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SAP Customer Experience
5
123
4
83
3
28
2
6
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise CRM software
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SAP Customer Experience - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
SAP Customer Experience overview
Based on 245 verified user reviews
What is SAP Customer Experience?
Reviews for SAP Customer Experience come from a wide variety of industries, including computer software (10% of reviewers), information technology and services (8%), and telecommunications (8%). The most frequent use case for SAP Customer Experience cited by reviewers is CRM (44% of reviewers).
What do users say about SAP Customer Experience pricing?
Reviewers indicate SAP Customer Experience provides comprehensive functionality, and some find its pricing competitive for large enterprises. However, many reviewers say high licensing, implementation, and maintenance costs limit accessibility for smaller businesses, prompting some to seek cheaper alternatives.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Client Support
Cloud
Client Implementation
User Interface
Ease of Use
Pricing
SAP Customer Experience’s user interface
SAP Customer Experience reviews
Overall rating
4.3
/5
245
Positive reviews
67
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.67/10
5
4
3
2
1
123
83
28
6
5
Ajay N.
Material Management
WILLIAM E.
QA Specialist
NUICA T.
Accounts payable
Sharrell V.
Accounts Receivable
Jon F.
Manager
Megan D.
MSP Sales
Who uses SAP Customer Experience?
Based on 245 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
SAP Customer Experience's key features
Most critical features, based on insights from SAP Customer Experience users:
All SAP Customer Experience features
Features rating:
SAP Customer Experience alternatives
SAP Customer Experience
Starting from
58
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Zendesk Suite
Starting from
55
/user
Per month
SAP Customer Experience pricing
Starting from
58
/user
Per month
User opinions about SAP Customer Experience price and value
Value for money rating:
Of 25 reviews that provide robust commentary on SAP Customer Experience's price and value, mention it in a positive light.
Reviewers indicate SAP Customer Experience offers comprehensive functionality and some find its pricing competitive for larger businesses with significant budgets. Some users report economic benefits and feel the value for money is good if the software’s advanced features are fully utilized. However, many reviewers say the cost of licensing, implementation, training, and maintenance is very high, making it less accessible for small firms or those with limited budgets. Some users report that ongoing operational expenses and the need for specialized consultants further increase total costs, leading some to switch to more affordable alternatives.
, and
SAP Customer Experience integrations (0)
Integrations rated by users
We looked at 245 user reviews to identify which products are mentioned as SAP Customer Experience integrations and how users feel about them.
Integration rating: 5.0 (2)
“ntegration with SAP Commerce Cloud is important because it connects payments directly to the ecommerce system, making checkout smoother and keeping orders and payment data properly synced without extra manual effort.”
Swarnima G.
Software Engineer
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Allows communication from inside the platform to automate regular communication.”
Stuart P.
Accountant
Other top integrations
SAP Customer Experience support options
Typical customers
Platforms supported
Support options
Training options
SAP Customer Experience FAQs
SAP Customer Experience has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is SAP Customer Experience used for?
SAP Customer Experience offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM. Integrated knowledge management, along with rules-based email management, allows agents to solve issues faster within the CRM. The marketing and sales analytics features, combined with the reporting tools offered in SAP Customer Experience, allow marketing and sales departments to refine their campaign strategy. Align teams on company goals and team objectives by analyzing performance and coordinating efforts with call lists, agent scripts and promotional campaigns. Create and execute marketing campaigns using data gathered though SAP Customer Experience. Marketing campaign efforts can be implemented globally, regionally or locally. Campaign performance can be monitored in real-time and scenario-based campaigns can be implemented. The pipleline management tools offered by SAP Customer Experience allow sales reps to qualify leads more efficiently and to make use of cross-selling and up-selling opportunities. Sales reps can use the SAP ERP integration to manage sales orders, quotes and contracts, processing and closing deals more efficiently.
Q. Does SAP Customer Experience support mobile devices?
SAP Customer Experience supports the following devices:
iPhone, iPad, Android
Q. What level of support does SAP Customer Experience offer?
SAP Customer Experience offers the following support options:
Chat