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FLG

Customer relationship management & workflow automation tool

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FLG Pricing, Features, Reviews and Alternatives

FLG product overview

Price starts from

£

77.50

/momonth
Per User

What is FLG?

FLG is a cloud-based CRM system, which assists businesses with lead management & process automation. Key features include multi-channel customer contact, appointment scheduling, automated workflows, marketing automation, integrations, bulk data imports & updates, compliance management, & reporting.

Key benefits of using FLG

- Manage 100,000s of leads with FLG's robust CRM platform
- Automate and control business processes with FLG's intelligent workflows
- Automate your sales process with FLG's flexible platform - no need to change your existing process!
- Manage compliance with FLG's built-in templates and guided call scripts
- Automate customer touchpoints with FLG's personalised follow-up sequences

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Live Online
Videos
In Person
Documentation

FLG pricing information

Value for money

4.8

/5

39

Price starts from

£

77.50

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FLG features

Functionality

4.6

/5

39
Total Features55 9 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Activity Dashboard
Email Marketing
Data Import/Export
Customizable Templates
Contact Management

Functionality contenders

FLG users reviews

Overall rating

4.9

/5

39

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.49/10
Rating distribution

5

4

3

2

1

36

3

0

0

0

Pros
As a former happy user, we're delighted to be back. The CRM is easy to navigate, has great functionality and at a very reasonable price.

JC

Joanne C.

Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

JR

Jonathan R.

FLG is great for a small to medium sized business, and especially great for starting out. We first used FLG when we had 5 users, and have now scaled up to over 90 users with an additional 50 partners.

OA

Omar A.

Cons
Looks awful on my iPhone, hard to read on small screens.

JR

Jonathan R.

Adding a logo to my home page is difficult. Adding a Us phone number is also difficult.

NP

Nancy P.

Looking for a crm and automation integration for my website was hard.

bs

brandon s.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

FLG Review Oct 2019

Reviewed 2 years ago
Pros

FLG is transparent. All the key features are easy to find and where they are makes sense. There are no long windy roads of 'clicks' you have to go through to find what you are looking for. The next thing you need to do/look at are either 1 or possibly 2 clicks away. Despite having the premium customer service to hand when necessary (which were super helpful always), the templates themselves were easy...

Cons

I have to say there is no feature I particularly dislike within FLG. What would be helpful on the home screen, when emailed, is to send a reply and be taken to the associated lead, to follow up the email by booking an appointment/setting a task etc. It would also be handy to keep a history of messages somewhere rather than them disappearing completely. And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Vendor response

Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature. Thank you for your suggestions - I've passed these on to the product team. Lauren Shaw

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is AMAZING software for keeping track of and managing Clients through a Sales Journey

Reviewed 2 years ago

We started using FLG around 4.5 years ago when we were searching for a CRM tool to manage our interactions with Customers. We very quickly realised that a typical CRM solution would be too generic for our needs. We stumbled across FLG and have a very interesting conversation about their product and the way it was pretty much a very open platform for managing Leads/Customers through a Journey. We were...

Pros

- Ease of use, works straight from the moment you login. - Highly, Highly adaptable to practically any business process no matter how basic of intricate - Very easy to learn and get to grips with - The automation is second to none and highly extendable through the API - Brilliantly supported through the wonderful telephone support team - Always improving, every week there is some new update and its all driven from a Customer perspective

Cons

Nothing, we cannot speak highly enough of the product, the team and the support we have recieved.

Vendor response

Wow! Chris, thank you so much for the glowing review! We're delighted to hear the platform's automation functionality and integration options work so well for your business, and that you receive excellent support from our team. Lauren Shaw

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great system when you get used to it (can be complicated but the customer support makes up for it)

Reviewed a year ago

Great experience so far and I have to give [SENSITIVE CONTENT HIDDEN] praise for all the help he's given us.

Pros

That the support team is usually available to help with any issues. These issues usually resolved very quickly.

Cons

There are limitations when it comes to assigning leads and setting limits amongst users.

Vendor response

Thank you for the review Conor - it's much appreciated. We are pleased to hear you have received great support. Please continue to reach out to us anytime you need assistance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Flexible & Great Value

Reviewed 2 years ago

Great. Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

Pros

The fact I don't have to pay a developer to implement an idea. Once you have understood how the processes work, you can roll out automatic functions very easily, within minutes, allowing one person to automate boring manual processes.

Cons

Looks awful on my iPhone, hard to read on small screens

Vendor response

Thanks for the great review Jonathan, fantastic to hear that FLG works so well for your lead generation business and that you received the support and advice you needed to set things up correctly. Lauren Shaw - Marketing Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FLG solves so many business issues.

Reviewed 2 years ago

Having been using FLG for over 5 years, I've always been satisfied with FLG. It's particularly good that they allow users to vote on how the platform is continually developed.

Pros

Workflows make it super easy to automate all points of a customers journey.

Cons

Hard to say, possibly the minimum 5 licenses - but I understand why they use this pricing structure.

Vendor response

Thanks for the feedback Nathan - much appreciated. Fantastic to hear you're getting plenty of value from our automated workflows! Please keep your suggestions and votes coming on our product feedback voting site. Our minimum charge per account is to ensure we continue to offer a great platform to customers without compromising on things like our excellent support service. Lauren Shaw

FLG FAQs and common questions

FLG has the following pricing plans:
Starting from: £77.50/month
Pricing model: Subscription
Free Trial: Available


FLG has the following typical customers:
Mid Size Business, Non Profit, Small Business


FLG supports the following languages:
English


Yes, FLG has an API available for use.


FLG integrates with the following applications:
Aircall, Dropbox Business, Zoho CRM, VICIdial, Formstack Forms, Zapier, QuickBooks Online Advanced, FreshBooks, Buffer, LeadsBridge, Mailchimp, CircleLoop


FLG offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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