App comparison
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Featurebase
Automate feedback collection with public suggestion boards
Featurebase Alternatives & Competitors (2026)
Top 7 free alternatives
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
Value for money
Starting price
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
NPS Survey Structure
N/A
Customer Experience Management
N/A
Widgets
N/A
Typeform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build forms at the drop of a prompt
Value for money
Starting price
Functionality
Lead Generation
5/5
Employee Onboarding
5/5
Workflow Management
5/5
Top Features
CSAT Survey Structure
N/A
Search/Filter
N/A
Chat/Messaging
N/A
Sogolytics
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management platform.
Value for money
Starting price
Functionality
Feedback Management
5/5
URL Customization
5/5
Multi-Language
5/5
Top Features
Complaint Monitoring
N/A
NPS Survey Structure
N/A
CES Survey Structure
N/A
Custify
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer success solution for SaaS businesses
Value for money
No pricing info
Starting price
Functionality
Survey/Poll Management
5/5
Customizable Templates
5/5
Real-Time Data
5/5
Top Features
Generative AI
N/A
CES Survey Structure
N/A
Complaint Monitoring
N/A
Weave
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer communication and appointment scheduling solution
Value for money
Starting price
Functionality
Communication Management
5/5
File Sharing
5/5
Call Transfer
5/5
Top Features
CSAT Survey Structure
N/A
Process/Workflow Automation
N/A
CES Survey Structure
N/A
ReviewInc
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation management and customer experience software unite
Value for money
No pricing info
Starting price
Functionality
Reporting/Analytics
5/5
NPS Survey Structure
5/5
Template Management
5/5
Top Features
Generative AI
N/A
CES Survey Structure
N/A
CSAT Survey Structure
N/A
monday CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
Value for money
Starting price
Functionality
Project Management
5/5
Prioritization
5/5
Marketing Automation
5/5
Top Features
CSAT Survey Structure
N/A
NPS Survey Structure
N/A
Chat/Messaging
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey & questionnaire tool
Value for money
Starting price
Functionality
Process/Workflow Automation
5/5
Alerts/Notifications
5/5
Survey/Poll Management
5/5
Top Features
Complaint Monitoring
N/A
Generative AI
N/A
CES Survey Structure
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
Value for money
Starting price
Functionality
Performance Metrics
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
CES Survey Structure
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multi-channel Net Promoter Score (NPS) survey software
Value for money
Starting price
Functionality
Negative Feedback Management
N/A
URL Customization
N/A
Trend Analysis
N/A
Top Features
Third-Party Integrations
N/A
Chat/Messaging
N/A
Generative AI
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement tool for omnichannel communication
Value for money
Starting price
Functionality
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Top Features
CSAT Survey Structure
N/A
Generative AI
N/A
CES Survey Structure
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
White-labeled review marketing platform for agencies & SEOs
Value for money
Starting price
Functionality
Social Media Monitoring
5/5
Social Media Integration
5/5
Review Notification
5/5
Top Features
Process/Workflow Automation
N/A
Chat/Messaging
N/A
Third-Party Integrations
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The #1 AI-powered customer messaging platform for retailers
Value for money
Starting price
Functionality
Live Chat
5/5
Transcripts/Chat History
5/5
Support Ticket Management
5/5
Top Features
NPS Survey Structure
N/A
Generative AI
N/A
CSAT Survey Structure
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern Customer Service Software For Customer-First Brands
Value for money
Starting price
Functionality
Real-Time Notifications
5/5
Activity Tracking
5/5
Chat/Messaging
5/5
Top Features
NPS Survey Structure
N/A
Complaint Monitoring
N/A
Generative AI
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Net Promoter Score & customer feedback collection
Value for money
Starting price
Functionality
Third-Party Integrations
5/5
Text Analysis
5/5
Segmentation
5/5
Top Features
Process/Workflow Automation
N/A
Generative AI
N/A
AI/Machine Learning
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
WEM Software for customer service teams.
Value for money
No pricing info
Starting price
Functionality
Employee Coaching Tools
5/5
Feedback Management
5/5
Interaction Tracking
5/5
Top Features
CSAT Survey Structure
N/A
NPS Survey Structure
N/A
Chat/Messaging
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online review & reputation management for small businesses
Value for money
Starting price
Functionality
Customer History
5/5
Real-time Consumer-facing Chat
4.9/5
SMS Messaging
4.8/5
Top Features
Widgets
N/A
Chat/Messaging
N/A
Customer Segmentation
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Pay-less for more. Europe's most flexible CRM
Value for money
Starting price
Functionality
Contact Database
5/5
Third-Party Integrations
5/5
Search/Filter
5/5
Top Features
Customer Experience Management
N/A
CSAT Survey Structure
N/A
NPS Survey Structure
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Intelligent Customer Success & Account Management
Value for money
Starting price
Functionality
Usage Tracking/Analytics
5/5
Feedback Management
5/5
Email Management
5/5
Top Features
Multi-Channel Communication
N/A
Complaint Monitoring
N/A
Generative AI
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer feedback & feature request management
Value for money
Starting price
Functionality
Idea Ranking
5/5
Ideation
5/5
Product Lifecycle Management
5/5
Top Features
Search/Filter
N/A
CSAT Survey Structure
N/A
Multi-Channel Communication
N/A