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OpenText Communications
5
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4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern archiving, built for compliance Simplify oversight wi
Last updated: August 2026
OpenText Communications Alternatives & Competitors (2026)
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Value for money
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Functionality
Affiliate Management
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Commenting/Notes
5/5
Campaign Management
4.7/5
Top Features
Communication Management
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Content Management
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Customer History
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ReviewInc
Reputation management and customer experience software unite
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Value for money
No pricing info
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Functionality
Access Controls/Permissions
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API
4/5
360 Degree Feedback
N/A
Top Features
Communication Management
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Content Management
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Customer History
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LiveAgent
Cloud-based customer service platform for all sizes
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Agent Interface
4.8/5
Alerts/Escalation
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Activity Dashboard
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Top Features
Communication Management
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Content Management
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Customer History
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Slack
A single place for team communication and workflows
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Archiving & Retention
5/5
Authentication
4.8/5
Audio Capture
4.7/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
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Alerts/Escalation
4.4/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
Text
AI-powered support that turns every chat into revenue.
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Value for money
Starting price
No pricing info
0.1
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Communication Management
N/A
Content Management
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Customer History
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EZ Texting
SMS Marketing That’s Easy to Use & Impossible to Outgrow
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Value for money
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No pricing info
0.1
Functionality
Activity Dashboard
4.7/5
Activity Tracking
4.6/5
Alerts/Notifications
4.5/5
Top Features
Communication Management
N/A
Content Management
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Customer History
N/A
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
Value for money
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0.2
Functionality
Chat/Messaging
4.7/5
Customer History
4.5/5
Live Chat
4.5/5
Top Features
Content Management
N/A
Customizable Branding
N/A
Customizable Templates
N/A
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
4.8/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
Value for money
Starting price
No pricing info
Functionality
Analytics
5/5
Audit Trail
5/5
Activity Dashboard
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Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.1
Value for money
Starting price
No pricing info
Functionality
Automated Responses
5/5
Autoresponders
4.7/5
Campaign Scheduling
4.6/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.2
Value for money
Starting price
No pricing info
Functionality
Chat/Messaging
4.7/5
Activity Dashboard
4.6/5
Autoresponders
4.4/5
Top Features
Content Management
N/A
Customer History
N/A
Customizable Branding
N/A
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Brainstorming
5/5
Alerts/Escalation
4.8/5
Alerts/Notifications
4.7/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.1
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
App Notifications
5/5
Contextual Targeting
5/5
Campaign Management
4.8/5
Top Features
Customer History
N/A
Customizable Branding
N/A
Customizable Templates
N/A
0.4
Value for money
Starting price
No pricing info
0.4
Functionality
API
4.5/5
Canned Responses
4.5/5
AI/Machine Learning
4.2/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
5/5
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.3/5
Alerts/Notifications
4.2/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
Automated Responses
5/5
Activity Dashboard
4.8/5
Top Features
Communication Management
N/A
Content Management
N/A
Customer History
N/A