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Open Source Contact Center Software (2026)
Last updated: March 2026
11 software options
Sponsored
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Free - up to 3 users, forever! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available.
Read more about Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat and customer messaging for businesses of all sizes
Start with our free trial, no credit card is required. Then decide whether to go with our free product or one of our premium plans, outlined below: Team: $100/month (billed monthly) or $90/month (billed annually) or $80/month (billed biennially) Corporate: $320/month (billed monthly) or $290/month (billed annually) or $256/month (billed biennially) Flex: Contact Userlike for custom quote
Read more about Lime Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Open source call center software with predictive dialer
Software is free, while the hosted service (VICIhost) is available at several price points including the following examples: $1,000 initial server provisioning fee (also includes 1st month of hosting) $500 server provisioning fee for each additional server (includes 1st month of hosting) $400 per server per month hosting fee (after first month) plus cost of minutes. See website pricing for more detailed breakdown of current costings.
Read more about VICIdial
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Scalable Omnichannel Contact Center Solution
Please contact Amazon Web Services for pricing details.
Read more about Amazon Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
API-based Voice and SMS platform for businesses of all sizes
Pricing for voice and SMS is based on voice minutes and SMS amounts, for example: VOICE Regular Phones: Outbound Calls – Make calls starting at $0.0120 per minute Inbound Calls – Receive calls starting at $0.0085 per minute & buy numbers at $0.8 per month Toll-Free Phones: Outbound Calls – Make calls starting at $0.0030 per minute Inbound Calls – Receive calls starting at $0.0210 per minute & buy numbers at $1 per month SMS Regular: Outbound SMS – Send SMS starting at $0.005 per SMS Inbound SMS – Receive inbound SMS at Free & buy numbers at $0.8 per month Short Codes: Outbound SMS – Send SMS starting at $ 0.0045 per SMS Inbound SMS – Receive inbound SMS at Free per SMS (See website for full pricing details)
Read more about Plivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified communications and contact center platform
Please contact HiperPBX directly for pricing details.
Read more about HiperMe!
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Attain the Best Call Center Solutions by SAN Softwares.
Read more about SanCCS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Internal & external knowledge base and forum management
SmartSupport offers several packages - Basic, Pro, and Enterprise - starting at $199.
Read more about Enghouse eKMS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based, open-source CRM software for Japanese market
The monthly fee (maintenance support and support service) varies depending on the scale of use.
Read more about F-RevoCRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-hosted, commercially-supported version of FreePBX
Three hosting options are available - VPS servers, VPS servers with SSD, and dedicated servers - each with multiple pricing levels. VPS servers: Aluminium: $34.99/month, 2GB memory, 60GB storage, 5-15 simultaneous calls. Iron: $39.99/month, 4GB memory, 80GB storage, 15-25 simultaneous calls. Steel: $44.99/month, 6GB memory, 100GB storage, 25-50 simultaneous calls. VPS servers with SSD: Nickel: $44.99/month, 1GB memory, 25GB SSD storage, 5-15 simultaneous calls. Titanium: $49.99/month, 2GB memory, 35GB SSD storage, 15-25 simultaneous calls. Tungsten: $54.99/month, 3GB memory, 45GB SSD storage, 25-50 simultaneous calls. Dedicated servers, all with a 100Mbps network connection: Atom: $50.00/month, 2GB memory, 1x500GB hard drive. Dual-Core: $109.99/month, 4GB memory, 2x500GB hard drives. Quad-Core: $159.99/month, 4GB memory, 2x500GB hard drives. Quad-Core: $189.99/month, 8GB memory, 2x500GB hard drives. Hex-Core: $209.99/month, 8GB memory, 2x500GB hard drives.
Read more about PBXact
