FLG Pricing, Features, Reviews & Comparison of Alternatives

FLG

Customer relationship management & workflow automation tool

4.96/5 (27 reviews)

FLG overview

What is FLG?

FLG is a cloud-based CRM system, which assists businesses with lead management & process automation. Key features include multi-channel customer contact, appointment scheduling, automated workflows, marketing automation, integrations, bulk data imports & updates, compliance management, & reporting.

The FLG platform enables marketing teams to capture leads via phones, SMS, emails, social media, and chatbots. It allows administrators to set up auto-responders for managing customer enquiries and allocate leads to team members for follow-up. Users can create automated workflows to manage processes for booking appointments with customers, sending messages throughout the customer journey, onboarding new customers, and nurturing unresponsive leads. Plus, the solution comes with a centralised dashboard which allows managers to monitor email, SMS, and postal marketing campaigns.

FLG integrates with third-party applications, such as Buffer, MailChimp, FreshBooks, QuickBooks, G Suite, Microsoft 365, and more. Team members can generate funnel reports and view metrics for sales within date ranges, as well as export reports in formats including pivot tables, area, line, and pie charts.
getflg.com

Pricing

Starting from
£75/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United Kingdom

Supported languages

English
FLG screenshot: FLG call notes and recordingsIntroducing FLG - the UK's #1 CRM for B2C businessesFLG screenshot: FLG personalised email templatesFLG screenshot: FLG user activity dashboardFLG screenshot: FLG lead list viewFLG screenshot: FLG lead summary view
FLG screenshot: FLG example workflow

FLG reviews

Excellent
26

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.8
  4.9
Amy Milner

FLG Review Oct 2019

Used daily for 2+ years
Reviewed 2019-10-10
Review Source: Capterra

Pros
FLG is transparent. All the key features are easy to find and where they are makes sense. There are no long windy roads of 'clicks' you have to go through to find what you are looking for. The next thing you need to do/look at are either 1 or possibly 2 clicks away. Despite having the premium customer service to hand when necessary (which were super helpful always), the templates themselves were easy to create and edit - the 'insert template variables' boxes making coding easy for anyone. Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon. The Appointments feature as a whole, with its integration with Google calendar, has made a huge difference in efficiency, legibility and in turn easier for everyone in the company to book appointments for others. It's a lot easier for people to open other people's diaries and see where they are in comparison with the person on the phone - a great help in the improvement of efficiency. As well as being able to then transfer the appointment data into an email to automatically send out to the customer - amazing!!

Cons
I have to say there is no feature I particularly dislike within FLG. What would be helpful on the home screen, when emailed, is to send a reply and be taken to the associated lead, to follow up the email by booking an appointment/setting a task etc. It would also be handy to keep a history of messages somewhere rather than them disappearing completely. And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Response from FLG Business Technology


Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature.

Thank you for your suggestions - I've passed these on to the product team.

Lauren Shaw

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Chris Jones

This is AMAZING software for keeping track of and managing Clients through a Sales Journey

Used daily for 2+ years
Reviewed 2019-07-01
Review Source: Capterra

We started using FLG around 4.5 years ago when we were searching for a CRM tool to manage our interactions with Customers. We very quickly realised that a typical CRM solution would be too generic for our needs. We stumbled across FLG and have a very interesting conversation about their product and the way it was pretty much a very open platform for managing Leads/Customers through a Journey. We were instantly hooked. The tool is used all day every day by all Office Staff, we extensively use the API to link the software to all other products used across our business. We are extremely happy with the very latest release strategy which feels like new features and functions are added on a pretty much weekly basis. The support team are amazing and we feel very happy as a Customer of such a progressive platform.

Pros
- Ease of use, works straight from the moment you login. - Highly, Highly adaptable to practically any business process no matter how basic of intricate - Very easy to learn and get to grips with - The automation is second to none and highly extendable through the API - Brilliantly supported through the wonderful telephone support team - Always improving, every week there is some new update and its all driven from a Customer perspective

Cons
Nothing, we cannot speak highly enough of the product, the team and the support we have recieved.

Response from FLG Business Technology


Wow! Chris, thank you so much for the glowing review! We're delighted to hear the platform's automation functionality and integration options work so well for your business, and that you receive excellent support from our team.

Lauren Shaw

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ash-Lee Michael James

Great customer service

Used daily for 2+ years
Reviewed 2019-10-10
Review Source: Capterra

Pros
It's easy to use and understand and great to have for a large client bank.

Cons
The fact this product wasn't tailor specifically for our industry

Response from FLG Business Technology


Thank you for the feedback Ash-Lee Michael, it's much appreciated. We're pleased to hear you find the platform easy to use for your large client bank.

Please don't hesitate to contact us with your suggestions on how we can further improve the product.

Lauren Shaw

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Tanya Morris

Excellent piece of software

Used daily for 6-12 months
Reviewed 2020-10-07
Review Source: Capterra

FLG has allowed our company to streamline our lead management and produce useful management information.

Pros
The software is extremely easy to use. Its simplicity is its biggest plus.

Cons
This software hasn't given our company any problems.

Response from FLG Business Technology


Thanks for the review Tanya - we're delighted to hear FLG has helped your company streamline its lead management and that you find it so easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jonathan Ratcliffe

Flexible & Great Value

Used daily for 2+ years
Reviewed 2019-11-19
Review Source: Capterra

Great. Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

Pros
The fact I don't have to pay a developer to implement an idea. Once you have understood how the processes work, you can roll out automatic functions very easily, within minutes, allowing one person to automate boring manual processes.

Cons
Looks awful on my iPhone, hard to read on small screens

Response from FLG Business Technology


Thanks for the great review Jonathan, fantastic to hear that FLG works so well for your lead generation business and that you received the support and advice you needed to set things up correctly.

Lauren Shaw - Marketing Manager

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FLG pricing

Starting from
£75/month
Pricing options
Subscription
Free trial
View Pricing Plans

- Plus plan costs £75 per month for up to 5 users (additional user £15/month)
- XL plan costs £125 per month for up to 5 users (additional user £25/month)
- Concierge plam costs £250 per month for up to 5 users (additional user £50/month)

FLG features

API
Activity Dashboard
Activity Tracking
Contact Management
Customer Database
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Reminders
Third Party Integration

Automatic Notifications (239 other apps)
Calendar Management (207 other apps)
Custom Fields (165 other apps)
Customizable Branding (250 other apps)
Electronic Payments (168 other apps)
Real Time Data (155 other apps)
Reporting & Statistics (313 other apps)
Social Media Integration (200 other apps)
Surveys & Feedback (182 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for FLG

Key features of FLG

  • Bulk Actions
  • Calendar/Reminder System
  • Call Management
  • Contact Import/Export
  • Customizable Fields
  • Email Marketing
  • Interaction Tracking
  • Lead Segmentation
  • Marketing Automation Integration
  • Quotes/Proposals
  • Reporting/Analytics
  • Search/Filter
  • Segmentation
  • Source Tracking
View All Features

Benefits

- Manage 100,000s of leads with FLG's robust CRM platform
- Automate and control business processes with FLG's intelligent workflows
- Automate your sales process with FLG's flexible platform - no need to change your existing process!
- Manage compliance with FLG's built-in templates and guided call scripts
- Automate customer touchpoints with FLG's personalised follow-up sequences