Raklet Reviews

Raklet has a lean and well thought architecture that provides you the most important features you need for membership features. It looks familiar from day 1 and is easily usable by staff without extensive training.

Well, we are currently working on a feature to customize Raklet to insert a specific type of membership information. If we fail on that, its customizability would be the least liked feature but currently that is not the case.

Hi Fatih, It's of top priority for us that our platform is as affordable as it is functional and easy-to-use, so we are very happy to hear that you agree with us on this. We also hope that the whole customization process worked out well for you and you are content with the new features! Best, Raklet Team

It's really easy to import members, assign dues and collect payments online. We use it for membership management at Center for Financial Inclusion at Accion.

Nothing in particular. It works like a charm.

Hello Garret, We are very happy to hear that you found our service to your liking. Our customer support team works quite hard to give you, our precious customers the best experience possible. It's a pleasure to work with you! Best, Raklet Team

the poor service and communication make it difficult to comment here. For a time, the renewals and notices went out smoothly, then, for no apparent reason, they stopped. Then, many memberships were deleted, again. no reason for this was given.

Not consistent. The updates seem to "break" processes that had been working fine.

I'm founder of Raklet and I want you to know more about what happened here. We're a US corp, operating in California. We have been a remote company since 2013. That's how we have the best pricing in the market. Our product is modern and easy to use. We offer free email/chat support and respond in less than 24 hours (usually within minutes). We worked with Horticultural Art Society for about...

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The system is user friendly and customer support is outstanding!

Getting new implementations or having to pay for them as Raklet is still a work in progress.

We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members. In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will...

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Feature limitations on artifact submission

Hi Amando, Thank you so very much for taking the time to write us a review. As a team, we are doing our very best to make our platform user-friendly and customizable. It's also very important for us that our customers find a direct way to communicate with our team, so any suggestion or support request doesn't go overlooked. It's a pleasure to be of service. Best, Raklet Team

It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.

At the moment - I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we...

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Hi Elisabetta, Thank you so much for taking the time to leave such a thorough feedback, we really appreciate it! It's of utmost importance for us that our customers find us easy to reach and pleasant to communicate with. We do our best to be open for any suggestions being sent our way too. We now have an export feature where you can get a detailed list of all of your members with any information stated in their profiles. You can also find the guide on this in our help center. It's a delight to be of service. Best, Raklet Team

It's a one-stop shop for our alumni, easy to use, and brings our community together. As the admin side, we use it on a daily basis and it makes our job way easier.

From time to time, we may experience problems on the admin side and need improvement.

It allows us to handle a huge amount of members profiles (more than 15000) for an inexpensive monthly fee.

I wish there was a way to apply a tag to more than a profile at a time

Even though there is a distance and hour differences your staff is pro and helping a lot.

Some of your procedures are not user friendly. And you are expensive for turkish market

We had many very specific needs, and the Raklet team was super responsive to assist us in meeting those. Our organization is entirely volunteer-run, and we needed things to be pretty simple. We also needed our members to have a lot of control over what information gets posted publicly and what is available only to site administrators.

It would be nice if there was a little bit more of a way to explain the various built-in member fields to our members, so they know what information is sought.

Hi Margo, Thank you so much for the wonderful review you left for us. In Raklet, it's one of our top priorities to make our platform as customizable as possible for our customers for the best experience. We'll be adding your suggestion to increase the visible details about custom fields for members as well! Best, Raklet Team

Raklet is very handy if you like to have a membership management tool for your association in combination with a private social network for your members. I really like the approach to sharing new developments in the community. All functionalities are mainly focussed on customer needs and once they are developed they will be released to other organizations as well. The Raklet team is very friendly and is willing to help and assist with any adaptions and where ever possible. Their development prices are quite competitive.

It seems to be an ongoing project where major developments can be only expected if paid for. This means that basic functionalities should be checked before a decision is made. Adaptions will cost you extra. A high number of smaller developments are risking to get a kind of "messy code" - Therefore, in my opinion, a basic revision of the Raklet code every now and then would be a reasonable measure.

Thanks for your detailed feedback Christian. We're constantly improving our platform and we're glad to have you onboard!

Easy to use and straightforward. We are people with low vision, a more visible visuality can be used.

Coloring and themes can be chosen. We are people with low vision, a more visible visuality can be used.

Hi Hakan, Thank you for taking the time to leave us a review. We're happy to hear that you enjoyed working with us. Your satisfaction is our priority, and as acclaimed by your review, we pride ourselves on our exceptional customer support. We love working with non-profits, and helping them grow, and for this reason, we offer a %50 discount on our Professional and Premium plans. Also, thank you for leaving your feedback on the platform's accessibility. We try to follow the standard rules on this and we make it a priority for us to make sure our platform is easy to use by users who are deaf or visually impaired. We know that we can always get our system to function better on this so if you have any suggestions, please don't hesitate to hit us at support@raklet.com.

- The possibility of managing the administration, organisation and communication of a big Association of thousands members - the possibility of solving problems quickly through chat or Skype call - the possibility of organising crowdfunding - the kindness of the staff

- some graphic limitation - as far as I know, it does not preview the possibility of sending Newsletter to people outside the Association, but only to registered Members. But it would be useful, to promote the Association and the events.

Hi Elisabetta, Thank you so very much for your feedback. Hearing these beautiful words means so much to us, especially from one of our first customers! That is true, you can't send a Newsletter to people who aren't your members. But you can always add those people as contacts (they don't necessarily need to be subscribed to any membership plan) and send them Newsletters that way. Best, Raklet Team

Setup your membership plans, collect new ones online and the system will take care of renewals and follow ups for you. You can use their newsletter functionality to send newsletters. Another great feature is their event management check-in. We can sell tickets online and at the door. We can easily check-in guests and follow up after the event accordingly.

No cons were added to this review

Hi Zeynep, We are very happy to hear all these kind words from you, thank you so much! Your contentment is a priority for our support team, and we constantly work on improving our platform with our customers' feedback and suggestions. It's a pleasure to be working with you. Best, Raklet Team

I like the integration of the membership status (active/not active) with the event booking system. It simplifies greatly the management of our activities since we impose having people to pay when they book.

There is a small caveat about defining fields in the registration process and the lack of "system logic" questions (if you answer like this, you will have another field showing).

Thanks Gilles! We're glad that you're happy with Raklet. We release new features every week so we'll make sure to address complex forms as well. Until then, this can be easily built with custom css/js we provide on the admin panel.

We were looking for an "off the shelf" software package that would continue to grow and adapt over time, offering more services and a more professional feel than the old bespoke membership system we had. It has transformed the member experience and Raklet have listened to our needs and tried to accommodate. As a small NGO our resources are limited, so this works very well for us.

The need to customise certain aspects (e.g. country categories) is good, but also takes time and extra money.

Hi Callum, Thank you for your kind review, hearing that we were able to meet the needs of a customer of ours always makes us very happy! We are also a growing platform, so any suggestion or feedback from you lets us build something better! Best, Raklet Team

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No cons were added to this review

Thanks so much for your feedback! We're always here to help and make Raklet even more efficient for our organizations.

It is really modern and easy to use. All the apps are connected so you can use CRM, Email Marketing, Mobile Apps, Membership Management all in one place. Support team is really helpful as well.

Nothing in particular. Custom development is affordable as well. Any feature we need is built by Raklet team.

Thanks!

What I like most is all of the features in one system. There's the ability to invoice clients, send newsletters, and post message boards.

I'm responsible for sending newsletters in our organization. I would like to have the ability to add illustrations to the newsletters and send them to my contacts email addresses. I also wish that the mobile app was a bit more intuitive for technology challenged persons. There's also no way (that I have found) to send notifications to our members; our members would have to remember to log into the app to see updates.

Raklet has been a really helpful tool in the Administration of our society since the moment we started using it. Very easy to use and it really had made our life easier. Support team is working so good as well.

It would be useful for promotion to be able to send Newstletter also to contacts out of the Society members

Hi Jimena, Thank you for your kind comments. Our priority is to make sure that our customers find our system easy to navigate and don't get lost among details. We'll make sure to add your suggestion to our roadmap and will let you know once it is live. Best, Raklet Team

one of the best thing about raklet is that they keep updating their application continuously.

No cons were added to this review

Thanks so much Can! We love working with you as well!

the software manages the activities from A to Z

the summary of payments is difficult to read. the list is by payment date and not by activity payment

We are using Raklet in one of our association. We collected membership fees using mail and sms services. We easily announce events and sell tickets via Raklet. It solved many of our daily problems. I recommend it!

Filtering could be a bit better. It is easy to use though.

Thanks for your feedback! We'll make sure to improve our filtering options.

Raklet is a point solution for our donation system. It is designed for effective collaboration and social networking and managing our complex deals with members and donors. It is also useful and nice tools for small to midsized civil societies and NGOs.

Some menus and forms are a little bit confusing. Workflow and knowlgedge management are not flexible enough.

Hi Cokun, Thank you a lot for your nice review, we are very happy to see that you feel content with what we have to offer. We take pride in our well-rounded platform and always aim higher to be of better service to you. We've been working on the clarity of navigation of our system, and we hope you'll like the new updates! Best, Raklet Team

We can filter members on any title and we can add extra tags. Than could send sms and emails via the same platform easily. It is also great that members can source and communicate with each other. So the system works like yellow pages.

The customization features could be more

Thanks for your review! We're constantly improving our platform so stay tuned for our upcoming releases.