App comparison
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OpenText Communications
5
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4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern archiving, built for compliance Simplify oversight wi
Last updated: April 2026
OpenText Communications Alternatives & Competitors (2026)
Bigin by Zoho CRM
Pipeline-centric CRM system for small businesses
0.2
Value for money
Starting price
No pricing info
Functionality
API
4.8/5
Activity Dashboard
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
Freshdesk
Online helpdesk system and customer service software
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
Text
AI-powered support that turns every chat into revenue.
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Tracking
4.4/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
Weave
Customer communication and appointment scheduling solution
0.4
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.5/5
Appointment Management
4.3/5
Activity Tracking
4.3/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
Intercom
AI-powered customer service with helpdesk
0.5
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.2
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Chat/Messaging
4.8/5
Alerts/Notifications
4.7/5
Audio Calls
4.5/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.2
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Chat/Messaging
4.8/5
Document Storage
4.6/5
Discussions/Forums
4.5/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Chat/Messaging
4.6/5
Customer History
4.5/5
Live Chat
4.5/5
Top Features
Content Management
N/A
Customizable Branding
N/A
Customizable Templates
N/A
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
4.8/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.1
Value for money
Starting price
No pricing info
Functionality
Automated Responses
5/5
Autoresponders
4.7/5
Campaign Scheduling
4.6/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Appointment Management
4.6/5
2-Way Messaging
4.5/5
Access Controls/Permissions
4.5/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.4
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.2
Value for money
Starting price
No pricing info
Functionality
Chat/Messaging
4.7/5
Activity Dashboard
4.6/5
Chatbot
4.5/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Activity/News Feed
5/5
Brainstorming
5/5
Alerts/Escalation
4.8/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.4
Value for money
Starting price
No pricing info
0.5
Functionality
Canned Responses
4.5/5
API
4.4/5
AI/Machine Learning
4.2/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
5/5
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
Automated Responses
5/5
Activity Dashboard
4.8/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A