App comparison
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Customer Experience Software
Last updated: April 2026
18 software options
Sponsored
Zendesk Suite
5
2.2K
4
1.3K
3
319
2
64
1
53
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
Read more about Zendesk Suite
Pipedrive
5
1.9K
4
888
3
138
2
34
1
27
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
Read more about Pipedrive
Freshdesk
5
2K
4
1.1K
3
164
2
32
1
17
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Read more about Freshdesk
Surveybox
5
5
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI platform for creating and managing custom surveys
Surveybox.ai – Simplifying Surveys, Elevating Experiences
Read more about Surveybox
Tidio
5
467
4
101
3
15
2
2
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
Read more about Tidio
Cayzu
5
29
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Based Ticket Management & Help Desk Software
Read more about Cayzu
Kapture CX
5
22
4
9
3
7
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for businesses of all sizes
Read more about Kapture CX
Swell
5
263
4
61
3
18
2
2
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer experience management platform
Read more about Swell
LiveChat
5
1.2K
4
428
3
62
2
13
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based live chat for customer support and sales teams
Read more about LiveChat
Zoho Creator
5
78
4
74
3
11
2
5
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
An all-in-one AI-based low-code app development software
Read more about Zoho Creator
Birdeye
5
566
4
94
3
17
2
6
1
19
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based webchat assistant for business conversations
Read more about Birdeye
Bitrix24
5
454
4
351
3
120
2
29
1
30
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one business management workspace
Read more about Bitrix24
Kayako
5
67
4
67
3
25
2
5
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled unified customer service platform
Read more about Kayako
Podium
5
325
4
111
3
27
2
14
1
45
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled lead management and conversion platform
Read more about Podium
Retently
5
27
4
2
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Net Promoter Score & customer feedback collection
Read more about Retently
Cemantica
Customer Journey Management Platform
Read more about Cemantica
Freshdesk Omni
5
2
4
0
3
2
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer support software
Read more about Freshdesk Omni
NiceJob
5
180
4
18
3
2
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation marketing with reviews, social & SEO tools
Read more about NiceJob
