Punchpass Pricing, Features, Reviews & Alternatives

Punchpass

Customer & attendance tracking for yoga and fitness studios

4.69/5 (32 reviews)

Punchpass overview

What is Punchpass?

Punchpass lets you manage your group classes simply and beautifully. We offer pass and punch card sales and tracking software which offers online sales and payment, attendance tracking, scheduling, reservation, reporting, and self check-in capabilities. We have many fans, including fitness studios, instructors, and personal trainers. But Punchpass is also loved by other types of business who offer group services, such as dog obedience schools and academic tutoring programs.

Punchpass allows you to create multiple pass types, single class passes, multi-visit punchcards, unlimited passes, class-specific passes, and discount codes. Customers can buy passes online, with integrated payment processing, and Punchpass automatically sends out purchase confirmation emails which can be customized by users. Attendance can be taken at classes, both through self check-in by customers, and users marking attendance within a class through a computer, tablet, or smartphone. New customers can be added, and passes assigned, while attendance is being taken, with Punchpass automatically flagging any customers without passes.

Punchpass presents users with monthly summaries of their business performance, including information on the number of passes sold, total revenue, and revenue by class. Users can also view more detailed reports, and download data in CSV format. Full customer histories can be accessed, with details of active and expired passes, and class attendance, which can be used to target emails to particular customer groups, such as those who have not attended a class in the last month.

Your customers can log into Punchpass online to view their purchase and class histories, purchase passes, check class schedules, make reservations, and more.

You can allow other instructors and staff to help with the administrative duties, including taking attendance and selling passes in person. You can restrict their access as necessary.
punchpass.net

Pricing

Starting from
$34/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English, German, French, Chinese (Traditional), Dutch and 4 other languages, Norwegian (Bokmal), Japanese, Swedish, Spanish
Punchpass screenshot: Your customers can see your schedule online as a list or calendar view. You can embed your class schedule right on your website for seamless integration at no extra charge :)Punchpass Overview for New UsersPunchpass screenshot: You can sell your passes and memberships online with Punchpass using our integration with Stripe.Punchpass screenshot: Your clients can log in to Punchpass right from your website.  They can book and pay easily from here & see their full account history.Punchpass screenshot: Your schedule looks great to your customers!  And when they log in, they can see their upcoming reservations at a glance.Punchpass screenshot: You can view a customer's detailed profile in Punchpass, including their passes, reservations and past attendances.Punchpass screenshot: It's easy to get your schedule online.  We support your regular classes, events, workshops, and multi-class series.Punchpass screenshot: Punchpass helps you sell and track all types of passes. Recurring memberships too!Punchpass screenshot: You can give other folks access to help you manage your business.  You can restrict what they see & maintain the privacy of your account.Punchpass screenshot: Your customers are at the heart of your business, and Punchpass lets you keep track of everything right here.  Our email features let you stay in touch too!Punchpass screenshot: Punchpass gives you detailed reports so you can see how your business is doing.Punchpass screenshot: Our reports help you manage your business smoothly.  You are always in the driver's seat.Punchpass screenshot: ❤️

Punchpass user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.6
  4.9
Anonymous

We absolutely love using Punchpass as our reservation system for our wellness studio.

Used daily for 6-12 months
Reviewed 2018-05-04
Review Source: Capterra

Pros
Using Punchpass was a breath of fresh air after having tried MindBody for a few month, paid an unjustifiable amount of money, had terrible customer service and couldn't get all the functionalities we wanted. Punchpass simplifies the admin side of it. It integrates with Stripe and their customer service is amazing.

Cons
The design and client experience isn't the most beautiful. However, a lot of improvements have been made lately and the site looks much better/modern now!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rebecca I.

Exactly what I needed

Used daily for 6-12 months
Reviewed 2021-01-27
Review Source: Capterra

PunchPass has been exactly what I needed to shift to fully managing my classes outside of a studio. It has also made accessing my teaching easy and more consistent for my students. Everything about PunchPass has been simple and intuitive. Their support system is super helpful, usually I can find the answer I need in on of their support articles and if not their support team responds quickly.

Pros
The simplicity of set up was great. I love that they make links to the site and specific passes easy to find and then copy to send to customers or put into marketing materials. The integration with Zoom and the automatic email reminders to students with the meeting link has been ideal for teaching mostly virtual. I also love that I can easily email and entire class roster with one click in order to send a link to the class recordings. The software has more capacity in reporting and customer communication that I haven't even used yet.

Cons
They have recently expanded the versatility to some of their features such as the content library which was helpful. I get the sense that they are consistently looking for ways to improve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Poor Customer service

Used daily for 1-2 years
Reviewed 2019-02-28
Review Source: GetApp

Just frustrated with the level of support punchpass offers. Have since looked to moving to MindBody with improved customer service.

Pros
Cheaper than the competitors in the booking market.

Cons
Customer service was very poor. Was blamed for not understanding the software when there were glitches with online payment occuring additional fees. Not a good look blaming customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Susan E.

Totally excited about PunchPass!

Used daily for less than 6 months
Reviewed 2019-09-20
Review Source: Capterra

I am very satisfied with PunchPass I have more to learn since I have only just finished my free trial and opened my account!

Pros
I am still learning but I was able to figure things out and I am not very technical. I can check my students in so much much faster!

Cons
It would be nice to be able to down load emails from contacts. Maybe you can but didn’t find a reference to that.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Excellent value when first sought out - other alternatives worth considering now.

Used daily for 1-2 years
Reviewed 2019-12-04
Review Source: Capterra

Punchpass was the best solution for a fitness studio a year or two ago when we first went looking. It served its purpose well but with increasing prices and the Canadian exchange, the monthly subscription is getting tiring. Now we've stumbled on other solutions that do all we need with a substantially lower yearly price point.

Pros
Punchpass is great for what it does: being a SaaS platform with no update/upkeep headaches and a simple-to-use platform for class registrations.

Cons
Because it's its own platform, it doesn't integrate very nicely with the rest of our tech stack which may be a pro or con depending on your setup. The price has increased and while we've been grandfathered in, it means we're pretty much stuck at the same tier unless we can stomach the jump to the next tier.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Punchpass pricing

Starting from
$34/month
Pricing options
Free trial
Subscription
View Pricing Plans

14-day free trial. No credit card required.

Punchpass has 3 pricing plans to fit your needs and your budget. We offer full support, unlimited users, and unlimited data with all plans.

We have a free 2-week trial, if you'd like to check it out yourself. We don't take your credit card, and there's absolutely no obligation. Sometimes it's good to get a feel for things so you can see for yourself what it's like. Our customers really like it!

We're always happy to answer questions during your trial period too. The trial is guided -- you can add a class to your schedule, add a test customer & see how it all works. if you like it, we can get your data over & you'll be ready to go!

The trial is fully featured, so you can see exactly how everything works before you start paying for the service.
We'd love to help you out!

Punchpass features

Customizable Templates

API (533 other apps)
Access Controls/Permissions (315 other apps)
Activity Dashboard (422 other apps)
Alerts/Notifications (451 other apps)
CRM (322 other apps)
Calendar Management (318 other apps)
Contact Management (379 other apps)
Customer Database (342 other apps)
Customizable Branding (379 other apps)
Data Import/Export (450 other apps)
Email Management (330 other apps)
Email Marketing (484 other apps)
Mobile Access (423 other apps)
Reporting & Statistics (447 other apps)
Reporting/Analytics (654 other apps)
Search/Filter (326 other apps)
Social Media Integration (328 other apps)
Surveys & Feedback (312 other apps)
Third Party Integrations (457 other apps)

Videos and tutorials

Additional information for Punchpass

Benefits

Online class schedule
Customer self check-in
Custom email creation & delivery
Automated email receipts and reminders
Full reporting
Sell passes online
Accept customer reservations
Waitlists for full classes
Offer series and workshops
Private 1-on-1 sessions
Sell recurring memberships
Collect online waivers
Offer customer logins so your clients can easily:
- Check their current pass status
- Purchase new passes
- See their upcoming reservations
- Book into classes quickly
- See their attendance history