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Vitally  Logo

World-class Customer Success for B2B SaaS

Table of Contents

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Vitally - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Vitally overview

What is Vitally ?

Vitally allows customer-centric teams at B2B SaaS companies provide the best possible customer experience. We provide your team with 360 customer profiles, flexible health scoring & reporting, and best-in-class automation - wrapped in a beautiful UI every team member will love using. With access to enriched customer data, proactive alerting of at-risk & upsell accounts, and automated engagement with in-need customers, Vitally helps 10x the impact of every team member & eliminate churn.

Starting price

299 /
per month

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Vitally reviews

Overall rating

3.7

/5

9

Positive reviews

67

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.38/10
Rating distribution

5

4

3

2

1

2

4

2

0

1

Vitally 's key features

Most critical features, based on insights from Vitally users:

Customer management
Activity tracking
Health score
Customer database
Customer engagement
Email management

All Vitally features

Features rating:

Monitoring
Collaboration tools
Task management
Contact management
Reporting/Analytics
Account alerts
Negative feedback management
NPS of customers
Onboarding
Performance metrics
Real-Time analytics
Real-Time data
Real-Time notifications
Real-Time reporting
Renewal management
Reporting & statistics
Revenue management
Survey/Poll management
Surveys & feedback
Tagging
Third-Party integrations
Trend analysis
Usage tracking/analytics
Visual analytics
Widgets
Win/Loss analysis
Workflow management
Account Management
Activity dashboard
Alerts/Notifications
API
Chat/Messaging
Churn management
Communication management
Configurable workflow
Customer experience management
Customer history
Customer segmentation
Customizable branding
Customizable fields
Customizable reports
Customizable templates
Dashboard
Data visualization
Drag & drop
Engagement tracking
Event triggered actions
Feedback management
Multi-Channel communication
Multi-Channel data collection

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Vitally pricing

Value for money rating:

Starting from

299

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Vitally price and value

Value for money rating:

Vitally support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Knowledge Base
FAQs/Forum

Training options

Documentation
Live Online
Videos

Vitally FAQs

Q. Who are the typical users of Vitally ?

Vitally has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Vitally support?

Vitally supports the following languages:
English


Q. Does Vitally offer an API?

Yes, Vitally has an API available for use.


Q. What level of support does Vitally offer?

Vitally offers the following support options:
Chat, Email/Help Desk, Knowledge Base, FAQs/Forum

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