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Customer Experience Software - Page 6

324 software options

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Userback

4.9
(57)

Collect fast visual feedback from any website or design.

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Userback is a powerful tool for collecting fast visual feedback from any website or application. Simply add the Userback feedback widget to your website and let customers easily provide highly-contextual visual feedback with video and annotated screenshots.

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UserTesting

4.5
(86)

Customer experience management software

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UserTesting is a customer experience software, which helps businesses create, launch, and manage video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The testing panel lets users target a specific audience using demographic filtering.

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UXPressia

4.7
(63)

Create customer journey maps, personas & impact maps online

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UXPressia is a platform building customer maps to enhance user experience & visualization via customer journey mapping, personas & impact mapping techniques

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SurveyLab

4.9
(48)

Survey software and questionnaire tool

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Best survey tool for customer experience tracking and management. CSAT, NPS / NPS2, CES and closed loop process support.

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Lucky Orange

4.6
(65)

All-in-one conversion optimization suite for website owners

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Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

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SurveyMonkey CX

4.7
(56)

NPS solution for flexible data collection & analysis

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SurveyMonkey CX is an NPS solution that enables businesses to collect, understand, and act on their customer feedback. Trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions.

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Chekkit

4.8
(41)

Text messaging and reputation management platform

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Chekkit is a text messaging platform designed to help businesses collect reviews, accept payments, communicate with customers via web chat, video calls, or other channels, and manage conversations on a unified platform. Supervisors can track competitors and Google search results.

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Groove

4.4
(63)

Support, Simplified.

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Use Groove to streamline the customer experience through more efficient ticket management, self-service knowledge base, customer satisfaction ratings, & more.

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Usersnap

4.7
(43)

Usersnap helps software companies to collect user feedback

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Usersnap is a feedback platform that helps software companies to collect customer feedback and measure user experience (CSAT, NPS, CES), to do visual issue tracking for QA, UAT and beta testing. All-in-one platform. Get all metadata (screen size, browser, etc), screenshots, and screen recordings.

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GetFeedback

4.8
(40)

Send better surveys. Collect better feedback.

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Improve your customer experience by with beautiful, mobile-friendly surveys. Easily create, distribute and customize surveys to get the feedback you need.

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Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base.

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SmileBack

4.9
(32)

The Feedback Specialists

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SmileBack is the only customer feedback system specifically designed for MSPs and helpdesks, and focused exclusively on customer satisfaction. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable.

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Oktopost

4.4
(64)

We make it measurable

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Oktopost is the only social media management platform architected for B2B. Oktopost enables marketers to manage social content at scale, amplify reach, and integrate social with a marketing and sales stack.

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WalkMe

4.5
(53)

Transform the User Experience

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WalkMe™ pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website.

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Delighted

4.9
(33)

Multi-channel customer feedback collection with NPS scoring

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Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time

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Vonage Contact Center

4.4
(61)

Cloud Contact Center & Inside Sales Software for Salesforce

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Vonage Contact Center, formerly NewVoiceMedia, is designed to leverage Salesforce capabilities & data to deliver the best Customer Experiences - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data.

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zenloop

4.9
(30)

Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback

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The SaaS company zenloop is a feedback management platform that empowers e-commerce brands to strengthen customer retention by nurturing relationships and fostering customer centricity based on the Net Promoter System®(NPS).

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Collect.chat

4.6
(42)

Interactive chatbot for collecting data & feedback

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Collect.chat is an interactive chatbot platform which allows businesses to collect data, feedback, leads, bookings, & more on autopilot

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Key Survey

4.6
(38)

Cloud based and on premise survey software

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Gain the insights you need to win over even more customers.

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Nuvi

4.3
(58)

Social data monitoring, reputation management using insights

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Nuvi provides marketing & management tools to Listen, Plan, Publish, Engage, Analyze, Locate, Review, and Capture to create better customer experiences!

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Userbrain

4.3
(60)

Usability testing platform for developers

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Userbrain is a cloud-based usability testing platform, which helps businesses measure and validate customer experiences with websites or products through continuous feedback. Key features include issue tracking, tagging, access control, audience targeting, task management, and status tracking.

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Listen360

4.8
(31)

Customer engagement software for feedback & online reviews

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Listen360 is a customer engagement software designed to help businesses of all sizes collect and manage client feedback, online reviews and testimonials. It allows managers to monitor customer sentiments, capture feedback, follow-up on closed-loops, post reviews, and gain insights into preferences.

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UserVoice

4.2
(64)

Build better products with intelligent product feedback

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UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

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iGrafx

4.7
(33)

The Power of Process Knowledge

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The iGrafx Business Transformation Platform unleashes the power of Process Knowledge with solutions that enable you to turn your processes into a portfolio of valuable assets and drive true transformation.

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Sharpen

4.4
(47)

Happy Agents. Happy Customers.

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Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.

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