogul, Microsoft Teams, Freshdesk, Help Scout, Zoho Desk, Salesforce Sales Cloud, Okta, Pendo, Slack, Stripe Billing, Zendesk Sell, Mixpanel, Chargebee, Google Calendar, AskNicely, Spiro, Maxio, Copper, HubSpot CRM, Intercom, Zendesk Suite
Q. What level of support does ChurnZero offer?
ChurnZero offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum
