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KnowledgeOwl Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.48/10
Pros and cons
Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.
First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner.
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.
No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.