The Flybook Software Pricing & Features

The Flybook

Web-based booking software for activity and tour businesses

4.69/5 (42 reviews)

The Flybook overview

The Flybook is a flexible, cloud-based software solution designed to meet the needs of the activity industry and businesses requiring reservation and marketing support. Adventure parks, ziplines, tour and rental companies, bike rental companies and lodging providers are able to manage multiple locations, while fine-tuning and customizing the various platform features to meet the needs of their business. Companies can accept online reservations from customers via a booking widget embedded on their website, as well as provide a mobile-friendly dashboard for guests to manage groups and collect party payments. Staff can also create reservations, allocate staff and manage resources with drag-and-drop scheduling, a customizable calendar and real time availability indicators. Lodging bookings can be taken based on flexible pricing options, alongside dedicated features for managing a "virtual lineup" of rental equipment where inventories can be optimized and handled efficiently to prevent overbookings etc.

An integrated Point of Sale (POS) system provides customizable product logic, product categories and detail descriptions with barcode scanning compatibility. Gateway processing of payments is handled via Authorize.net, with POS data all linked back to The Flybook's reporting capabilities for monitoring inventory levels and sales performance etc. Additional core features also cover email marketing and the ability to connect the client contact database to MailChimp accounts, enabling reminders and template-based gift certificates carrying discount offer redemption codes to be sent out. Membership functionality also supports the provision of rewards programs and access to the purchase of special passes, while smartwaivers capture guest signings quickly and intelligently and a special kiosk mode facilitates self-service smart ticketing while customers wait.
www.theflybook.com

Pricing

Pricing options
Free trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe

Supported languages

English
The Flybook screenshot: Extensive reporting options include chart visualizations showing end of day, accounting and marketing performance with the ability to download and print spreadsheetsFlybook Brand Video // LemonlightThe Flybook screenshot: Administer equipment rentals from a centralized activity dashboard, with access to tools for inventory management, calendar-based reservation placing, package creation and sending out customer communicationsThe Flybook screenshot: Fully configurable lodging features include the taking of online bookings around flexible, calendar-based pricing options, alongside upselling tools and housekeeping reportsThe Flybook screenshot: An integrated Point of Sale (POS) system enables the processing of secured online payments via the Authorize.net gateway, full product logic configurations and accounting reporting on inventory, sales etcThe Flybook screenshot: A fully customizable, static scheduling calendar can be edited and populated using drag and drop changes, while displaying real-time availability updates for inventory, staffing and resources etcThe Flybook screenshot: Aside from customizing colors and the displayed data, sticky notes can also be attached to the calendar to highlight important reservation detailsThe Flybook screenshot: A mobile-friendly online reservation widget helps to maximize conversion rates, while The Flybook also provides guests with optimized dashboards managing large groups and collecting paymentsThe Flybook screenshot: The Flybook SmartTicket product includes ticketing intelligence tools, tracking reservation and ticket data to present actionable information and performance trendsThe Flybook screenshot: Members can enjoy additional privileges and functionalities including incentivized rewards programs, plus special multi-visit or annual passesThe Flybook screenshot: The Flybook has its own dedicated kiosk interface for use on public-facing kiosk stations, iPads or Android tablets that gives faster, more convenient self-service access to ticket buying and waiver signingThe Flybook screenshot: A range of marketing features include email integration with MailChimp and the use of pre-styled gift certificate email templates carrying uniquely generated redemption codes offering custom discount amountsThe Flybook Overview

The Flybook reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.2
  4.8
Camille Feenstra

Flybook has been a great tool in our office

Used daily for 6-12 months
Reviewed 2017-08-14
Review Source: Capterra

The features we enjoy the most are the automated charges, integration with SmartWaiver, and the note reminders. It is so nice to be able to leave reminders for other users and have important notes pop up when they need to. Integration with SmartWaiver has greatly reduced our paper use and has cut down on our sign-in process when we can easily see who has already signed their waiver. Being able to preset deposits and automate balance collection has greatly reduced our administrative burden. It is not quite as flexible as we would like it to be but it's a great start! With a bit of an unusual business structure we have found that some of the features offered by Flybook just don't quite work the way we need them to which has caused a few headaches on our end (ie: lodging module, client questions etc). That said, the staff at Flybook have been willing to explore our needs and work with us to find solutions (where possible). They are easy to work with and respond quickly which is a huge plus! All things considered, Flybook has been a great fit for us and we look forward to seeing how they grow and develop in the years to come.

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The Flybook

Web-based booking software for activity and tour businesses

Annemarie Kruse

The Best Option for Multi-day Tours, Single Day Tours, and Rentals in one solution

Used daily for 2+ years
Reviewed 2017-06-28
Review Source: Capterra

Our company has searched high and low for a software solution to managing out product inventory across multi-day tours, single-day tours, and bike rentals. Each of those three types of products has huge variation that also needs to be managed. The Flybook is the only software solution that has come close to working for the complexity of our business. We are happy to have the capacity to book customers online and manage our true inventory on the back end. We have a great working relationship with the team at the Flybook and they have been very receptive to feedback and relatively quick to implement changes to help solve our problems. Their customer service team is excellent.

Read the full review


The Flybook

Web-based booking software for activity and tour businesses

Ian Rutter

Long time users. Can't imagine our business without it.

Used daily for 2+ years
Reviewed 2017-09-26
Review Source: Capterra

Extra hassle in my dayThe best part of this software is the automated billing and payments. We're a tiny operation so that allows us to focus on the guiding aspect of the business and let the software handle the billing and payment transfers. Also very nice that customers can book trips on their own via the software while we're out on the river.

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The Flybook

Web-based booking software for activity and tour businesses

Amariah Dawes

Great Reservation System

Used daily for 6-12 months
Reviewed 2017-04-11
Review Source: Capterra

Overall, I LOVE the Flybook reservation system. My staff were all able to learn it quickly, once I got up to speed with creating new items and settings I was able to do that quickly and easily. The team at the Flybook is always working hard to improve the system and come up with solutions for whatever challenges we bring them. The system is extremely versatile and is able to work well with many different type of promotions that your business may want to run. The Flybook team is extremely receptive to feedback and requests. The one and only thing I don't love is that when you call the technical support phone line literately no one ever answers the phone. However, in the same breath, they are very responsive to emails and resolve issues very quickly. Sometimes you just want to be able to pick up the phone and get a quick answer for smaller things that may come up with out emailing to open a support ticket. This one small annoyance is far outweighed by the many benefits the Flybook offers. I would whole-heartedly recommend this system to anyone looking for a comprehensive reservation system for their business.Easy to train staff to use the software, versatile, company very open to feedback, always updating and improving.

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The Flybook

Web-based booking software for activity and tour businesses

Thomas Knuth

Very straight forward booking system for the customer. Back end setup requires a bit more savvy.

Used daily for 1-2 years
Reviewed 2017-07-11
Review Source: Capterra

The reporting tools are great and make our job easier. There are measurement tools available that help compare different facilities across our company.This software makes bookings and checkins an automated process. Once staff master the skills needed to operate the system, things run very smooth. There is very little problem with the server for Flybook making our two years with the system a very smooth experience.

Read the full review


The Flybook

Web-based booking software for activity and tour businesses

The Flybook pricing

Pricing options
Free trial
Subscription

Schedule a demo of The Flybook to receive full pricing information.

Pricing Comparison

How does The Flybook compare with other Customer Management apps?

Subscription plan?

The Flybook



96% of apps offer a
subscription plan

Free trial?

The Flybook



84% of apps have a
free trial

Free plan?

The Flybook



27% of apps have a
free plan

Pricing Comparison

Customer Management app prices shown are $/month

Please note: For comparison purposes the price for The Flybook has been scaled monthly. Actual price is $/per year




The Flybook Pricing Reviews

Pros
  • Fast, affordable, good client interface. Customer support is quick, friendly, and helpful. handles most of my emails.
  • Once everything is set up, it's a very user-friendly system. There are many options for customization, and if something is missing or can be improved upon, the support team will find a solution and implement it quickly. Aside from their personal approach, we liked the Flybook because of their calendar viewing option. We went through demos with many software companies and Flybook seemed like the most well rounded company in terms of pricing, features and support.
  • The Flybook seems comparable in front-end user functionality and back-end data reporting with the other top Res Software providers in our industry. They've got an edge in inventory (booking availability) management for efficiency of operations. We also love the pricing structure, and have had no problems passing booking fee on to our customers. Where The Flybook has really excelled and surpassed our expectations is in their client support. They answer all our many many questions very quickly, and have also proved pretty darn good at developing or customizing features that fit our business, or help us capitalize on opportunities.
  • Our company has searched high and low for a software solution to managing out product inventory across multi-day tours, single-day tours, and bike rentals. Each of those three types of products has huge variation that also needs to be managed. The Flybook is the only software solution that has come close to working for the complexity of our business. We are happy to have the capacity to book customers online and manage our true inventory on the back end. We have a great working relationship with the team at the Flybook and they have been very receptive to feedback and relatively quick to implement changes to help solve our problems. Their customer service team is excellent.
Cons
  • Set up can be a bit daunting, but that's the same with any system. Once that's complete it's smooth sailing.
  • Too much clicking through pages to enter single reservation. Calendar needs improvement. Wish it could handle payroll.
  • We have multiple locations, and while The Flybook does have an "Enterprise" feature which lets us run some basic compiled reporting, we'd love to have all the features and functionality available at the individual location level also available at the Enterprise level.
  • We have watched the software improve dramatically, but there are some limitations in how effectively we are able to use it. It's not easy to extract data from the system for whatever reason, reporting, printing documents with customer booking information, or printing documents with information about a trip (start and end time, pick-up time, customer names, etc). Though some improvements have been made here, it is still a difficult point for us.
96%
recommended this to a friend or a colleague

The Flybook features

Activity Dashboard
Automatic Reminders
Calendar Management
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Mobile Integration
Reporting & Statistics

API (293 other apps)
Activity Tracking (116 other apps)
Automatic Notifications (153 other apps)
CRM Integration (107 other apps)
Contact Database (104 other apps)
Custom Fields (123 other apps)
Customer Database (113 other apps)
Customizable Branding (144 other apps)
Customizable Reporting (124 other apps)
Social Media Integration (123 other apps)
Third Party Integration (158 other apps)

Competitor Feature Comparison

Videos and tutorials

Additional information for The Flybook

Key features of The Flybook

  • Booking notes
  • CRM
  • Guest management
  • Single / group reservations
  • Multiple rate plans
  • Online booking
  • Payment processing
  • Third party booking
  • Activities booking
  • Reservations management
  • Online booking integration
  • Booking management
  • Application integration
  • Resource management
  • Job scheduling
  • Event ticketing
  • Multi-location
  • Ticket management
  • Dashboard
  • Inventory management
  • Automatic reminders
  • Email reminders
  • Custom pricing options
  • Reporting
  • POS integration
  • POS
  • Accounting integration
  • Customizable categories
  • Sales reporting
  • Barcode scanning
  • Multi-channel marketing
  • Gift card system
  • Email marketing
  • Discount management
  • Email integration
  • Smartwaivers
  • Kiosk support
  • Member account access
  • Calendar management
  • Real time updates
  • Availability indicator
  • Sticky notes
  • Filtered views
  • Data export
  • Agent portal
  • Rain checks
  • Calendar sync with Google
  • Electronic payments
  • To-do list
  • Mobile integration
  • Email templates
  • Customizable templates
  • Drag & drop interface
  • Reward distribution
  • Incentive programs
  • Multiple incentive periods

Benefits

The Flybook is an online activity and tour operator booking platform that supports a range of leisure businesses with online reservation taking, ticketing, equipment rentals, lodging bookings and Point of Sale (POS) integration with secured payment processing via Authorize.net

Calendar-based scheduling utilizes drag and drop editing to place bookings and allocate resources, while availability indicators and sticky notes draw attention to important, flagged up information.

Email marketing tools allow pre-populated "thank you" and "welcome" messages to be sent to client contacts from MailChimp account lists, along with templated gift certificates presenting redemption codes for claiming predefined discount amounts.

Smartwaivers allow guests who have pre-booked by phone or online to submit signed digital waivers that are automatically attached to corresponding reservations, streamlining the check-in process.

Self-service kiosk support enables ticket sales and waiver signings onsite, and a multi-location "SmartTickets" feature enables ticket printing to customizable designs, ticket rationing and the intelligent tracking of ticketing trend data.