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Customer Experience Software - Page 8

324 software options

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CallFinder

4.7
(11)

Speech analytics tool for small to midsize businesses

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CallFinder's automated quality monitoring solution delivers key insights into the CX using sentiment analytics, and insights into occurrences of silence and overtalk. Use these insights to train agents to deliver exceptional customer experiences every time.

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Totango

4.2
(19)

Accelerate Revenues with Customer Engagement Management

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Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.

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UXprobe

4.7
(10)

Web-based user experience & usability testing platform

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UXprobe is a user testing platform for developers, product managers, marketers & more to test their website, app, prototype or design choices with real users

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Review Spreader

4.8
(9)

A simple solution for online reviews

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Give your customers an easy way to review your business online.

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Antavo

4.3
(15)

Loyalty Management Platform for Fashion and Retail

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Antavo is a loyalty management platform for B2C retailers & brands to create gamified loyalty programs online, in store and on mobile.

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MomentFeed

4.6
(11)

Proximity Search Optimization, reputation & brand management

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A unified platform that optimizes every controllable signal that search engines use to rank local businesses on proximity searches, helping multi-location brands be more visible across all local discovery channels, ultimately leading to more customers and foot traffic, and increased revenue.

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daisee

4.6
(11)

AI-enabled speech & semantic analytics software

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Daisee is an artificial intelligence enabled speech & semantic analytics software that helps businesses analyze calls to gain deep insight into customer satisfaction, vulnerability & more. It lets supervisors automatically evaluate call data to detect quality & compliance issues in near real-time.

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PrediCX

4.6
(10)

Machine learning labelling engine

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PrediCX by Warwick Analytics is an automated predictive analytics tool for text which uses machine learning to classify and label text-based data

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Verloop

4.7
(9)

Customer support automation bot platform

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Provide delightful customer experiences with Verloop.io. We are leading customer support automation platform that helps you provide exceptional support experiences to your customers across channels. Deploy our bot on your website, app, Facebook page, and WhatsApp number.

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Capacity

4.5
(11)

Artificial Intelligence-based knowledge management solution

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Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

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Salesmachine

4.5
(11)

Customer Success Platform for trial conversion & retention

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Thanks to the realtime activity tracking, identify features that are really used by your customers and so that count for your business. Detect in which workflow step do your customers are stuck, and contact them at the right time. Provide them the best Customer Experience possible with your product!

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Pypestream

4.8
(8)

Cloud-based messaging and conversational AI platform

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Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.

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AirVote

4.9
(7)

QR smileys to monitor service levels in public restrooms

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Business owners use AirVote QR smileys to monitor service levels through the eyes of their customers. This self-service platform is free forever for moderate use. Ideal customer: any brick-and-mortar business with a public restroom or a portable restroom operator

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ServiceGuru Kiosk

4.9
(7)

Kiosk solution for customer service feedback collection

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ServiceGuru Kiosk is a cloud-based solution which helps businesses collect feedback from customers via automated kiosk devices across multiple locations, improving online reviews and customer service. It lets users rate employees based on their performance, ensuring workforce productivity.

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VideoPeel

4.9
(7)

Video capturing platform for collecting customer testimonial

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VideoPeel is a cloud-based video capturing platform designed to help businesses across industries such as eCommerce, education, and healthcare collect video testimonials and messages from customers and share them across advertising channels.

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Userfeel

5.0
(6)

Remote usability testing application for UX researchers

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Userfeel is a cloud-based usability testing tool which assists digital agencies and UX researchers with website and app optimization with key features including multilingual support, user journeys, screen activity recording, multi-channel collection, campaign segmentation, and video annotation.

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GatherUp

4.6
(8)

Software to gather, manage, and market customer reviews.

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GatherUp is a cloud-based software designed to help organizations gather, manage, and market customer feedback, online reviews, and testimonials and connect with the target audience. The platform enables organizations to create custom workflows to automate surveys and feedback & review requests. Teams can also record Net Promoter Score (NPS), gain insights into customer engagement, and manage online reviews across third-party applications.

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Webex Experience Management

4.1
(14)

Customer experience analytics software

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Webex Experience Management is a real-time customer experience analytics product to track & measure customer delight

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Woopra

4.3
(11)

Real-time customer activity

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Woopra is a customer behaviour analytics app that helps businesses enhance personalized and behavioural targeting. It improves the customer experience, tracks customer activity, builds customer segments, generates retention and funnel reports, and live dashboards to measure your key metrics.

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Conversocial

4.6
(8)

The Digital Care Platform for Social Messaging.

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Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,

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Bazaarvoice

4.2
(12)

Customer Reviews Solution

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Bazaarvoice Express is an affordable, enterprise-class customer review solution that makes sharing their insights simple.

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Dashly

4.5
(8)

Marketing and customer conversation management platform

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Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and targeted messages.

An unlimited number of seats for every plan.

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ARCS

5.0
(5)

Cloud-based panel management tool for research institutions

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ARCS is a panel management software designed to help research organizations manage participants and streamline processes for research studies. Supervisors can utilize the member portal to schedule study sessions, build personalized profiles for participants, and conduct screenings through surveys.

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ProProfs Survey Maker

5.0
(5)

Survey & Feedback Software to Collect Customer Insights

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ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations to gather valuable customer feedback, market data, and much more. Create surveys easily, customize it based on your requirements or choose free our in built templates.

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TINT

5.0
(5)

The social media display platform used by 45,000 brands

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TINT is a complete social media marketing solution. With TINT you can collect, curate, and promote all your best content on any screen, anywhere.

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