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Overview

Best customer feedback tool for companies requiring actionable feedback from customers to detect satisfaction gaps and resolve issues.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(10)

5

4

3

2

1

6

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We identified the solution as including hover-popups to explain the functions of the new icons, as well as a link at the top to our help section.
We rectified the processes and improved our website to offer a better experience to our customers.
The branching technology on surveys makes it easy to target customers based on their behaviour. Also the design API meant it was easy to brand our overlays in a way that suited our business.

Cons

By incorporating the popup surveys, we could pinpoint that the customers face difficulties in the navigation and checkout process, which made them abandon the website before completing the purchase.
We needed to know this group’s pain points. So, we targeted the popup questions based on user behaviour to ask them what we should do to address their concerns.
The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features12
  • API
  • Geotargeting
  • Lead Generation
  • Metadata Management
  • Question Branching
  • Question Library
  • Reporting & Statistics
  • Sentiment Analysis
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Visitor Management

Integrations

  • Total integrations12
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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