Punchpass Pricing, Features, Reviews & Comparison of Alternatives

Punchpass

Customer & attendance tracking for yoga and fitness studios

4.67/5 (30 reviews)

Punchpass overview

What is Punchpass?

Punchpass lets you manage your group classes simply and beautifully. We offer pass and punch card sales and tracking software which offers online sales and payment, attendance tracking, scheduling, reservation, reporting, and self check-in capabilities. We have many fans, including fitness studios, instructors, and personal trainers. But Punchpass is also loved by other types of business who offer group services, such as dog obedience schools and academic tutoring programs.

Punchpass allows you to create multiple pass types, single class passes, multi-visit punchcards, unlimited passes, class-specific passes, and discount codes. Customers can buy passes online, with integrated payment processing, and Punchpass automatically sends out purchase confirmation emails which can be customized by users. Attendance can be taken at classes, both through self check-in by customers, and users marking attendance within a class through a computer, tablet, or smartphone. New customers can be added, and passes assigned, while attendance is being taken, with Punchpass automatically flagging any customers without passes.

Punchpass presents users with monthly summaries of their business performance, including information on the number of passes sold, total revenue, and revenue by class. Users can also view more detailed reports, and download data in CSV format. Full customer histories can be accessed, with details of active and expired passes, and class attendance, which can be used to target emails to particular customer groups, such as those who have not attended a class in the last month.

Your customers can log into Punchpass online to view their purchase and class histories, purchase passes, check class schedules, make reservations, and more.

You can allow other instructors and staff to help with the administrative duties, including taking attendance and selling passes in person. You can restrict their access as necessary.
punchpass.net

Pricing

Starting from
$34/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Traditional), Dutch, French, German and 4 other languages, Japanese, Norwegian, Spanish, Swedish
Punchpass screenshot: Your customers can see your schedule online as a list or calendar view. You can embed your class schedule right on your website for seamless integration at no extra charge :)Punchpass Overview for New UsersPunchpass screenshot: You can sell your passes and memberships online with Punchpass using our integration with Stripe.Punchpass screenshot: Your clients can log in to Punchpass right from your website.  They can book and pay easily from here & see their full account history.Punchpass screenshot: Your schedule looks great to your customers!  And when they log in, they can see their upcoming reservations at a glance.Punchpass screenshot: You can view a customer's detailed profile in Punchpass, including their passes, reservations and past attendances.Punchpass screenshot: It's easy to get your schedule online.  We support your regular classes, events, workshops, and multi-class series.  Punchpass screenshot: Punchpass helps you sell and track all types of passes. Recurring memberships too!  Punchpass screenshot: You can give other folks access to help you manage your business.  You can restrict what they see & maintain the privacy of your account.Punchpass screenshot: Your customers are at the heart of your business, and Punchpass lets you keep track of everything right here.  Our email features let you stay in touch too!Punchpass screenshot: Punchpass gives you detailed reports so you can see how your business is doing.Punchpass screenshot: Our reports help you manage your business smoothly.  You are always in the driver's seat.Punchpass screenshot: ❤️

Punchpass reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.6
  4.9
Susan Engstrom

Totally excited about PunchPass!

Used daily for less than 6 months
Reviewed 2019-09-20
Review Source: Capterra

I am very satisfied with PunchPass I have more to learn since I have only just finished my free trial and opened my account!

Pros
I am still learning but I was able to figure things out and I am not very technical. I can check my students in so much much faster!

Cons
It would be nice to be able to down load emails from contacts. Maybe you can but didn’t find a reference to that.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Liezl Hoving

Great studio software

Used weekly for 1-2 years
Reviewed 2020-04-01
Review Source: Capterra

A good system for a larger studio.

Pros
It’s a great alternative to MindBody. Much easier to setup and use and much more affordable.

Cons
Being from Namibia, payment integrations of Stripe and PayPal don’t work for me, thus creating a a lot of manual payment processing.

Response from Trillo


Hi Liezl - Thanks for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Poor Customer service

Used daily for 1-2 years
Reviewed 2019-02-28
Review Source: GetApp

Just frustrated with the level of support punchpass offers. Have since looked to moving to MindBody with improved customer service.

Pros
Cheaper than the competitors in the booking market.

Cons
Customer service was very poor. Was blamed for not understanding the software when there were glitches with online payment occuring additional fees. Not a good look blaming customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Patricia Popp

User Friendly Streamlined Program For Fitness Business

Used daily for less than 6 months
Reviewed 2019-09-17
Review Source: Capterra

Excellent communication and very easy launching their system. Immediate customer responses.

Pros
It was so much easier to set up and costs much less than MINDBODY, which is essential for a small start up business like many fitness programs are. It has features I can grow into (and pay for) but eliminates the bells and whistles I don’t need. The people that assist me checking in clients report it is easy to learn. No long lines waiting to check in.

Cons
Doesn't have a downloadable app feature. I would like there to be a tighter interface with external card reader payments so I don’t have to enter these manually but I know that would happen if I paid for more services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ally Goodwin

FANTASTIC - software & service! After a long hunt, have found!!

Used daily for less than 6 months
Reviewed 2016-08-10
Review Source: Capterra

I have trialled many softwares for our yoga studio, and implemented a few of them. They were all messy for something that's meant to make it smoother! Punchpass is simple, fast and really effective. And they're always right there in response when you have questions - I've had MANY, despite it being more intuitive & straightforward than any other software I've tried, and they've always, always, been obliging. And while not the cheapest, it's far from the most expensive. Can't recommend highly enough.

Pros
Ease. Simplicity. Clarity. SImple and fast upon book in before class. Easy for students to use. Gives totals of passes sold, so helps with the books.

Cons
There's not yet a waitlist capacity, which they tell me though is in the pipeline - this would be really, really helpful. Also passes can get lost if the clients don't make an account before they purchase it - would be great to take the ability for them to do this away as it's a bit of a problem. And lastly the name! But it's still great software - unsurpassed.

Response from Trillo


Hi Ally-

Thank you SO much for taking the time to write such a lovely review of Punchpass. You warmed our hearts with your very kind words ¿.

And good news! We JUST added an easy way for you to restrict pass purchases to those who are logged on to Punchpass. Thanks for the suggestion!

Best,
Sharon

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Punchpass pricing

Starting from
$34/month
Pricing options
Free trial
Subscription
View Pricing Plans

14-day free trial. No credit card required.

Punchpass has 3 pricing plans to fit your needs and your budget. We offer full support, unlimited users, and unlimited data with all plans.

We have a free 2-week trial, if you'd like to check it out yourself. We don't take your credit card, and there's absolutely no obligation. Sometimes it's good to get a feel for things so you can see for yourself what it's like. Our customers really like it!

We're always happy to answer questions during your trial period too. The trial is guided -- you can add a class to your schedule, add a test customer & see how it all works. if you like it, we can get your data over & you'll be ready to go!

The trial is fully featured, so you can see exactly how everything works before you start paying for the service.
We'd love to help you out!

Punchpass features

Customizable Templates
Electronic Payments

API (399 other apps)
Activity Dashboard (252 other apps)
Activity Tracking (179 other apps)
Automatic Notifications (220 other apps)
CRM Integration (144 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customer Database (174 other apps)
Customizable Branding (226 other apps)
Customizable Reporting (178 other apps)
Data Import/Export (200 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reminders (199 other apps)
Reporting & Statistics (272 other apps)
Social Media Integration (188 other apps)
Surveys & Feedback (164 other apps)
Third Party Integration (247 other apps)

Videos and tutorials

Additional information for Punchpass

Key features of Punchpass

  • Customer self check-in
  • Restricted passes
  • Purchase histories
  • Segmented emails
  • Multi-language
  • Attendance tracking
  • Data backups
  • Customer logins
  • Online payments
  • Customer histories
  • Customizable automated emails
  • Online pass purchases
  • Bulk email
  • Instructor logins
  • Multi-currency
  • Monthly summaries
  • Revenue tracking
  • Customer reports
  • Online schedule
  • Class reservations
View All Features

Benefits

Online class schedule
Customer self check-in
Custom email creation & delivery
Automated email receipts and reminders
Full reporting
Sell passes online
Accept customer reservations
Waitlists for full classes
Offer series and workshops
Private 1-on-1 sessions
Sell recurring memberships
Collect online waivers
Offer customer logins so your clients can easily:
- Check their current pass status
- Purchase new passes
- See their upcoming reservations
- Book into classes quickly
- See their attendance history