Maintenance Care Pricing, Features, Reviews & Comparison of Alternatives

Maintenance Care

Facility maintenance, work orders & preventative maintenance

4.35/5 (23 reviews)

Maintenance Care overview

Maintenance Care is a web-hosted facility maintenance software that helps businesses manage all of their work requests, assets and preventive maintenance. The easy to use interface will allow maintenance teams to track all aspects of their daily tasks without having to be computer experts.

Maintenance Care offers a variety of features including work order management, preventive maintenance, asset tracking and report dashboards. The software allows users to submit maintenance requests online. Maintenance teams can receive facility-wide requests directly from other users who discover potential issues. Team members are also notified automatically of preventive maintenance work requiring attention or new work requests. Users can access this software on their mobile devices too, making collaboration and communication easier.

Maintenance Care provides preventive maintenance features and creates comprehensive reporting to maintain high facility standards as per compliance regulations. Users can also attach documents, safety guidelines and instructional videos to preventive maintenance tasks for the maintenance team to review prior to starting work. The tool also helps in forecasting and budgeting for asset replacements and in capturing and accessing repair transaction history for any particular equipment.
www.maintenancecare.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Maintenance Care screenshot: Maintenance Care provides scheduling toolsDo. Better. with Maintenance CareMaintenance Care screenshot: Maintenance Care can be accessed on mobile devices using iMCare appMaintenance Care screenshot: Maintenance Care helps users create maintenance listsMaintenance Care screenshot: Maintenance Care helps users track assets by maintaining a record of all assetsMaintenance Care screenshot: Maintenance Care lets users submit maintenance requests using a customized web formMaintenance Care screenshot: Maintenance Care offers dashboard reporting featuresMaintenance Care screenshot: Maintenance Care sends instant notifications to concerned users when needed

Maintenance Care reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.1
  4.5
  4.7
Joshua Roberts

Best Maintenance Request System EVER!!!

Used daily for 6-12 months
Reviewed 2018-09-05
Review Source: Capterra

Transitioning into an existing Facilities Department that has a rudimentary maintenance request and tracking system has proven to be more challenging than expected. Maintenance Care and their outstanding service and software has been instrumental in shifting the culture of paper requests and tracking systems to an environment and user friendly, web-based, electronic system within our organization. The enhanced communication and instant request tracking system has allowed for greater clarity in the submitted requests. The tracking and reporting abilities within the Maintenance Care software have been able to provide additional details when it comes to analyzing the assigned tasks prioritizing the tasks and tracking labor and repair costs. This software is truly a blessing for our organization.

Pros
The software and system is easy to use and configure. The enhanced communication with email notifications of received & completed tasks has been extremely helpful. Being able to provide documents and pictures with the maintenance requests has proven to be very successful and helpful for out team. Some of our favorite features of the software includes the tracking, reporting and analyzing the tasks, priority levels, areas etc...

Cons
There are very few additional features that could enhance the software. Adding additional email notifications when changes are made to the task would be a benefit. Allowing for more flexibility and/or additional features with the maintenance request submission form could allow for additional uses of the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Teresa Hays

IMCare.. YOU NEED IT!

Used daily for 1-2 years
Reviewed 2019-08-06
Review Source: Capterra

IMCare is allowing better communication with our commercial tenants, better time management and a clearer tracking path.

Pros
The software provides great interactive functions that the tenant, the office and field techs can all communicate. Has certainly made us more efficient with our business.

Cons
They are developing add ons to the program so sometimes you wait for the next wave.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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KD GOLAN

Used for Resort Maintenance

Used daily for 6-12 months
Reviewed 2019-05-23
Review Source: Capterra

I think that either MCare has a lot of great things to offer! If the app could just be fixed that would make the team less frustrated and their jobs easier, and if we could tweak a few things for our non user customers so that they are not annoyed then we would be golden!

Pros
Desktop version makes it easy to see all of the history on each hotel unit (lots of filtering options is great) Easy to see the progress of team mates - ie. where the electrician is at on a particular job or if our purchaser has ordered parts yet Pretty good options to customize our request form for our needs

Cons
The app needs some work to make it function better for us. As it is it's quite frustrating for the team that is out on the resort on tools and not in an office - app rarely notifies us of a new task and rarely updates/refreshes. Often pulling down to refresh does not work and so we have to constantly close and reopen the app all day otherwise tasks build up without us knowing and then we're behind and guests are left waiting -no way to do a search for individual units, only by building. For example- if we are in a room and there is a problem with the fireplace and we want to see if there was any previous issues you can't search for it but instead have to go through 150+ tasks from the previous 4 weeks for that particular building looking for any tasks related to that unit -Frustrations from our customers- there is no way way to filter their search as non users when clicking the "task update" button on the request page. Our outside vacation management companies can not look for tasks that are only related to them but instead have to go through ALL of our tasks that we have going on. It would also be great if the requester not only got email confirmations regarding task being created and then task being closed, but also every time notes were made or it was modified in any way. Sometimes we have to leave a task as pending as we have parts on order or other, but they have no way of being notified that we've been there, temporarily fixed it and ordered parts.

Response from Maintenance Care


Hi KD,
Thanks for the review. Some of things you are mentioning on the App are in our next update launching this month. We are allowing you to sort on your task list which I know is going to be a big win for navigating through your tasks. As for visitors reviewing tasks that they have submitted, we have to be careful to allow them to only search the recent tasks that they have submitted - I wouldn't think our customers would want a wide open search capability for users without Log In access. Happy to discuss further with you, I will have someone connect with you.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Rhianne Boa

Great support

Used daily for 6-12 months
Reviewed 2019-05-21
Review Source: Capterra

We have solved huge problems related to communicating on task exsistance, progress, parts needed, completion date and by who and when. I link invoices to tasks in comments and therefore track what we buy and need to invoice out for each task which also alerts employees to the arrival of parts. We can check our assigned to list and know who has the ball on tasks. The customer support is always there and friendly even if they cannot do anything to solve the problem:)

Pros
The ease of tracking jobs. the variety of search options and trackable inputs. The ability to assign jobs and track progress. The idea of having all information in one place. The top result is a way more streamlined way to communicate with the whole team on a variety of aspects.

Cons
It is unrefined. The usability of the app (there is no way to search)Also, no way for 3rd parties to search the request look-up page list. The spacing in the notes! and how new comments are added to top and bottom inconsistently. There are millions of small improvements that could be attended to that would make my job twice as nice, for instance, reports to be able to be auto generated with details included. Parts list population via excel import (rather than 2 weeks of manual input). There is no way to track billed and non billed tasks and I can't use the invoicing feature due to lack of PST. Also invoicing cannot split coding/costs for parts and labour. I was led to believe that my guys on the ground would have access to a wiki of information about assets and common problems but they cannot even access the space center from their mobile devices.

Response from Maintenance Care


Hi Rhianne,
Thanks for the comments. I will try to respond to some of your comments on here (but there is a limit of characters), but I think many of your concerns can be addressed by speaking with one of our Support Techs (I will have one connect with you).

The notes spacing issue on the app was a bug that is fixed, the Parts Excel upload is available. There is a way to track Billed or non-Billed jobs using Task Class, and your team should be able to access attached documents from the app, so I'm not sure why they are not able to. Again, I'm guessing our Support Techs may be able to help here.

I am confident that we are able to resolve most if not all of your issues listed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Keegan O'Brien

Review

Used daily for 2+ years
Reviewed 2019-05-22
Review Source: Capterra

Communication, and effective time management.

Pros
This is a great work order task manager and having vendors all in one space. I love the feature of having a link for everyone to submit work orders.

Cons
From Building Management prospective, I would love to see an inventory tracker to be able to keep track of assets far better. I am looking for an alternative solution to keep track of my keys. I have over 1,600 keys to keep track off.

Response from Maintenance Care


Hi Keegan,

Inventory and Parts management is included in your membership. Go to Cabinet/Parts and you will be able to start there. Hope that helps

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Maintenance Care pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Free edition - $0/per month
Work order edition - $75/month
Enterprise edition – Contact Maintenance Care for an enterprise pricing plan

Maintenance Care features

API
Activity Dashboard
Audit Trail
Automatic Notifications
Compliance Management
Customizable Reporting
Data Import/Export
Document Storage
Inventory Tracking
Reporting & Statistics
Third Party Integration
Workflow Management

Activity Tracking (278 other apps)
Auditing (313 other apps)
Custom Fields (230 other apps)
Inventory Management (309 other apps)
Invoice Management (235 other apps)
Monitoring (237 other apps)
Real Time Data (286 other apps)
Real Time Reporting (240 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
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Additional information for Maintenance Care

Key features of Maintenance Care

  • Audit trail
  • Automatic notifications
  • Barcode scanning
  • Charting
  • Compliance management
  • Custom forms
  • Customizable reporting
  • Customizable form
  • Document storage
  • Asset management
  • Forecasting
  • Inventory tracking
  • IT asset tracking
  • Maintenance mobile app
  • Multi facility management
  • Project notes
  • Instant notifications
  • Real time updates
  • Search functionality
  • Basic & advanced reporting
  • Status tracking
  • Task assignment
  • Third party integration
  • Transaction history
  • Vendor management
  • Work order management
  • Workflow management
  • Dashboard reporting
  • Prioritizing
  • Visual analytics
  • Data export wizard
  • Cost tracking
  • Attach documents to PM tasks
  • API
  • Event scheduling
  • Asset lifecycle management
  • Upload images to equipment reports
  • Dashboard creation
  • Filtered views
  • Maintenance scheduling
  • Reporting & statistics
  • Request assignment
  • Capital asset planning
  • Equipment maintenance
  • Document management
  • Task management
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Benefits

Maintenance Care is a complete web-hosted facility maintenance software that helps in managing work requests, asset tracking, preventive maintenance and dashboard reporting.

The product has fully integrated mobile features that allow users to create and edit work orders through mobile devices and the data gets automatically synced with the main database.

Maintenance Care offers a FREE VERSION and you can get instant access to it without a credit card.

Maintenance Care offers frequency-based wireless sensors to get readings from any part of the facility and logs these readings into a web interface from where users can view the results as well as export them to Excel for further analysis.

The tool also provides dashboards that use visual analytics tools like pie charts and bar graphs to portray daily information about the operations and health of the facility.