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SAP Customer Experience

Enterprise CRM software

Table of Contents

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Find out with a

SAP Customer Experience - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

SAP Customer Experience overview

Based on 245 verified user reviews

What is SAP Customer Experience?

Reviews for SAP Customer Experience come from a wide variety of industries, including computer software (10% of reviewers), information technology and services (8%), and telecommunications (7%). The most frequent use case for SAP Customer Experience cited by reviewers is CRM (44% of reviewers).

What do users say about SAP Customer Experience pricing?

Reviewers appreciate SAP Customer Experience’s comprehensive functionality and economic benefits for larger businesses, and some users say the pricing is competitive for similar platforms. However, many reviewers indicate high costs make it less accessible for smaller firms, and some users report ongoing expenses are difficult to justify.

Starting price

58per user /
per month

Alternatives

with better value for money

Pros & Cons

Client Support

Cloud

Training and Learning Curve

Ease of Use

Pricing

Transactions

SAP Customer Experience’s user interface

Ease of use rating:

4.3

(245)

SAP Customer Experience pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(11)

3-4(111)

5(123)

What do users say about SAP Customer Experience?

Select to learn more

Who uses SAP Customer Experience?

Based on 245 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Telecommunications

Electrical/Electronic Manufacturing

Others

Use cases

CRM

Customer Service

Customer Experience

Account Management

Sales Tracking

SAP Customer Experience's key features

Most critical features, based on insights from SAP Customer Experience users:

Reporting/Analytics

4.7

(23)

Email management

4.4

(20)

Contact management

4.3

(18)

Mobile access

4.5

(13)

Lead management

4.4

(16)

Support ticket management

4.7

(14)

All SAP Customer Experience features

Features rating:

4.2

(245)

Automated routing

4.0

(3)

Client management

4.8

(5)

Customer complaint tracking

5.0

(2)

Customer database

4.8

(14)

Customer history

4.7

(3)

Knowledge base management

4.3

(10)

Interaction tracking

4.8

(4)

Pipeline management

3.8

(4)

Sales pipeline management

4.3

(12)

Feedback management

4.5

(6)

Forecasting

3.8

(4)

Campaign management

4.0

(2)

Lead segmentation

(0)

Live chat

(0)

Marketing automation

(0)

Multi-Campaign

(0)

Multi-Channel data collection

4.5

(2)

ROI tracking

(0)

Routing

4.0

(2)

(0)

Lead qualification

(0)

Lead generation

4.0

(1)

For startups

(0)

For insurance industry

(0)

CRM

(0)

Communication management

(0)

Channel management

(0)

Campaign planning

3.0

(1)

API

(0)

SAP Customer Experience alternatives

SAP Customer Experience

4.3

(245)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

4.0

Customer Support

4.2

Salesforce Sales Cloud

4.4

(18.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zendesk Suite

4.4

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveChat

4.6

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

SAP Customer Experience pricing

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about SAP Customer Experience price and value

Value for money rating:

4.0

Of 26 reviews that provide robust commentary on SAP Customer Experience's price and value, 30% mention it in a positive light.

Reviewers appreciate SAP Customer Experience’s comprehensive functionality and economic benefits for larger businesses, with some saying its value for money is good if the organization has significant revenue. Some users say the pricing is competitive compared to similar platforms, though they note it comes with a high price tag. However, many reviewers indicate the cost of licensing, implementation, training, and maintenance is very high, making it less accessible for small firms or those with tight budgets. Some users report that necessary features can drive up costs further, and they often find ongoing expenses difficult to justify.

, and

To see what individual users think of SAP Customer Experience's cost and value, check out the review excerpts below.

“I am also impressed that such a complete and powerful solution can be implemented easily and quickly; I like its pay-per-use licensing approach, which is attractive to any company wishing to implement the system; it is cloud-based, which makes it easy to use.”

Alex P.

System Analyst.

“Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. ”

Michael B.

Project Manager

“Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms.”

Jennifer H.

Sales and Marketing Specialist

SAP Customer Experience support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Training options

Documentation

SAP Customer Experience FAQs

Q. Who are the typical users of SAP Customer Experience?

SAP Customer Experience has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

These products have better value for money

Q. What is SAP Customer Experience used for?

SAP Customer Experience offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM. Integrated knowledge management, along with rules-based email management, allows agents to solve issues faster within the CRM. The marketing and sales analytics features, combined with the reporting tools offered in SAP Customer Experience, allow marketing and sales departments to refine their campaign strategy. Align teams on company goals and team objectives by analyzing performance and coordinating efforts with call lists, agent scripts and promotional campaigns. Create and execute marketing campaigns using data gathered though SAP Customer Experience. Marketing campaign efforts can be implemented globally, regionally or locally. Campaign performance can be monitored in real-time and scenario-based campaigns can be implemented. The pipleline management tools offered by SAP Customer Experience allow sales reps to qualify leads more efficiently and to make use of cross-selling and up-selling opportunities. Sales reps can use the SAP ERP integration to manage sales orders, quotes and contracts, processing and closing deals more efficiently.

Q. What are the benefits of using SAP Customer Experience?

Marketing: Get valuable insights on customer interactions and marketing activities to refine marketing campaigns.

Sales: Use the sales planning and forecasting tools to ensure teams are inline with goals. Manage teams across territories, and see their real-time performance.

Services: The app supports customer service teams, and service industry staff. Tools include field service management; warranty and claim management, service contract management, returns and depot repair, and more.

Partner Channel Management: You can use SAP Customer Experience to manage partner relationships. Streamline processes for partner recruitment, communications, channel marketing and forecasting, partner order management, analytics and more.

Interaction Center: Manage and record all your client interactions across multiple channels, for both inbound and outbound communications. These tools support telemarketing, telesales, customer service, email response, and multifunctional shared service.

Q. What languages does SAP Customer Experience support?

SAP Customer Experience supports the following languages:
English

Q. Does SAP Customer Experience support mobile devices?

SAP Customer Experience supports the following devices:
Android, iPad, iPhone

Q. Does SAP Customer Experience offer an API?

No, SAP Customer Experience does not have an API available.

Q. What level of support does SAP Customer Experience offer?

SAP Customer Experience offers the following support options:
Chat