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Contact Center
Page 12

Contact Center Software for Small Business (2026) - Page 12

Last updated: March 2026

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Features

Call Recording(259)

IVR(242)

Callback Scheduling(142)

Social Media Integration(127)

Activity Dashboard(237)

Integrated with

Microsoft 365(20)

Microsoft Outlook(30)

Google Calendar(26)

ActiveCampaign(23)

Adobe Commerce(16)

Pricing model

Free(65)

Open Source(11)

Free Trial(201)

One Time License(8)

Subscription(271)

Devices supported

Mac(151)

iPad(107)

Android(133)

Linux(130)

Web-based(346)

iPhone(127)

Windows(193)

Organization types

Small Business

Non Profit(176)

Large Enterprises(310)

Public Administrations(169)

Freelancers(143)

Mid Size Business(335)

User rating

All Reviews

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349 software options

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C-Zentrix

3.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omnichannel Contact Center with AI, CRM & Automation

C-Zentrix is available for Small Business and offers the following support options: 24/7 (Live rep).

Read more about C-Zentrix

Users also considered

Meets CRM

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

CRM software for increasing sales in the Portuguese market

Meets CRM is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, Email/Help Desk, Chat.

Read more about Meets CRM

Users also considered

Vocalcom Salesforce Edition

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Contact center solution native in Salesforce

Vocalcom Salesforce Edition is available for Small Business and offers the following support options: Phone Support.

Read more about Vocalcom Salesforce Edition

Users also considered

Kloudtalk

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Robust and Feature-Packed Cloud-based Business Phone System

Kloudtalk is available for Small Business and offers the following support options: Chat, Knowledge Base, FAQs/Forum.

Read more about Kloudtalk

Users also considered

RingQ

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Comprehensive Cloud PBX system

RingQ is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, Chat.

Read more about RingQ

Users also considered

PBXact

3.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-hosted, commercially-supported version of FreePBX

PBXact is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base.

Read more about PBXact

Users also considered

insmartbot

3.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Serve your customers on all channels with AI.

insmartbot is available for Small Business and offers the following support options: Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk.

Read more about insmartbot

Users also considered

Fonvirtual Call Center

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Communication solution for call management & distribution

Fonvirtual Call Center is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat.

Read more about Fonvirtual Call Center

Users also considered

Cross-CX

(0)

Quality monitoring & reporting platform for contact centers

Cross-CX is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, 24/7 (Live rep).

Read more about Cross-CX

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about Akio.CX

Users also considered

Office24by7

(0)

All-in-One Office Automation Solutions

Office24by7 is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat.

Read more about Office24by7

Users also considered

Coztel

(0)

Advanced cloud-based call center software

Coztel is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep).

Read more about Coztel

Users also considered

Omnis

(0)

Contact center solution for customer engagement

Omnis is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support.

Read more about Omnis

Users also considered

CalLite CRM

(0)

CRM software for managing marketing activities

CalLite CRM is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat.

Read more about CalLite CRM

Users also considered

DashCX

(0)

Sales chat and automation solution with chatbots

DashCX is available for Small Business and offers the following support options: Email/Help Desk.

Read more about DashCX

Users also considered

etrack1

(0)

For customer centres with passionate customer service manage

etrack1 is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Chat, Knowledge Base.

Read more about etrack1

Users also considered

Operata

(0)

Real-time performance monitoring for cloud contact centers

Operata is available for Small Business.

Read more about Operata

Users also considered

NobelBiz Voice Carrier Network

(0)

Enhance Your Contact Center with Superior Voice Solutions

NobelBiz Voice Carrier Network is available for Small Business and offers the following support options: 24/7 (Live rep), Phone Support, Email/Help Desk, Knowledge Base.

Read more about NobelBiz Voice Carrier Network

Users also considered

ipSCAPE Connect

(0)

Cloud-based unified communications solution

ipSCAPE Connect is available for Small Business.

Read more about ipSCAPE Connect

Users also considered

Antelope Systems

(0)

Customer relationship management (CRM) solution for brokers

Antelope Systems is available for Small Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support, Chat.

Read more about Antelope Systems

Users also considered

CommBox

(0)

Cloud-based contact center and customer service solution

CommBox is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, 24/7 (Live rep).

Read more about CommBox

Users also considered

Verascape

(0)

Customer service and order tracking solution for businesses

Verascape is available for Small Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about Verascape

Users also considered

CallVU

(0)

Digital call experience platform for call centers

CallVU is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Knowledge Base.

Read more about CallVU

Users also considered

Hyro

(0)

Conversational AI For Enterprise

Hyro is available for Small Business and offers the following support options: Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum.

Read more about Hyro

Users also considered

Contact Cubed

(0)

AI-enabled call transcription and speech analytics software

Contact Cubed is available for Small Business and offers the following support options: 24/7 (Live rep), Chat, Phone Support, Email/Help Desk, FAQs/Forum.

Read more about Contact Cubed

Users also considered

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