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The Flybook

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Advanced booking software, built for tours and activities.

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The Flybook Pricing, Features, Reviews and Alternatives

The Flybook product overview

Price starts from

1

What is The Flybook?

The Flybook is a flexible, cloud-based software solution designed to meet the needs of the tour and activities industry. Adventure parks, ziplines, guided tours, rentals, and lodging providers are able to manage multiple locations and activities in one place, while fine-tuning and customizing the various platform features to meet the needs of their business. You can accept online reservations from customers via a booking widget embedded on their website, as well as provide a mobile-friendly dashboard for guests to manage groups and collect party payments. Staff can also create reservations, allocate staff and manage resources with drag-and-drop scheduling, a customizable calendar and real time availability indicators. Lodging reservations can be taken based on flexible pricing options, alongside dedicated features for managing a "virtual lineup" of rental equipment where inventories can be optimized and handled efficiently.

Key benefits of using The Flybook

  • The Flybook is an online activity and tour operator booking platform that supports a range of leisure businesses with online bookings, ticketing, rentals, lodging and point of sale system.


  • Calendar-based scheduling utilizes drag and drop editing to place bookings and allocate resources including tour guides, while availability indicators and sticky notes draw attention to important information.


  • Email marketing and texting tools allow pre-populated "thank you" and "welcome" messages to be sent to client contacts from inside Flybook or with an integrated MailChimp account, along with templated gift certificates presenting redemption codes for claiming predefined discount amounts.


  • Flybook waivers allow guests who have pre-booked by to submit signed digital waivers that are automatically attached to corresponding reservations, streamlining the check-in process.


  • The self-service kiosk enables ticket sales and waiver signings onsite as well as guest edits prior to their reservation. A multi-location "SmartTickets" feature enables ticket printing to customizable designs, ticket rationing and the intelligent tracking of ticketing trend data.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base
    FAQs/Forum

    Training options

    Webinars
    Live Online
    In Person
    Documentation
    Videos

    The Flybook pricing information

    Value for money

    4.7

    /5

    64

    Starting from

    1

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    The Flybook features

    Functionality

    4.4

    /5

    64

    Total features

    71

    3 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Activity Dashboard
    Alerts/Notifications
    API
    Reporting & Statistics
    Data Import/Export
    Mobile Access

    Functionality contenders

    The Flybook users reviews

    Overall Rating

    4.6

    /5

    64

    Positive reviews

    97

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.86/10
    Rating distribution

    5

    4

    3

    2

    1

    43

    19

    2

    0

    0

    Pros
    They answer all our many many questions very quickly, and have also proved pretty darn good at developing or customizing features that fit our business, or help us capitalize on opportunities.
    Communication with guides and guests is great. The ability for customers to engage in the reservation is awesome just wish customers used it more.
    I like that the software is web based, and has good uptime. The software is intuitive, and the customer support is better than any other software I've used.
    Cons
    Customers struggle all the time. Call us to make reservations, More waste of time.
    Guests would arrive during the same period every day and would cluster into a mass. It was frustrating for them and stressful for our staff.
    It didn't always go in the same order of our reservations. I felt like we had to jump around a lot and sometimes there were dead ends that didn't make sense.

    Overall rating contenders

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    Celie D.

    Recreational Facilities and Services, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The Flybook drastically elevated our operations for the better.

    Reviewed 2 years ago

    The Flybook has changed the way we do business. The staff at the Flybook have been patient, and kind and many of them now feel like friends. Our onboarding specialist,[SENSITIVE CONTENT]visited the area and we went out for a hike. These are a group of people who are real, fun and genuinely caring about us and our business. This relationship has been an ideal partnership.

    Pros

    As the Operations Manager for two (2) businesses that interact directly and indirectly The Flybook has created a level of ease in management that has quite literally changed my day-to-day life/work. Before the Flybook we worked with Peek Pro but were unable to easily manage all that we offer and were still using a google calendar for scheduling and staff. What I love most about the software is that...

    Cons

    Over the past two years, there have been small challenges we have seen with the Flybook. The challenges are primarily based on managing our accounting. The system allows us to work with third-party resellers easily but managing the different tax rates and invoicing or collection is not always easy. This is not my specific responsibility although I know the Flybook is currently working on an "Accounting Center" that we hope will help some of these challenges for our accounting manager.

    Vendor response

    Thank you for the review, Celie! We can't wait for the accounting center to launch, either. We appreciate your partnership (and friendship) so much!

    TW
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    Travis W.

    Fishery, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great booking tool for fishing guides

    Reviewed 2 years ago
    Pros

    Ease of front end booking system and how it connects to our website. Front end system is very professional looking and makes it simple for people to add items to their cart and also has an up-sell feature. The staff calendar feature and well as the my calendar feature is very easy to use and look over for our guides and users. Selling and tracking gift certificates is simple and easy to manage. We...

    Cons

    The software can be difficult for users to learn if they are not completely computer literate. There are so many working pieces to the Flybook process and various ways to add or make changes to reservation that many users I have worked with get confused or lost in the process. I feel like I am very well versed in the overall process and I can train our users myself, but be prepared for many hours of training time to be able to use the Flybook to its fullest potential. I would also like better accounting reports or the ability to tie The Flybook into QuickBooks.

    Vendor response

    Thanks for the review, Travis. Be sure to let our Advisory team know what you're looking for as far as accounting reports & we may already have tools available that can work for your needs, but we're also always listening for feedback & recommendations for improvements! We appreciate your partnership & look forward to continue working with you.

    JW
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    Judson W.

    Sports, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Built for places like zip lines. Guiding not so much.

    Reviewed 2 years ago

    Overall I have been generally happy with Flybook. It helped me grow my business. I am on here searching for a new platform. Mostly due to the issues above.

    Pros

    Automated Registration Automated emails with links to our PDF’s explaining their trips Guests can buy our products right off our website Support (chat**) But have to use it all the time, and most of the time they can’t accommodate our needs (ie. calendar view of guides that are available) Reports Nice to have financial, customer reports Customer service is excellent. Staff is friendly and very helpful.

    Cons

    Reports: usually not compatible with excel (date format always wrong) You can only see financial reports for when the activity occurs. Not when the booking money was taken. Not compatible with QuickBooksScheduling: Need to be able to schedule multiple guided days with days off Ie. Guests who book a 4-day guided tour, with a 1-day break = should still count as a 4-day booking unable to assign guides...

    ZJ
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    Zoe J.

    Recreational Facilities and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Corolla Adventure Park

    Reviewed 2 years ago

    We switched to The Flybook initially because of their emphasis on customization for a diverse customer base. We continue to have a lot of personal attention even as they grow in scope. They have never advertised integrations or improvements without follow through. As with any booking system appealing to many different company types, there will be some aspects that aren't a perfect fit. Our concerns are met with honesty and helpful work arounds.

    Pros

    The front end experience is great. The reporting has been awesome to help us organize our data to better direct our marketing, staff incentives and retail ordering.

    Cons

    A lot of the customizable versions of ticket-types, promotions etc. require finesse to get just right. Editing post-creation is difficult. The back end calendar is clunky for our business type, although I could see it's functionality especially for multi-day adventures.

    Vendor response

    Thanks for the awesome review, Zoe! We love working with your team at Corolla and look forward to continued growth together!

    MD
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    Mike D.

    Recreational Facilities and Services, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Flybook for a high volume rental, lesson and tour operation

    Reviewed 4 years ago

    After using 2 other reservation programs we switched to Flybook. They had initially reached out to us and we opted not to go with them. But when they followed up less than a year later, they had taken the feedback that I provided and made changes to the program which made it perfect for our use. I really appreciated their willingness to change and constantly improve the program which gave me the confidence that I could use this program going forward without it going stale or getting outdated.

    Pros

    I like Flybook's diversity and complexity of features. The customization abilities of the program allows us to use the program to best suit the variety of needs within all of our departments. The biggest positive we see from Flybook over other reservation software is the rental component which allows for a lot of customization and gives us the ability to maximize each vessel in our fleet without overbooking us at key times.

    Cons

    The software does take some getting used to on the back end. I'd say it has more of PC feel compared to using a MAC. It is more process based rather than intuitive flow through the program. The other component that I think could use improvement is on the visual side of things that get sent to customers. It would be great to see a more visually appealing booking window and confirmation e-mails etc.

    Vendor response

    Thanks for the review, Mike! We really appreciate your partnership. Stay tuned on the email updates - we'll be in touch as we look to improve that area! Megan

    The Flybook FAQs

    Q. What type of pricing plans does The Flybook offer?

    The Flybook has the following pricing plans:
    Starting from: $1.00
    Free Trial: Available


    Q. Who are the typical users of The Flybook?

    The Flybook has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does The Flybook support?

    The Flybook supports the following languages:
    English


    Q. Does The Flybook support mobile devices?

    The Flybook supports the following devices:
    Android, iPad, iPhone


    Q. Does The Flybook offer an API?

    No, The Flybook does not have an API available.


    Q. What other apps does The Flybook integrate with?

    The Flybook integrates with the following applications:
    Swell, Constant Contact, Zapier, Stripe, Salesforce Sales Cloud, Rezdy, Slack, Google Calendar, Mailchimp, HubSpot CRM


    Q. What level of support does The Flybook offer?

    The Flybook offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum

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