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Luware Nimbus
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered contact center for Microsoft Teams.
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Luware Nimbus - 2026 Pricing, Features, Reviews & Alternatives
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Luware Nimbus overview
What is Luware Nimbus?
Luware Nimbus is an AI-powered customer experience platform that transforms Microsoft Teams into a unified hub for reception, back-office, and contact center operations. It enables organizations to manage omnichannel customer interactions, apply AI-driven routing, and gain real-time performance insights—all natively within Microsoft Teams.
Key benefits of using Luware Nimbus
- AI-driven routing: Detect customer intent and connect them to the right expert, improving First Call Resolution by up to 22%.
- Omnichannel: Handle voice, chat, email, and social interactions in one interface.
- Microsoft-certified: Native integration with Teams, Azure, and Power Automate.
- Analytics: Real-time and historical insights on performance and customer satisfaction.
- Secure & reliable: SOC 2 Type II, ISO 27001, and M365 certified with 99.99% uptime and 24/7 support.
- Scalable: Modular features like Attendant Console, Routing, and full Omnichannel.
Starting price
Alternatives
with better value for money
Luware Nimbus’s user interface
Luware Nimbus reviews
Overall rating
4.4
/5
7
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
5
4
3
2
1
3
4
0
0
0
Luware Nimbus's key features
Most critical features, based on insights from Luware Nimbus users:
All Luware Nimbus features
Features rating:
Luware Nimbus alternatives
Luware Nimbus
Starting from
75
/user
Salesforce Service Cloud
Starting from
25
Per month
Avochato
Starting from
1
Per month
BOSSDesk
Starting from
29
Per month
Luware Nimbus pricing
Value for money rating:
Starting from
75
/user
User opinions about Luware Nimbus price and value
Value for money rating:
Luware Nimbus integrations (12)
Luware Nimbus support options
Typical customers
Platforms supported
Support options
Training options
Luware Nimbus FAQs
Luware Nimbus has the following pricing plans:
Starting from: CHF75.00
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Luware Nimbus?
Luware Nimbus has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Luware Nimbus support?
Luware Nimbus supports the following languages:
English, German
Q. Does Luware Nimbus offer an API?
Yes, Luware Nimbus has an API available for use.
Q. What other apps does Luware Nimbus integrate with?
Luware Nimbus integrates with the following applications:
Pega Platform, Insightly, Jira, Pipedrive, Microsoft Teams, Salesforce Sales Cloud, SugarCRM, Siebel CRM, Zendesk Sell, ServiceNow, Dynamics 365 Customer Service, HubSpot CRM
Q. What level of support does Luware Nimbus offer?
Luware Nimbus offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat