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Punchpass Logo

Punchpass

Customer & attendance tracking for yoga and fitness studios

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Punchpass Pricing, Features, Reviews and Alternatives

Punchpass product overview

Price starts from

39

Per month

Per Feature

What is Punchpass?

Punchpass lets you manage your group classes simply and beautifully. We offer pass and punch card sales and tracking software which offers online sales and payment, attendance tracking, scheduling, reservation, reporting, and self check-in capabilities. We have many fans, including fitness studios, instructors, and personal trainers. But Punchpass is also loved by other types of business who offer group services, such as dog obedience schools and academic tutoring programs.

Key benefits of using Punchpass

Online class schedule
Customer self check-in
Custom email creation & delivery
Automated email receipts and reminders
Full reporting
Sell passes online
Accept customer reservations
Waitlists for full classes
Offer series and workshops
Private 1-on-1 sessions
Sell recurring memberships
Collect online waivers
Offer customer logins so your clients can easily:
- Check their current pass status
- Purchase new passes
- See their upcoming reservations
- Book into classes quickly
- See their attendance history

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Knowledge Base
FAQs/Forum

Training options

Documentation
Live Online
Webinars
Videos

Punchpass pricing information

Value for money

4.4

/5

36

Starting from

39

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Punchpass features

Functionality

4.4

/5

36

Total features

62

6 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Alerts/Notifications
Data Import/Export
Email Marketing
Mobile Access
Customizable Branding
Customizable Templates

Functionality contenders

Punchpass users reviews

Overall Rating

4.7

/5

36

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.25/10
Rating distribution

5

4

3

2

1

27

8

0

0

1

Pros
The simplicity of set up was great. I love that they make links to the site and specific passes easy to find and then copy to send to customers or put into marketing materials.
It is great that most things can be sorted out on one page and that you are not led through 4 pages to complete a task/transaction. The support team have been amazing.
The software is great, super usable and the customer service is outstanding.
Cons
Just frustrated with the level of support punchpass offers.
I was using paper cards and it was making my life crazy. People would lose them, and expect me to know what was on them, etc.
Was blamed for not understanding the software when there were glitches with online payment occuring additional fees. Not a good look blaming customers.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We absolutely love using Punchpass as our reservation system for our wellness studio.

Reviewed 4 years ago
Pros

Using Punchpass was a breath of fresh air after having tried MindBody for a few month, paid an unjustifiable amount of money, had terrible customer service and couldn't get all the functionalities we wanted. Punchpass simplifies the admin side of it. It integrates with Stripe and their customer service is amazing.

Cons

The design and client experience isn't the most beautiful. However, a lot of improvements have been made lately and the site looks much better/modern now!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software : not too complex but all the important features for a medium sized yoga studio

Reviewed 5 months ago

Great product and superb service. From the integration over some questions here and then, the team is always quickly helping out.

Pros

The backend is easy to use, reliable and comes with good reporting to keep an eye on sales and customers activities. From the client's side no complaints, user friendly. Modern design that fits nicely into our website.

Cons

Not much to complain about... a bit more flexibility when it comes to manually adjusting payments would be nice (especially for memberships)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Poor Customer service

Reviewed 3 years ago

Just frustrated with the level of support punchpass offers. Have since looked to moving to MindBody with improved customer service.

Pros

Cheaper than the competitors in the booking market.

Cons

Customer service was very poor. Was blamed for not understanding the software when there were glitches with online payment occuring additional fees. Not a good look blaming customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Simple Easy to Use Studio Software

Reviewed 4 months ago

Excellent customer service, great integrations for teaching online and having an online library. One of the best pieces of software for the price.

Pros

Integrating Punchpass was very straightforward, clients found it very easy to use and navigate on their own.

Cons

The interface is lacking in my opinion - could be better and the ability to customise the look and feel is also not there - one of the key reasons I left. While I do agree with function over form, after 4 years I had hoped for some improvement here.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exactly what I needed

Reviewed 2 years ago

PunchPass has been exactly what I needed to shift to fully managing my classes outside of a studio. It has also made accessing my teaching easy and more consistent for my students. Everything about PunchPass has been simple and intuitive. Their support system is super helpful, usually I can find the answer I need in on of their support articles and if not their support team responds quickly.

Pros

The simplicity of set up was great. I love that they make links to the site and specific passes easy to find and then copy to send to customers or put into marketing materials. The integration with Zoom and the automatic email reminders to students with the meeting link has been ideal for teaching mostly virtual. I also love that I can easily email and entire class roster with one click in order to send a link to the class recordings. The software has more capacity in reporting and customer communication that I haven't even used yet.

Cons

They have recently expanded the versatility to some of their features such as the content library which was helpful. I get the sense that they are consistently looking for ways to improve.

Punchpass FAQs and common questions

Q. What type of pricing plans does Punchpass offer?

Punchpass has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Punchpass?

Punchpass has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. What languages does Punchpass support?

Punchpass supports the following languages:
Chinese (Traditional), Dutch, English, French, German, Japanese, Norwegian (Bokmal), Spanish, Swedish


Q. Does Punchpass offer an API?

No, Punchpass does not have an API available.


Q. What other apps does Punchpass integrate with?

Punchpass integrates with the following applications:
Stripe


Q. What level of support does Punchpass offer?

Punchpass offers the following support options:
Chat, Email/Help Desk, Knowledge Base, FAQs/Forum

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