Shore Pricing, Features, Reviews & Comparison of Alternatives

Shore

Online booking tool for SMBs

4.21/5 (33 reviews)

Shore overview

What is Shore?

Shore is a one-stop shop to digitize business workflows, providing the necessary tools to monetize existing customers, generate new ones and stand out from competition with state-of-the-art websites and customer retention tools.

CRM
Shore's cloud based CRM system includes state of the art scheduling management, an online customer database, a Newsletter function and many other features that help businesses to run more effectively and let customers book appointments more easily.

Web
Shore create state-of-the-art websites with designs which are 100% customized to the client's preferences. Shore also take care of OnPage SEO and Keyword management, making it easier for customers to locate a business via Google or other Search Engines.

App
Shore can also build custom mobile apps. The app can be individualized and created entirely according to a business's needs - containing all relevant information and the possibility to book an appointment within the app. Shore also host the app on Apple’s app store and Google’s play store.

Network
Shore's Network feature lists clients among 30 business directories like Foursquare, Facebook, Google, Yahoo, Bing and many more. Users are then able to reach out to more customers, engage with them and receive bookings directly, on not just one - but 30 different platforms.
www.shore.com

Pricing

Starting from
$99
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, French, German, Italian, Norwegian and 3 other languages, Spanish, Swedish, Turkish

Shore user reviews

Value for money
Features
Ease of use
Customer support
  3.9
  3.8
  4.1
  4.2
Paul Andrew Dunne

Fantastic service, brilliant features, great value!

Used weekly for less than 6 months
Reviewed 2018-04-27
Review Source: Capterra

I help clients by building and upgrading their websites. This is a fantastic booking solution at a price-point all my clients can afford that greatly enhances the service I provide.

Pros
Shore is brilliant value for money. It's a great product that is improving every week! Customer service has been fantastic in helping implement and to learn the Shore system, which is packed with features essential to any modern business requiring online booking.

Cons
Shore is lacking some features that many of its (admittedly pricier) competitors have, especially around detailed analytics or reviews integration. It can also take a while to get to grips with the many menus. Fortunately, their customer services has been A+ in helping us to get set up and there are new features and updates rolling out constantly.

Response from Shore


Hi Paul!
Thank you so much for your positive feedback!
We're glad to hear that you are happy with Shore our services.

We are looking forward to continuing our successful business relationship!

Kind regards,
Your Shore Relations Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Josephine A

Smooth & Beautiful User Experience + User Interface

Used daily for 6-12 months
Reviewed 2019-07-27
Review Source: Capterra

I used the free trial early in 2018 and tested it again just last month, and WOW there has been major upgrades to make it the easiest to use (in my opinion) booking software in the market for now. It's just missing 2 key features that are keeping me from making the jump over from Acuity. Shore's dashboard, menu, and overall navigation are very easy to use and doesn't require a high learning curve. The entire interface is quite beautifully arranged in a modern, clean way so it doesn't feel overloaded or cluttered for such a feature-rich software. It's got all the bells and whistles in a neat package that will be useful for most SMB owners. What I mean is: you don't need to buy digital marketing software and text (SMS) services, and whatever digital service you need to reach new audiences separately. Shore has the key functionalities of those features built into their system. I'm currently paying extra for digital marketing (ConvertKit) and text functionality (Twilio), which balloon my operating costs (their services are priced based on size of customer base; more customers = higher $ subscription). With Shore alone, you could probably easily save $50+/month (i.e., booking, digital marketing, SMS communication). Again, if/when Shore includes a class package option and allows customers to book multiple appointments at a time, I'm switching over.

Pros
-Clean, bright, and modern interface -Easy to navigate (easiest to use imo in the current market) -Email newsletter/marketing with tagging and segmentation tools -Customer database w/extra profile features -Text reminder function -AMAZING dashboard with reporting/insight tools for business analysis -Responsive client support

Cons
Two features that would make Shore the go-to booking software for me is: 1) to have a class package option, as many of my customers like to buy packages at a discounted price; and 2) to allow the customer to book more than 1 appointment at a time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carl Allain

waste of money. Very poor software and service. Using shore has made my life hell

Used daily for 1-2 years
Reviewed 2018-06-08
Review Source: Capterra

Pros
Nothing to like other than our clients giving us another thing to talk about whilst in the barber chair

Cons
Where do I start? The practicality of the software is shocking. The fact that all I've ever asked for is for my clients to have a login on the app they designed for us so when they book an appointment they don't have to fill in there details every time is poor and they can't in a year and a half resolve the problem. Then there's the being able to have me and my colleague on different time slots. How hard is it to have one barber operating 20-minute slots and one 30 minute slots. Also after a year and half my account manager only just tells me how appointments can be canceled by the client after months of asking. Lastly, there's the shore app keeps kicking me and my colleague out so every time we go to check our appointments we have to log back in. Not good customer service neither I've requested on numerous occasions that things be organized better on my app and website with no luck in getting it right. All in all a complete waste of my time and money I had been better off using another provider like Booksy or cue junky. The only thing that would make me happy now is being compensated for my horrible experience so I can set up my booking service elsewhere

Response from Shore


Hello Mr. Allain,
We would like to apologize and we're sorry to hear you're that your unsatisfied with our product and service.
We always try to implement our customer's feature requests, but unfortunately it is not possible to realize every request immediately.
We are still in contact with you regarding your issues with the Shore business app.
Please contact us if you are still unhappy with your website or app and we'll try to find solutions as quick as possible.
We're looking forward to hearing from you.

Kind regards,
Your Customer Relations Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Debbie Imber

Update

Used daily for 2+ years
Reviewed 2020-08-13
Review Source: Capterra

Positive. Gratitude.Supported. Productive. Looking forward to our future 👍 together. [SENSITIVE CONTENT HIDDEN] are fantastic.

Pros
I feel I worked with [SENSITIVE CONTENT HIDDEN] to make unique booking system in 2017. Shore team have continued to support, update, help us evolve our business and survive Covid19. Our team has grown over the years and Shore have made this possible.

Cons
Sometimes we’d like to customise areas, that are on the template.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sergio Slavnov

Exceptional Product, Even Better Service

Used daily for 2+ years
Reviewed 2019-09-17
Review Source: Capterra

Pros
The software fits my needs, and I have never had any customer complaints regarding ease of use. I run a very busy private hairstyling business in NYC, and with customers paying $100 plus for men's​ haircuts, you can expect a very picky/particular clientele. With that said, everyone finds the system easy to use and book, even with multiple booking types.​ My representative, has been extremely accommodating. He was always quick to respond and is very knowledgable about the product. I couldn't ask for better customer service.

Cons
Nothing to add to this category, I am very pleased with the service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shore pricing

Starting from
$99
Pricing options
Subscription
View Pricing Plans

Shore offers multiple solutions and depending on the combination of solutions, the price varies.

Shore features

Calendar Management
Reminders
Social Media Integration

API (451 other apps)
Activity Dashboard (296 other apps)
Activity Tracking (203 other apps)
Automatic Notifications (240 other apps)
Contact Management (167 other apps)
Custom Fields (165 other apps)
Customer Database (202 other apps)
Customizable Branding (252 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (212 other apps)
Data Import/Export (228 other apps)
Electronic Payments (172 other apps)
Email Integration (223 other apps)
Real Time Data (157 other apps)
Reporting & Statistics (318 other apps)
Surveys & Feedback (183 other apps)
Third Party Integration (300 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Shore

Benefits

Shore helps businesses to run their day more effectively,

Businesses are able to manage their OnPage SEO and keywords with Shore.

Shore provides businesses with their own custom-made app and access to 30 network platforms.

Benefits for customers include the ability to book appointments online more easily.

With Shore, customers are able to locate and stay connected with a business.