The service was great and the staff was knowledgeable and friendly. Would definitely recommend it.
Easy to use and very efficient- Until a year ago was not used to using a system like this at all but was very easy to learn and it is a fantastic tool for the job I do.
There are a big numbers of features that can help your organization or company to do the best work.
And if you have spent the time implementing, embedding these in your business process and training your staff, you will have a huge disruption to your business if they disappear.
I dislike the fact that some fields are locked.
Runs very slowly at times, this makes for frustration on a busy support desk.