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The Flybook Pricing, Features, Reviews and Alternatives
The Flybook FAQs
The Flybook product overview
What is The Flybook?
The Flybook is a flexible, cloud-based software solution designed to meet the needs of the tour and activities industry. Adventure parks, ziplines, guided tours, rentals, and lodging providers are able to manage multiple locations and activities in one place, while fine-tuning and customizing the various platform features to meet the needs of their business. You can accept online reservations from customers via a booking widget embedded on their website, as well as provide a mobile-friendly dashboard for guests to manage groups and collect party payments. Staff can also create reservations, allocate staff and manage resources with drag-and-drop scheduling, a customizable calendar and real time availability indicators. Lodging reservations can be taken based on flexible pricing options, alongside dedicated features for managing a "virtual lineup" of rental equipment where inventories can be optimized and handled efficiently.
Key benefits of using The Flybook
Typical customers
Platforms supported
Support options
Training options
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Free
The Flybook pricing information
Value for money
4.7
/5
64
Starting from
No pricing info
Pricing options
Value for money contenders
The Flybook features
Functionality
4.4
/5
64
Total features
78
3 categories
Most valued features by users
Functionality contenders
The Flybook users reviews
Overall Rating
4.6
/5
64
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.86/10
43
19
2
0
0
Overall rating contenders
Celie D.
Recreational Facilities and Services, 11-50 employees
Used daily for 1-2 years
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The Flybook has changed the way we do business. The staff at the Flybook have been patient, and kind and many of them now feel like friends. Our onboarding specialist,[SENSITIVE CONTENT]visited the area and we went out for a hike. These are a group of people who are real, fun and genuinely caring about us and our business. This relationship has been an ideal partnership.
As the Operations Manager for two (2) businesses that interact directly and indirectly The Flybook has created a level of ease in management that has quite literally changed my day-to-day life/work. Before the Flybook we worked with Peek Pro but were unable to easily manage all that we offer and were still using a google calendar for scheduling and staff. What I love most about the software is that...
Over the past two years, there have been small challenges we have seen with the Flybook. The challenges are primarily based on managing our accounting. The system allows us to work with third-party resellers easily but managing the different tax rates and invoicing or collection is not always easy. This is not my specific responsibility although I know the Flybook is currently working on an "Accounting Center" that we hope will help some of these challenges for our accounting manager.
Thank you for the review, Celie! We can't wait for the accounting center to launch, either. We appreciate your partnership (and friendship) so much!
Travis W.
Fishery, 1-10 employees
Used daily for 2+ years
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Ease of front end booking system and how it connects to our website. Front end system is very professional looking and makes it simple for people to add items to their cart and also has an up-sell feature. The staff calendar feature and well as the my calendar feature is very easy to use and look over for our guides and users. Selling and tracking gift certificates is simple and easy to manage. We...
The software can be difficult for users to learn if they are not completely computer literate. There are so many working pieces to the Flybook process and various ways to add or make changes to reservation that many users I have worked with get confused or lost in the process. I feel like I am very well versed in the overall process and I can train our users myself, but be prepared for many hours of training time to be able to use the Flybook to its fullest potential. I would also like better accounting reports or the ability to tie The Flybook into QuickBooks.
Thanks for the review, Travis. Be sure to let our Advisory team know what you're looking for as far as accounting reports & we may already have tools available that can work for your needs, but we're also always listening for feedback & recommendations for improvements! We appreciate your partnership & look forward to continue working with you.
Judson W.
Sports, 11-50 employees
Used daily for 2+ years
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Overall I have been generally happy with Flybook. It helped me grow my business. I am on here searching for a new platform. Mostly due to the issues above.
Automated Registration Automated emails with links to our PDF’s explaining their trips Guests can buy our products right off our website Support (chat**) But have to use it all the time, and most of the time they can’t accommodate our needs (ie. calendar view of guides that are available) Reports Nice to have financial, customer reports Customer service is excellent. Staff is friendly and very helpful.
Reports: usually not compatible with excel (date format always wrong) You can only see financial reports for when the activity occurs. Not when the booking money was taken. Not compatible with QuickBooksScheduling: Need to be able to schedule multiple guided days with days off Ie. Guests who book a 4-day guided tour, with a 1-day break = should still count as a 4-day booking unable to assign guides...
Zoe J.
Recreational Facilities and Services, 11-50 employees
Used daily for 2+ years
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We switched to The Flybook initially because of their emphasis on customization for a diverse customer base. We continue to have a lot of personal attention even as they grow in scope. They have never advertised integrations or improvements without follow through. As with any booking system appealing to many different company types, there will be some aspects that aren't a perfect fit. Our concerns are met with honesty and helpful work arounds.
The front end experience is great. The reporting has been awesome to help us organize our data to better direct our marketing, staff incentives and retail ordering.
A lot of the customizable versions of ticket-types, promotions etc. require finesse to get just right. Editing post-creation is difficult. The back end calendar is clunky for our business type, although I could see it's functionality especially for multi-day adventures.
Thanks for the awesome review, Zoe! We love working with your team at Corolla and look forward to continued growth together!
Mike D.
Recreational Facilities and Services, 51-200 employees
Used daily for 2+ years
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After using 2 other reservation programs we switched to Flybook. They had initially reached out to us and we opted not to go with them. But when they followed up less than a year later, they had taken the feedback that I provided and made changes to the program which made it perfect for our use. I really appreciated their willingness to change and constantly improve the program which gave me the confidence that I could use this program going forward without it going stale or getting outdated.
I like Flybook's diversity and complexity of features. The customization abilities of the program allows us to use the program to best suit the variety of needs within all of our departments. The biggest positive we see from Flybook over other reservation software is the rental component which allows for a lot of customization and gives us the ability to maximize each vessel in our fleet without overbooking us at key times.
The software does take some getting used to on the back end. I'd say it has more of PC feel compared to using a MAC. It is more process based rather than intuitive flow through the program. The other component that I think could use improvement is on the visual side of things that get sent to customers. It would be great to see a more visually appealing booking window and confirmation e-mails etc.
Thanks for the review, Mike! We really appreciate your partnership. Stay tuned on the email updates - we'll be in touch as we look to improve that area! Megan
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