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SmartSurvey Pricing

Pricing overview

Value for money rating

4.7

/5

94

Price starts from

30

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

14-day free trial, no credit card required.

Basic: free
Pro: £30/month (£360/year)
Business: £40/month (£480/year)
Enterprise: £85/month (£1020/year)
Business Team: £30/user/month
Enterprise Team: £75/user/month
Enterprise Plus: POA

nonprofit organisations up to 40% discount
students up to 50% discount

What users say

Ease of use, competitive price, helpful customer support, ease of reporting and ability to develop surveys that are unique and tailored to our requirements.

YR

Yvonne R.

Easy to use, simple to implement, straight to the point, reasonably priced.

AR

Anonymous Reviewer

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Customized Surveys for Healthcare

Reviewed 2 years ago
Pros

It's easy to create customized surveys, including scorings that are necessary for healthcare usage.

Cons

The overview about the different pricing options is confusing and should get a rework. On the other side customer support was helping a lot.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good customer experience

Reviewed 2 years ago

very useful for global or in house company surveys

Pros

Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy.

Cons

Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account.

Vendor response

Hi Annabel, Thanks for taking the time to leave a review. Your feedback is much appreciated. Kind regards, Neil

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All in one platform for Surveys

Reviewed 10 months ago

Customer feedback on products.

Pros

Simple yet great application with exceptional ease of use and cost friendly. Results are available as soon as the survey is complete. User Interface is amazing and a piece of art. Customization in picking up the pattern is the best feature, you can customize your survey as per need, could be a ranking based survey or question answer based, or can get simple feedback. There are multiple themes available which lessen the work load. It is an amazing software.

Cons

Nothing much to add here, it meets all the needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extremely easy to use questionnaire software, suitable for both small and large organisations

Reviewed 5 years ago

Affordable, flexible questionnaire design, administration and management

Pros

It is very easy to set up a questionnaire, and there is a very good range of question types and answers. Images and video can be embedded in a question, broadening the design. The design-test-redesign cycle is well implemented. The whole questionnaire can be easily branded to give a unique look. Deployment is simple, and with multiple versions easily set up. Usefully for a forum, it is possible to...

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Straightforward online survey system with great customer support

Reviewed 5 years ago

Ease of use, competitive price, helpful customer support, ease of reporting and ability to develop surveys that are unique and tailored to our requirements.

Pros

When initially looking at options for an online survey tool, SmartSurvey offered by far the best service for a competitive price. When enquiring about the service the customer service answered all of our questions and we signed up with multiple accounts. Many people have accessed SmartSurvey and no one has had any difficulties in creating surveys or analyising them. The ease of use and expert customer support is great service.

Cons

Having used SmartSurvey for a number of years now we have not had any issue or found anything we 'least' like.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent customer service, brilliant survey tool and great value

Reviewed 5 years ago

Huge increased ability to canvass our existing client base, plus the potential to canvass a wider group. We can use this software for course/service/event feedback, to assess the demand for future courses/services, to understand how schools manage certain functions with a view to best-practice sharing opportunities. Surveys are far quicker for school personnel to complete than lengthy responses to emails or opening and completing email attachments. As such response rates have been vastly improved.

Pros

Customer service - quicker, more cohesive and proactive than other survey vendors we approached. The system is extremely easy to navigate and the option to use/view pre-populated questions was very useful. Data Output - the responses are very easy to read and quantify, meaning both at a glance and indepth analysis can be performed very quickly.

Cons

I'd perhaps like there to be more options for the background choices on the Pro version - as its designed for professional users I felt it would benefit from a greater range of choices. This was a minor complaint though !

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SmartSurvey, smart choice

Reviewed 2 years ago

It did exactly what we wanted it to do at a reasonable price. We even got a discount as a not-for-profit.

Pros

Easy to use, versatile, flexible and provision of useful and easily worked with statistics/data

Cons

Sometimes it was a little difficult to find some settings.

Vendor response

Thanks for taking the time to leave a review Ashwyn, your feedback is much appreciated :) Kind regards, Neil

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Really intuitive to use and great customer support

Reviewed 6 years ago

Easy to use despite loads of features - offers great value for money compared to other tools and has first class support.

Pros

Easy to use, great functionality and adding new features all the time. Multi-language support is great and the servers are in the UK so Safe Harbour isn't an issue.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Product that works

Reviewed 2 years ago

Fantastic from start to finish.

Pros

It is very easy to use and set up. The different reports for looking at data is excellent.

Cons

Think it is expensive for a small primary school to use once or twice a year.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great, user-friendly survey platform

Reviewed 4 years ago

The need to upgrade to access all features such as exporting the data to excel, but this is entirely understandable.

Pros

We have used other survey platforms before, but have found that smart survey offers the best value and is very user friendly. A great way to gather data and feedback. We will continue to use their service.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great simple solution for the price

Reviewed 2 years ago

Good. Ease of use and efficiency has hugely helped us respond quickly and gather data effectively.

Pros

This software is extremely easy to use and set up. Overall we're very happy with it.

Cons

The reporting and downloads could be improved, but perhaps are better with a higher package, we have the basic.

Vendor response

Hi Laura, Thanks so much for leaving a review your feedback is much appreciated. You will be pleased to hear that we currently have a new reporting interface in Beta which we hope will be released to all users soon. This will provide much-enhanced filtering capability and updated UI to the results section of the app. We are also working on new chart types and the ability to customise charts which we hope will launch in the next quarter. Thanks again for taking the time to leave a review. Kind regards, Neil

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An excellent, easy to use survey software

Reviewed 2 years ago

Designed a rapid survey for a research project, and easily conducted survey. Great service

Pros

We used this for a rapidly implemented survey. It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review. Thoroughly recommend

Cons

It would be good to have better options for exporting only some responses or sorting responses/managing duplicates, but it was otherwise excellent and this is easily fixed in using Excel. Overall excellent software for the price

Vendor response

Hi Jennifer, Thanks for taking the time to leave a review. You can use filters to better sort your responses which would then make for a cleaner export. Please find a link to the help guide on filtering here: https://help.smartsurvey.co.uk/article/how-to-use-the-filtering-tools If you want access to more advanced reporting features you can always try them out on a 14-day trial of our business plan. Any questions please feel free to get in touch. Kind regards, Neil

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent

Reviewed 4 years ago
Pros

Intuitive survey design and very simple editing. Good reporting. User-friendly and easy to navigate. Paid options are pretty affordable.

Cons

Free option doesn't give you custom branding. It definitely takes time to figure out all of the features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Highly Recommended

Reviewed 2 years ago
Pros

It was easy to use and to make changes when necessary. Easy to export data when survey was completed.

Cons

Little bit expensive without the student discount. Free version needs to be slightly more appealing to encourage others to then pay to subscribe