Punchpass Pricing, Features, Reviews & Alternatives

Pros
Using Punchpass was a breath of fresh air after having tried MindBody for a few month, paid an unjustifiable amount of money, had terrible customer service and couldn't get all the functionalities we wanted. Punchpass simplifies the admin side of it. It integrates with Stripe and their customer service is amazing.

Cons
The design and client experience isn't the most beautiful. However, a lot of improvements have been made lately and the site looks much better/modern now!

Rating breakdown

Likelihood to recommend: 10/10

Pros
The simplicity of set up was great. I love that they make links to the site and specific passes easy to find and then copy to send to customers or put into marketing materials. The integration with Zoom and the automatic email reminders to students with the meeting link has been ideal for teaching mostly virtual. I also love that I can easily email and entire class roster with one click in order to send a link to the class recordings. The software has more capacity in reporting and customer communication that I haven't even used yet.

Cons
They have recently expanded the versatility to some of their features such as the content library which was helpful. I get the sense that they are consistently looking for ways to improve.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Cheaper than the competitors in the booking market.

Cons
Customer service was very poor. Was blamed for not understanding the software when there were glitches with online payment occuring additional fees. Not a good look blaming customers.

Rating breakdown

Likelihood to recommend: 0/10

Pros
I am still learning but I was able to figure things out and I am not very technical. I can check my students in so much much faster!

Cons
It would be nice to be able to down load emails from contacts. Maybe you can but didn’t find a reference to that.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Punchpass is great for what it does: being a SaaS platform with no update/upkeep headaches and a simple-to-use platform for class registrations.

Cons
Because it's its own platform, it doesn't integrate very nicely with the rest of our tech stack which may be a pro or con depending on your setup. The price has increased and while we've been grandfathered in, it means we're pretty much stuck at the same tier unless we can stomach the jump to the next tier.

Rating breakdown

Likelihood to recommend: 6/10