App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Customer Experience Software with API

Last updated: February 2025

AvatarImg
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

Key Features of Customer Experience Software

Based on GetApp's analysis of 2989 verified reviews collected between July, 2021 and August, 2024

  • Feedback Management: Reviewers find it useful to categorize, prioritize, and respond to feedback quickly, helping businesses stay organized and address customer needs effectively. 92% of reviewers rated this feature as important or highly important.
  • Surveys & Feedback: Users value the ease of creating custom surveys, collecting targeted feedback, and making data-driven decisions to improve products and services. 90% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers appreciate detailed, customizable reports and real-time data that help identify trends, optimize strategies, and make informed decisions. 88% of reviewers rated this feature as important or highly important.
  • Survey/Poll Management: Users highlight the importance of managing surveys and polls efficiently, tracking responses in real-time, and adjusting strategies based on engagement levels. 88% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Reviewers emphasize the ability to respond promptly to negative feedback, resolve issues, and improve customer relationships by addressing concerns swiftly. 88% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users benefit from the flexibility to tailor forms to specific needs, enhancing data collection, branding, and overall user experience. 86% of reviewers rated this feature as important or highly important.
1 filter applied


Features


Integrated with


Pricing model


Devices supported


Organization types


User rating


458 software options

Pipedrive logo

CRM built by salespeople, for salespeople

visit website
Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Read more about Pipedrive

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

visit website
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
InMoment logo

Customer and employee experience management software

visit website
InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.

Read more about InMoment

Users also considered
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Read more about Zendesk Suite

Users also considered
Fullstory logo

Every data point has a story to tell

visit website
Fullstory surfaces the sentiment between clicks so enterprises can create better products and experiences that win lifelong loyalty.

Read more about Fullstory

Users also considered
Zoho CRM Plus logo

Unified Customer Experience platform

visit website
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.

Read more about Zoho CRM Plus

Users also considered
Claimlane logo
(0)

Claimlane handles and automates returns and warranty claims

visit website
Claimlane streamlines returns and warranty claims with automated workflows, customisable processes, and multi-channel support. It integrates with e-commerce, ERP, and CRM systems, enhancing efficiency, improving customer experiences, and providing secure data management across your supply chain.

Read more about Claimlane

Users also considered
Call Journey logo

AUTOMATED CUSTOMER INTELLIGENCE STORYTELLING

visit website
Advanced, continuous customer intelligence derived directly from customer interactions.

Read more about Call Journey

Users also considered
Zoho CRM logo

Customer relationship management solution

visit website
Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Read more about Zoho CRM

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

visit website
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Read more about Zoho Desk

Users also considered
Comarch Loyalty Marketing Platform logo

Powering hundreds of loyalty programs worldwide.

visit website
No code and API-Centric Loyalty Marketing Platform that you can easily blend into any IT ecosystem with existing MarTech solutions.

Read more about Comarch Loyalty Marketing Platform

Users also considered
ReviewInc logo

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Birdeye logo

The leading AI-powered reputation platform for local brands.

visit website
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
VoiceAnalytics logo

Gain insights out of all your customer interactions

visit website
By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers.

Read more about VoiceAnalytics

Users also considered
Nextiva Contact Center logo
Category Leaders

Omni-Channel Customer Relationship Management

visit website
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

Read more about Nextiva Contact Center

Users also considered
ThinkOwl logo
(0)

Customer service software powered by AI

visit website
ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses manage operations related to customer service management. ThinkOwl is an AI-based platform which collects & analyzes customer interactions across different channels such as live chat, Facebook & Twitter.

Read more about ThinkOwl

Users also considered
Treasure Data Suite logo

Customer data platform

visit website
Treasure Data helps enterprises use all of their customer data to improve campaign performance, achieve operational efficiency, and drive business value with connected customer experiences.

Read more about Treasure Data Suite

Users also considered
Ignition logo

Proposals, billing, payments and workflows in one platform.

visit website
Ignition is the leading contracts, billing and collections automation platform for professional services businesses to spark greater efficiency and profitability.

Read more about Ignition

Users also considered
EasySend logo

Your digital partner.

learn more
EasySend is the no-code platform designed for enterprises to build and manage digital processes, streamline customer data intake, and automate workflows.

Read more about EasySend

Users also considered
Startquestion logo
Category Leaders

Online survey creator and feedback collection

visit website
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Read more about Startquestion

Users also considered
Uberall logo

Reputation management software for retail businesses

visit website
Best Customer Experience Management Solution in 2023 MarTech Breakthrough Awards.We make sure you deliver memorable customer experience.

Read more about Uberall

Users also considered
Survey Analytica logo

Cloud-based survey platform

visit website
Survey Analytica is a survey platform that comes with a vast collection of stunning templates. It saves users' valuable time and effort in designing surveys.

Read more about Survey Analytica

Users also considered
SurveyMonkey logo

A market-leading survey platform.

learn more
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

Read more about SurveyMonkey

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Jotform logo

Powerful Forms Get It Done

learn more
Trusted by over 10 million users, Jotform's form builder is the easy way to create and publish online forms from any device.

Read more about Jotform

Users also considered