Trafft Reviews

The idea is there. I love the ease of creating multiple meeting types and how simple it is to share them.

It is way to buggy. Even for the embed on our website, it takes an average of 10 seconds to load. And, at least once per month, the software fully crashes and becomes unusable for a few days.

Trafft has been an outstanding tool for online appointment scheduling for our clients over the past 10 months. It has been constantly updated over that time making the tool even better and more complete. Trafft now stands as one of the most complete tools for managing online appointments for a wide variety of business due to its extensive features, integrationes and options. One of the best features for us as a digital agency is the agency dashboard, which allow us to manage and access all our clients accounts, enabling each client to have their own portal.

A few minor cons of Trafft include the inability to customize the client's portal with their own logo and colors, as these settings are currently configured for all accounts from the agency portal. Additionally, while the form can be customized, it lacks the ability to be divided into multiple stages like Typeform or Paperform, this limitation can make the registration process overwhelming if more information is required from the clients.

I like the ease of setting the website up. It is simply to fill in and to create various appointment options easily.

In the beginning I could choose 10 different feature options but now I can't choose anymore. Please sort that out!!!

I liked the cloud based component. It gives you employee packages up to unlimited employees

When Initially loading it can be slow at times

Trafft provides an exceptional experience with their Scheduling Software, offering an intuitive, user-friendly interface that expertly combines simplicity with powerful features.

I haven't found anything I don't like with trafft

Features and integration with Zoom, Google Meet, Zapier and booking calendars

The jump in price to get the features I needed was double the starting place.

Trafft is one of my favourite and useful tools because: 1. Easy to install and use. 2. Reliable and professional quality. 3. Full of great features - better than any others I have used. 4. Great layout, versatile and works seamless with clients 5. It is always updated and improved. 6. Support help and communication is fast, friendly and excellent. 7. Not just a flash in the pan. It has been a around for a long time. (I also used it's Wordpress equivalent for many years).

I haven't found any yet. Perhaps some extra versatility in the layout would be nice - but not essential.

It's quick to setup HIGHLY customisable and the development is quick and ongoing

iCal integration would be great rather than just Google

Thank you so much for your review. And also for the future requests, we will do our best to add it for the future updates. Wish you many bookings.

The simplicity of setting Trafft up is my favorite part. You don't need to fumble with anything, it's all very easy to set up and manage. It's modern, very slick interface, love the dashboard and virtually every feature is self explained. They've done a fantastic job annotating things to make them easy to understand.

First, the inability to refund. This, is a major issue. It's been mentioned and requested for over a year and they've not yet figured out a way to handle refunding. This absolutely needs to be addressed. Second, there's a few features, that really need to be added. 1. Disable On-Site payment PER service. 2. Option to only pull / charge funds AFTER the appointment has been approved. 3. Show Payment...

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Thank you, Raymond, for this detailed review. Wish you many many bookings.

Their whole set up is great. There's a well organized dashboard that is easy to navigate. The email set up is great with pre-written emails that are customizable and you can add in your own custom emails. Setting up the services was also easy and they show up clearly and well organized on the booking app itself. It is very easy on the client end to sign up for appointments.

They don't have iCal integration yet so I needed a work-around via google calendar. So it is doable until they have that. They also don't yet have a way to pick an override date for events. Being a single employee business, I don't need the employee management items.

Hi Marianne Thank you so much for your detailed review. This means a lot to us. Wish you many bookings.

Trafft isn't any onling booking system with ridiculously low limits. They are generous with limits even on the free plan and affordably-priced tiers, and the number of integrations despite their age in the market is very impressive. The webhook feature recently implemented is a game changer because it opens up a lot of possibilities. We don't have to rely on Zapier for simple API calls anymore and can use Make (previous known as Integromat) instead and save on software costs.

I'm nitpicking but certain features are still not fully developed. For example, every employee/staff/service provider can only be tagged to a single location. In theory, this makes sense since one staff can only be in a single location at any one time. However, in cases where a business offers online appointments/events, for eg. teleconsults, Trafft should allow assigning more than one location.

Thank you so much for your detailed review. :) We wish you many bookings.

I've used a lot of apps, especially scheduling tools. They are the lifeblood of my business. I tried out Trafft thinking "this can't be for me - I'm a service/consulting pro". I thought it was more for brick & mortar businesses like salons. Boy, was I wrong. I love that Trafft has so much included - and that you can customize literally everything, including the email & SMS notification wording (which is a big deal for me since I like communications to be in my brand voice). It's easy to set up. I was up & running with my own domain & SMTP email and had about 5 different services ready to book in just a few hours. Yes, I recommend this as a scheduling tool. Great app and it will replace two others I had before!

Nothing critical I can think of. I would like more of a one-click option to create a booking link for each calendar.

Thank you so much for your detailed review. Wish you many many bookings.

- Easy scheduling - Single view team-calendar - Ability to add multiple employees - Setup multiple locations - Create new services mapped to each location - Integration with Stripe - Setting availability/leaves on the calendar - Booking Website

- Ability to customise a few elements, like, footer on the booking website - Booking website needs a host page

Hi Abhi, Thank you so much for your kind words and for the review. Wish you many bookings.

I love trafft! It's an amazing appointment booking system that makes my life so much easier. I can easily book appointments with my clients, and I know that trafft will handle the rest. The system is very user-friendly, and I love the fact that it integrates with my calendar. Overall, I highly recommend trafft!

Can be a bit hard to navigate but overall it isn't a big deal

Thank you so much for these words, we are glad to hear that you enjoy using Trafft. Wish you many bookings. All the best.

I love the interface, the look of my appointment page, and the ease of use for myself and clients who are booking!

Nothing! I have finally successfully replaced acuity after years and years of not finding a scheduling system that could beat it. It also integrates with my CRM SuiteDash so it makes adding appointments as new clients automated.

Thank you so much for the review. Wish you many bookings!

Trafft is easy to use and configure. It's all pretty intuitive and it works well for team calendaring too.

It is relatively new so it took some time for features to be rolled out, but it's got pretty much everything you need. We are still happily using it.

Thank you so much for your review :)

Before using Trafft, I tried other "similar" tools such as: Calendly, TidyCal, Zoom.ai, and others... If you compare the features side-by-side... Like me, you'll likely realize that Trafft stands head-and-shoulders above these other tools. There is little comparison really. From adding coupons, to group bookings, to crafting a complex series of notification steps --- Trafft is a flexible booking engine that is designed to act as a funnel.. I really can't say enough about their library of add-on features, their responsive client support, their beginner-friendly U/I... Wow. Wow... Wow... Both my wife are huge fans!! Keep up the good work Trafft!!

Nothing was hard. There is a bit of a learning curve, but the same is true for any new software you use for the first time. An on-boarding video series would have maybe proved helpful...

Thank you so much for your kind words. Glad to hear that you like Trafft, more features are on its way, so stay tuned. Wish you many many bookings. All the best.

Trafft is the first online booking software (I could afford) that does recurring bookings and multiple locations exactly the way I want. My clients can choose a start date/time, and the rest of their appointments are set up at the same time for the length of their package!

Nothing really! I'm a little impatient for some of the new features, but that's my problem, not theirs!

Hi, thank you so much for the review. Glad to hear that you are enjoying using Trafft. We wish you many bookings.

Allows us to collect payments online so the clinic staff doesn't need to bother about payments when they come for appointments. It's very helpful for high volume services such as swab tests.

No open API or webhook yet, so only possible to integrate with Zapier (costly). Would be good to have webhook so we can use Integromat/Make (more budget friendly) instead.

Hi there, thank you so much for the review. :) More features as well the APIs is planned to be added in the future, so stay tuned.

It is easy to use and has great features like automated emails, multiple services and easy set-up payment.

I wanted to use two different Trafft platforms for two different services. Both were hooked up to my main google calendar. Unfortunately, Trafft does not work with two users hooked up to one calendar, nor was I able to connect my zoom to more than one Trafft account. This was a huge disappointment. Another issue I had was that when I disconnected my google calendar and then reconnected it, ALL my existing bookings were lost (in google) and would not re-populate when I reconnected it. This means that I had to manually add all the existing bookings in my google calendar in order to not experience double bookings in the future. Customer service is OK, but not really fast or going the extra mile.

Thank you so much for your review.

Ease of use. Stellar customer support. Integrates with your calendar. Automatic reminders. It's got everything you might need in a booking software

There were some glitches with calendar sync and email notifications, but these were solved within a few days by the support team. The Zapier integration is rather limited still, because it doesn't let you send information from custom fields/questions if you have a short questionnaire after the booking calendar

Hi Marek, Glad to hear that you like our product and that you are satisfied with our support. Wish you many bookings.

Trafft is super for bringing order to his appointments. Especially the intuitive user interface and the individual settings are great. Furthermore, I personally like the design and the fast service.

Unfortunately, there is no mobile app, but the website is of course optimized for smartphones. An app would still be great because of notifications for appointments.

Thank you for your kind words, we are delightful to see that you enjoy using our product :) Wish you many bookings, all the best!

The simple and intuitive user interface and the management of multiple users is what puts Trafft ahead of the competition. It's really easy to use and very customizable. And then on top of that, the price, simply unbeatable! Also there is the important Google Calendar connection and synchronization with Trafft.

It lacks a mobile app for iOS but the website is super adapted to mobile devices. It would be a nice to have

HI Burak, Thank you for your kind words. A mobile app is planned for the future, so stay tuned! We wish you many bookings, all the best.

The simplicity! No more endless back and forth emails to schedule meetings and events. With Trafft, you can do it all in one place, on your own terms. Book appointments, manage staff schedules, take payments with customers all within the platform and it's very flexible. We love it.

Some features are not yet implemented, such as German translation. The phone number should be defined as mandatory in the booking form. But I'm sure it will come soon.

Thank you so much for this detailed review. Glad to see that you are enjoying using our product. Best regards.

It integrates with your website and allows you to start taking bookings online, manage appointments and invoices, and get a clear view of where your business is going. Paypal and Stripe integration is super useful, you can accept payments on booking page.

In appointment stage, it's kind of forces users to create an account. The other alternative products provide to schedule an appointment easily more than Trafft.

Hi there, Thank you so much for the detailed review, it means a lot to us :)