Shore Pricing, Features, Reviews & Comparison of Alternatives

Shore

Online booking tool for SMBs

4.19/5 (32 reviews)

Shore overview

Shore is a one-stop shop to digitize business workflows, providing the necessary tools to monetize existing customers, generate new ones and stand out from competition with state-of-the-art websites and customer retention tools.

CRM
Shore's cloud based CRM system includes state of the art scheduling management, an online customer database, a Newsletter function and many other features that help businesses to run more effectively and let customers book appointments more easily.

Web
Shore create state-of-the-art websites with designs which are 100% customized to the client's preferences. Shore also take care of OnPage SEO and Keyword management, making it easier for customers to locate a business via Google or other Search Engines.

App
Shore can also build custom mobile apps. The app can be individualized and created entirely according to a business's needs - containing all relevant information and the possibility to book an appointment within the app. Shore also host the app on Apple’s app store and Google’s play store.

Network
Shore's Network feature lists clients among 30 business directories like Foursquare, Facebook, Google, Yahoo, Bing and many more. Users are then able to reach out to more customers, engage with them and receive bookings directly, on not just one - but 30 different platforms.
www.shore.com

Pricing

Starting from
$99
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Europe

Supported languages

English, French, German, Italian, Norwegian and 3 other languages, Spanish, Swedish, Turkish

Shore reviews

Value for money
Features
Ease of use
Customer support
  3.9
  3.7
  4.1
  4.2
Josephine A

Smooth & Beautiful User Experience + User Interface

Used daily for 6-12 months
Reviewed 2019-07-27
Review Source: Capterra

I used the free trial early in 2018 and tested it again just last month, and WOW there has been major upgrades to make it the easiest to use (in my opinion) booking software in the market for now. It's just missing 2 key features that are keeping me from making the jump over from Acuity. Shore's dashboard, menu, and overall navigation are very easy to use and doesn't require a high learning curve. The entire interface is quite beautifully arranged in a modern, clean way so it doesn't feel overloaded or cluttered for such a feature-rich software. It's got all the bells and whistles in a neat package that will be useful for most SMB owners. What I mean is: you don't need to buy digital marketing software and text (SMS) services, and whatever digital service you need to reach new audiences separately. Shore has the key functionalities of those features built into their system. I'm currently paying extra for digital marketing (ConvertKit) and text functionality (Twilio), which balloon my operating costs (their services are priced based on size of customer base; more customers = higher $ subscription). With Shore alone, you could probably easily save $50+/month (i.e., booking, digital marketing, SMS communication). Again, if/when Shore includes a class package option and allows customers to book multiple appointments at a time, I'm switching over.

Pros
-Clean, bright, and modern interface -Easy to navigate (easiest to use imo in the current market) -Email newsletter/marketing with tagging and segmentation tools -Customer database w/extra profile features -Text reminder function -AMAZING dashboard with reporting/insight tools for business analysis -Responsive client support

Cons
Two features that would make Shore the go-to booking software for me is: 1) to have a class package option, as many of my customers like to buy packages at a discounted price; and 2) to allow the customer to book more than 1 appointment at a time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Carl Allain

waste of money. Very poor software and service. Using shore has made my life hell

Used daily for 1-2 years
Reviewed 2018-06-08
Review Source: Capterra

Pros
Nothing to like other than our clients giving us another thing to talk about whilst in the barber chair

Cons
Where do I start? The practicality of the software is shocking. The fact that all I've ever asked for is for my clients to have a login on the app they designed for us so when they book an appointment they don't have to fill in there details every time is poor and they can't in a year and a half resolve the problem. Then there's the being able to have me and my colleague on different time slots. How hard is it to have one barber operating 20-minute slots and one 30 minute slots. Also after a year and half my account manager only just tells me how appointments can be canceled by the client after months of asking. Lastly, there's the shore app keeps kicking me and my colleague out so every time we go to check our appointments we have to log back in. Not good customer service neither I've requested on numerous occasions that things be organized better on my app and website with no luck in getting it right. All in all a complete waste of my time and money I had been better off using another provider like Booksy or cue junky. The only thing that would make me happy now is being compensated for my horrible experience so I can set up my booking service elsewhere

Response from Shore


Hello Mr. Allain,
We would like to apologize and we're sorry to hear you're that your unsatisfied with our product and service.
We always try to implement our customer's feature requests, but unfortunately it is not possible to realize every request immediately.
We are still in contact with you regarding your issues with the Shore business app.
Please contact us if you are still unhappy with your website or app and we'll try to find solutions as quick as possible.
We're looking forward to hearing from you.

Kind regards,
Your Customer Relations Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Sergio Slavnov

Exceptional Product, Even Better Service

Used daily for 2+ years
Reviewed 2019-09-17
Review Source: Capterra

Pros
The software fits my needs, and I have never had any customer complaints regarding ease of use. I run a very busy private hairstyling business in NYC, and with customers paying $100 plus for men's​ haircuts, you can expect a very picky/particular clientele. With that said, everyone finds the system easy to use and book, even with multiple booking types.​ My representative, has been extremely accommodating. He was always quick to respond and is very knowledgable about the product. I couldn't ask for better customer service.

Cons
Nothing to add to this category, I am very pleased with the service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Michelle Dawnn

Excellent Support Team for My Business

Used weekly for 1-2 years
Reviewed 2019-08-27
Review Source: Capterra

The Shore Team provides exceptional service! From day one of building my site they've been patient with all my requests and always ensure my overall satisfaction. No matter how big or small the job, they work to solve my issues in a timely manner. And when I need a minor change here or there, they efficiently and effectively complete each task. It gives me such peace of mind having this kind of support for my business. I always feel valued and taken care of which isn't the norm these days. Definitely the type of people I want in my corner. I highly recommend them a try!

Pros
Ease of use and having all the features I need under ONE umbrella.

Cons
It can be a little unpredictable at times with regards to appointment and odd changes to the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Michail Klaus

Hi, I use Calender since3 Years ago , I do a GOOD & MORE Business with this Service. I LOVE IT

Used daily for 2+ years
Reviewed 2018-04-24
Review Source: Capterra

I use Shore Calender since 3 Years ago , I do a GOOD & MORE Business with this Service. I LOVE IT

Pros
EASY & FAST Hi, I use Calender since3 Years ago , I do a GOOD & MORE Business with this Service. I LOVE IT

Cons
I do more MONEY with this Service THANK YOU SOO MUCH Hi, I use Calender since3 Years ago , I do a GOOD & MORE Business with this Service. I LOVE IT

Response from Shore


Hello Michail!
we're excited that you're so happy with Shore!
Thank you for your kind words!
We wish you the very best for the future and we are looking forward to a long lasting and successfull partnership!
Kind regards,
Your Shore Relations Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Shore pricing

Starting from
$99
Pricing options
Subscription
View Pricing Plans

Shore offers multiple solutions and depending on the combination of solutions, the price varies.

Shore features

CRM Integration
Calendar Management
Reminders
Social Media Integration

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (194 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reporting & Statistics (225 other apps)
Third Party Integration (210 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Shore

Benefits

Shore helps businesses to run their day more effectively,

Businesses are able to manage their OnPage SEO and keywords with Shore.

Shore provides businesses with their own custom-made app and access to 30 network platforms.

Benefits for customers include the ability to book appointments online more easily.

With Shore, customers are able to locate and stay connected with a business.