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UserTesting
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management software
Table of Contents
UserTesting - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2025
UserTesting overview
What is UserTesting?
UserTesting is a customer experience software designed to help businesses of all sizes create, launch, and manage custom video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The platform includes a testing panel with an integrated user database, which allows businesses to target a specific audience using demographic filtering and other custom criteria.
UserTesting enables marketing professionals to design personalized assessments, add multiple-choice, rating scale, or open-ended questions, and track tasks using a drag-and-drop interface. It also offers a host of features such as net promoter score (NPS), live chat, secure prototype hosting, tagging, notes, custom approval workflow, screen sharing, and more. Administrators can also request self-guided videos of customers interacting with websites, applications, or services and share highlight reels with teams for review.
UserTesting allows marketers to capture customers’ opinion and feedback on performance of advertisements, messages, and other content to gain insights into engagement level and reach of marketing campaigns. The solution also supports integration with various third-party applications such as Slack, Trello, JIRA, Adobe XD, Google Calendar, and Microsoft Outlook.
Key benefits of using UserTesting
Starting price
Alternatives
with better value for money
Pros & Cons
Insights
Assistance
Navigation
Screening
Compensation
Selection
UserTesting’s user interface
UserTesting pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about UserTesting?
Users say UserTesting offers a convenient way to earn extra income by testing websites and apps, and they appreciate the variety of available tests and straightforward setup. They find the platform intuitive, with clear instructions and fast feedback, but mention that qualifying for tests can be challenging and that test recommendations often do not match their profiles. Some note sporadic availability of tests and occasional technical issues.
Reviewers indicate that UserTesting provides valuable, actionable feedback for businesses, helping improve user experience and design. They report that customer support is generally responsive, though some experience slow response times and high pricing for frequent or large-scale testing.
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Who uses UserTesting?
Based on 130 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
UserTesting's key features
Most critical features, based on insights from UserTesting users:
All UserTesting features
Features rating:
UserTesting awards
UserTesting alternatives
UserTesting
Starting from
250
/user
One-time payment
Dovetail
Starting from
0
Per month
Maze
Starting from
75
Per month
accessiBe
Starting from
49
Per month
UserTesting pricing
Value for money rating:
Starting from
250
/user
One-time payment
User opinions about UserTesting price and value
Value for money rating:
To see what individual users think of UserTesting's price and value, check out the review snippets below.
Pranav N.
User Research Specialist
Fábio R.
Theology
UserTesting integrations (15)
UserTesting support options
Typical customers
Platforms supported
Support options
Training options
UserTesting FAQs
UserTesting has the following pricing plans:
Starting from: $250.00
Pricing model: One Time License
Free Trial: Available
These products have better value for money
Q. Who are the typical users of UserTesting?
UserTesting has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does UserTesting support?
UserTesting supports the following languages:
English
Q. Does UserTesting support mobile devices?
UserTesting supports the following devices:
Android, iPad, iPhone
Q. Does UserTesting offer an API?
No, UserTesting does not have an API available.
Q. What other apps does UserTesting integrate with?
UserTesting integrates with the following applications:
Microsoft Outlook, Jira, Trello, Slack, Google Calendar
Q. What level of support does UserTesting offer?
UserTesting offers the following support options:
Chat, FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support
